Customer Support Specialist, French and English Speaking

GoTo

Customer Support Specialist providing bilingual support (French and English) for GoTo technology products. Handling inquiries and ensuring an enhanced customer experience with a positive impact.

Posted 6/5/2026full-timeRemote • 🇭🇺 HungaryMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responding to customer inquiries related to our products by handling inbound calls and callback requests as well as email messages
Initiating test scenarios or remote sessions with customers as needed in French and English
Taking ownership of user problems and being proactive when dealing with user issues
Documenting customer inquiries and issues in Salesforce
Gathering information from customers and systems to investigate issues with the help of next-level support
Working independently and collaboratively with other teams to solve complex problems while continuously improving knowledge and skills to provide the best possible customer experience.

Requirements

What you’ll need

Excellent communication skills are essential, with the ability to communicate effectively in both written and verbal forms in French and in English
Previous experience in customer-facing IT support (assisting with configuring / troubleshooting of software & hardware)
Strong emphasis on troubleshooting and analytical skills
Ability to prioritize tasks
Ability to learn new technologies
Being a great team player, sharing best practices, supporting changes positively, and managing their time effectively.
Desire to be ambitious and take advantage of the growth opportunities GoTo provides and to build a career in IT, customer service, or another technology-based field.

Benefits

Comp & perks

Comprehensive health benefits
Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days
Tuition reimbursement and access to instructor-led and on-demand learning and development programs
The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching
Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootinganalytical skillsIT supportsoftware configurationhardware troubleshooting

Soft Skills

communication skillsteam playertime managementproblem-solvingproactive attitudeability to prioritize taskswillingness to learn