GoTo

Solutions Engineer

• Partner closely with Account Managers and new-business sellers to shape technical sales strategies
• Serve as the technical point of contact throughout the sales cycle
• Present customer-facing value narratives using structured demo and messaging approaches
• Support the completion of RFP/RFI responses
• Document and share best practices and demo strategies

Solutions Consultant

Full-stack Engineer

• You will actively use AI coding assistants and copilots in your daily workflow, accelerating delivery and raising code quality across GoTo Resolve features.
• You will design and maintain harnesses and evaluation frameworks that helps us during our day to day work with AI.
• You will build and ship full-stack features end-to-end, collaborating closely with product managers and designers to deliver meaningful experiences to IT professionals using GoTo Resolve.
• You will contribute to code reviews, propose improvements to development processes, and help evolve the team’s engineering practices as the AI tooling landscape matures.

Software Engineer

DevOps Engineer

• Serve as an initial technical point of contact for complex escalations
• Investigate issues thoroughly in close collaboration with development teams to identify root causes and drive effective solutions
• Help design, build, or enhance automated tools that streamline workflows and improve team efficiency
• Propose, develop, or implement improvements and tooling that help teams work more effectively
• Work in an embedded model alongside development teams, acting as a collaborative partner and bridge between engineering and a range of technical stakeholders
• Play a key role during incidents, helping coordinate response efforts and guide teams toward resolution

Account Manager

• Own and manage the regional partner territory, including all partner-driven deals and a focused set of strategic partners.
• Recruit, enable, and evaluate Reseller, MSP, Technology, and GSI partners to ensure strong regional coverage.
• Drive partner-sourced pipeline and revenue through joint go-to-market plans, business planning, and quarterly performance reviews.
• Collaborate cross-functionally with Sales, Marketing, Presales, and Executive teams to execute successful partnerships and joint marketing initiatives.
• Act as the internal partner advocate—evangelizing partner value, strengthening field alignment, and ensuring effective partner programs, agreements, and enablement.

Senior Regional Partner Manager

Business Development Rep

• Prospecting: Research, create, develop targeted prospect lists.
• Execute marketing campaigns to increase new user acquisition and conversions.
• Work on centralized outbound campaigns in partnership with Marketing, the vertical team, MSP program, and Partners.
• Engagement: Leverage your understanding of the personas we’re targeting and the business problems our products solve to create curiosity/generate interest with prospective GoTo customers.
• Mainly through outbound call programs as well as via online chat, and email.
• Execution: Meet or exceed KPIs while focusing on quality.
• Collect, analyze, report data around performance, campaign, and operational execution to drive conversions and qualified leads.
• Growth: Share, learn, collaborate with team members and managers to develop strategies, improve execution, and ideas that drive business results and career progression.

Business Development Representative

Backend Engineer

• Delivering innovative solutions - solving everything in the remote support world without barriers, with high quality, user-friendly and cross-browser experiences, while leveraging modern AI-assisted development tools where appropriate to enhance productivity and solution quality
• Driving technical initiatives within a team or organization and take on leadership responsibilities, including promoting the responsible adoption of AI-supported engineering practices
• Designing, building and maintaining reusable, performant, and reliable UI components, single-page applications and micro-services used by millions of users by collaborating closely with designers, product managers and other stakeholders to define project requirements, UI design and scope, while utilizing AI tools to support design, prototyping, and implementation where beneficial
• Building well-crafted software, and covering your code with unit- and integration tests, conducting code reviews and give valuable feedback to your colleagues, mentoring other people and continuously improving yourself and your team’s processes, brainstorming ideas in a cross-functional team in agile environment, taking ownership of features and epics with a strong team of enthusiastic and talented experts and leveraging AI where appropriate to support analysis, documentation, and decision-making while maintaining transparency and alignment

Staff Full-stack Engineer, Frontend, JavaScript

Customer Support

• Responding to customer inquiries related to our products by handling inbound calls and callback requests as well as email messages
• Initiating test scenarios or remote sessions with customers as needed in French and English
• Taking ownership of user problems and being proactive when dealing with user issues
• Documenting customer inquiries and issues in Salesforce
• Gathering information from customers and systems to investigate issues with the help of next-level support
• Working independently and collaboratively with other teams to solve complex problems while continuously improving knowledge and skills to provide the best possible customer experience.

Customer Support Specialist, French and English Speaking

• Lead the design and governance of Salesforce architecture
• Define architectural strategy to support current and future business needs
• Develop and maintain enterprise-level architectural standards, frameworks, and documentation
• Advise on solution patterns, technical integrations, and platform capabilities
• Provide technical oversight on major Salesforce initiatives
• Review project and solution designs for compliance with architecture standards
• Guide dev teams on scalable, secure, and maintainable solution design
• Participate in or lead technical design sessions for complex projects
• Drive platform integration and data strategy
• Architect integrations between Salesforce and external systems (REST/SOAP, middleware, etc.)
• Ensure data model design is optimized for performance, scalability, and reporting needs
• Oversee data migration, quality, and synchronization strategies
• Champion platform best practices and compliance
• Establish and promote coding, security, and release management standards
• Ensure compliance with industry regulations and company policies
• Conduct technical reviews, audits, and health checks of the Salesforce environment
• Collaborate with cross-functional teams
• Work closely with Product, Business, and IT leaders to align architectural direction with business strategy
• Mentor Salesforce team members and lead knowledge-sharing initiatives
• Communicate complex architectural concepts to technical and non-technical stakeholders
• Stay current with Salesforce innovation
• Evaluate and recommend new Salesforce features, tools, and technologies
• Guide the adoption of emerging platform capabilities and assess their business value