GoTo

Customer Retention Specialist

• Own the end-to-end renewal forecasting process.
• Architect and validate forecast models for churn, renewal rates, and retention outcomes with high precision.
• Provide forward-looking analysis to inform financial planning and strategic decision-making.
• Analyze retention metrics and trends for designated SaaS product lines.
• Deliver timely, actionable insights to Retention Analytics and Customer Retention Leaders, collaborating with stakeholders across teams and management levels.
• Own weekly pacing updates and monthly/quarterly reviews.
• Conduct deep-dive variance analysis, identifying root causes behind retention performance vs. targets.
• Anticipate the next logical questions and proactively deliver recommendations that influence business strategies.
• Reconcile retention data on a weekly/monthly basis, manage manual data adjustments, and ensure the accuracy and timeliness of all reporting.
• Navigate large, complex data sets and company databases to extract meaningful findings and optimize analytics workflows.

Senior Financial Analyst, SaaS Retention Specialist

Account Executive

• Identify and self-source leads within assigned territory
• Engage potential customers with comprehensive product knowledge
• Negotiate contracts to meet or exceed sales targets
• Maintain comprehensive profiles of each opportunity within Salesforce
• Accurately forecast sales outcomes
• Respond promptly to customer inquiries and concerns
• Understand customer pain points and propose suitable solutions
• Coordinate with product and customer service teams to address feedback
• Facilitate the maximization of value from our solutions
• Stay updated with latest advancements in the fields of RMM, MDM, and ITSM
• Continuously enhance sales skills

Account Executive, SMB, French Speaking

DevOps Engineer

• Design, develop, and optimize key components of a Kubernetes-powered observability platform used by development teams in a constantly evolving cloud environment.
• Apply high-quality software development principles to enable continuous deployment of improvements to critical, high-traffic services, including telemetry ingestion, alerting, and observability tooling.
• Collaborate on the design of solutions that meet internal customer needs within an agile team that values consensus, collective code delivery, continuous improvement, and contributions to Open Source software.
• Participate in support and on-call activities, maintaining high standards of quality and reliability to ensure platform performance and minimize operational load.
• Contribute to integrating artificial intelligence into the platform and engineering practices, including developing AI agents to accelerate investigations, troubleshooting, and operational efficiency.

DevOps Developer

Engineering Manager

• Responsible for leading an engineering team and ensuring consistent delivery, operational effectiveness, and team growth
• People Leadership — You will take full ownership of people management, including coaching, career development, 1:1s, and guiding team members through priority shifts with clear and consistent communication
• Delivery & Execution — You will oversee delivery across projects and operational work, ensuring priorities are clear, progress is visible, and commitments are met in an agile environment
• Operational Excellence — You will drive shared responsibility for deployments, monitoring, incident handling, and failure analysis, continuously improving the team’s operational maturity
• Stakeholder Partnership — You will work closely with architects, product managers, project managers, and senior stakeholders to design solutions, make prioritization decisions, and translate complex technical topics into clear outcomes

Business Development Rep

• Develop and execute GoTo’s healthcare vertical growth strategy by identifying target segments, named accounts, priority use cases, and revenue opportunities focused on patient engagement, compliance and analytics.
• Build and expand executive relationships within strategic healthcare accounts, leading consultative sales efforts that uncover business needs and align GoTo’s UCaaS, CCaaS, CX, and cloud communications solutions to customer priorities.
• Own complex opportunity strategy from pipeline creation through close, including account planning, stakeholder mapping, business case development, proposal strategy, negotiation, forecasting, and revenue execution.
• Establish and grow strategic partnerships with healthcare ecosystem players such as EHR vendors, system integrators, consultants, channel partners, and healthcare associations to accelerate market entry and customer acquisition.
• Partner cross-functionally with Sales, Marketing, Product, Solutions Consulting, Customer Success, and Legal to shape healthcare-specific messaging, support demand generation, and influence go-to-market priorities based on customer and market insights.

Healthcare Business Development Director

• Guide and develop a team of Business Development Representatives
• Research and create targeted prospect lists
• Execute marketing campaigns for user acquisition
• Build strategies for improving execution and results
• Provide coaching and mentoring to junior representatives

Business Development Representative – Team Lead

Procurement

• Own intake quality and gating, leveraging automation and AI to validate scope, spend, term, PII, IP, and approvals
• Produce AI-accelerated first-pass contract packages using approved templates and clause playbooks
• Run end-to-end deal coordination and drive follow-ups
• Orchestrate cross-functional reviews with Legal, Security/Privacy, and Finance
• Manage execution, closeout, and AI-enabled improvement by drafting low-risk agreements

Procurement Contract Operations Lead

Translator

• Build and maintain API-based workflows to connect localization systems with enterprise platforms
• Design and implement automation solutions to streamline localization processes and reduce manual effort
• Apply AI and machine learning technologies to improve scalability and efficiency in localization
• Partner with product, engineering, and business teams to ensure seamless internationalization and localization support

Senior Localization Engineer – Fixed Term, 1 Year

Data Scientist

• As a business-savvy data product leader you will translate business strategy into data platform capabilities that drive revenue growth and operational efficiency.
• You'll combine strong product thinking and business acumen with strategic engineering leadership, setting direction for our India-based team while ensuring data products deliver measurable business outcomes.
• You'll spend most of your time understanding business needs, defining product vision, prioritizing roadmaps based on business impact, and partnering with executives across Product, Sales, Marketing, Finance, and Customer Success.
• You'll also provide strategic technical direction and develop your engineering leaders, maintaining accountability for delivery excellence, and platform reliability.
• You'll lead the transformation of our data platform to power product-led growth, e-commerce optimization, and overall enterprise level analytics at scale.
• Your data products will enable customer 360, experimentation, personalization, and intelligent engagement across our 800,000+ customers—driving the analytics, AI, and machine learning initiatives that fuel our business.
• You'll directly manage Senior Managers in India who lead our ~30-person engineering, data science, and analytics organizations. While they own day-to-day technical execution, you own the overall product strategy, platform outcomes, stakeholder alignment, and their professional development as leaders.
• You will also lead a small, distributed product management team partnered with these engineering teams.

Head of Data Product and Platform

Product Designer

• Collaborate with cross functional partners including but not limited to product, design, research, and engineering to ensure solutions are user-centered and aligned with product requirements
• Analyze and synthesize data from usability tests and research to inform design decisions
• Create user flows, wireframes, prototypes, and polished design assets that apply your understanding of user problems, product vision, and technology capabilities
• Participate in design reviews, critiques, and workshops
• Document and communicate design intent and rationale