Customer Support

• Support end ‑ to ‑ end customer service operations, including order entry, order validation, delivery coordination, and issue resolution
• Monitor order status and inventory availability to ensure on ‑ time , in ‑ full delivery to customers
• Serve as a point of contact for internal stakeholders and customers regarding order status, returns, and service inquiries
• Identify and resolve order discrepancies, delivery issues, and system errors in alignment with established procedures
• Maintain accurate customer and order data within enterprise systems (e.g., ERP or order management tools)
• Support continuous improvement initiatives by analyzing service metrics, trends, and root causes of service issues
• Collaborate with Supply Chain, Logistics, Finance, and Commercial teams to support operational alignment
• Ensure compliance with company policies, quality standards, and applicable regulatory requirements

Customer Service Operations Analyst

• Support end ‑ to ‑ end customer service operations, including order entry, order validation, delivery coordination, and issue resolution
• Monitor order status and inventory availability to ensure on ‑ time, in ‑ full delivery to customers
• Serve as a point of contact for internal stakeholders and customers regarding order status, returns, and service inquiries
• Identify and resolve order discrepancies, delivery issues, and system errors in alignment with established procedures
• Maintain accurate customer and order data within enterprise systems (e.g., ERP or order management tools)
• Support continuous improvement initiatives by analyzing service metrics, trends, and root causes of service issues
• Collaborate with Supply Chain, Logistics, Finance, and Commercial teams to support operational alignment
• Ensure compliance with company policies, quality standards, and applicable regulatory requirements

• Provide exceptional customer support via phone, email and live chat.
• Assist guests, hosts and business partners with access, booking, account and billing enquiries.
• Resolve customer issues from first contact through to resolution, taking full ownership of each case.
• Handle time-sensitive operational incidents and occasional GuestCare enquiries.
• Make outbound calls to customers and partners to gather information and coordinate resolutions.
• Prioritise multiple conversations and cases based on urgency and impact.
• Work closely with Operations, Technical Support and other internal teams to deliver the best outcome for customers.
• Accurately document all interactions and actions taken within our internal systems.
• Use sound judgement when handling situations that fall outside standard processes.
• Contribute ideas that improve our processes, products and customer experience.

Bilingual Customer Support Representative, ENG/ES

• Esta posición tiene el propósito de coordinar y gestionar la comunicación directa a través de todos los canales digitales de forma proactiva; de esta manera podemos mantener la satisfacción de los consumidores de cada una de las marcas del portafolio acorde a las necesidades de nuestros clientes.
• Serás parte de un equipo EPIC! Pertenecerás al equipo de Engagement que tiene el gran propósito de fortalecer la relación de las marcas con los consumidores para lograr la mejor interacción con nuestros clientes.
• Los proyectos en los que estarás tendrán un impacto en consumidor, cliente y en todos los Findasensers, logrando relaciones que funcionan a todos los niveles.
• Estarás dentro de un ambiente de autogestión que te permitirá liderar proyectos nuevos y únicos potenciando el Innovation Leader que nos identifica a todos en Findasense.

Engagement Specialist – Customer Care Agent

• Provide exceptional customer support via emails;
• Assist customers with product-related inquiries;
• Support customers with job posting inquiries and other service-related requests;
• Accurately document customer interactions and update tickets in the support platform;
• Escalate complex or unresolved issues to the appropriate internal teams when necessary;
• Collaborate with internal teams to ensure timely issue resolution and continuous service improvement;
• Securely work with customers’ sensitive information.

Customer Support Consultant, Fluent English & Spanish

• Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as phone, email, or chat
• Provides in-depth information about products and services to customers
• Resolves complex customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently
• Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

Customer Service Representative II – Seasonal

• Comunicar claramente los requisitos y expectativas de configuración y onboarding de productos y plataformas digitales con los clientes y stakeholders clave.
• Capacitar a clientes en las funciones de administración de plataformas y productos digitales, así como en las mejores prácticas para simplificar la adopción y alinear las expectativas de uso.
• Colaborar con diversos equipos internos para completar las implementaciones de productos y plataformas digitales de manera oportuna.
• Optimizar los procesos de implementación mediante la identificación de las necesidades y requisitos de clientes internos y externos.
• Planificar y ejecutar acciones para facilitar y reforzar la adopción de plataformas y productos digitales.
• Realizar tareas administrativas en plataformas y productos digitales, incluyendo, entre otras, la creación y gestión de usuarios, cursos e instancias.

Associate, Customer Service

• Lead experience strategy work across Insight, Idea, and Impact phases to uncover customer needs and opportunities
• Plan and conduct ethnographic research, interviews, and qualitative studies to generate customer insights
• Synthesize research findings into clear experience principles, opportunity areas, and strategic recommendations
• Define future state customer journeys and experience roadmaps that guide execution
• Facilitate design thinking workshops and experience mapping sessions with customers and delivery teams
• Act as the subject matter expert for end user needs throughout consulting engagements
• Partner with business strategy, digital strategy, analytics, design, and technology teams to align experience outcomes with delivery plans
• Support the translation of experience strategy into measurable outcomes and implementation guidance

Customer Experience Consultant

• Answer inbound phone calls, emails, text messages, and support tickets.
• Assist parents, students, and tutors with routine questions and requests.
• Process straightforward account requests, including tutoring restarts, package upgrades, scheduling requests, and other administrative tasks.
• Capture revenue opportunities by helping families restart or continue tutoring services.
• Respond quickly and professionally so every customer knows they've been heard.
• Document conversations clearly and accurately in our systems.
• Escalate more complex issues to the weekday team with detailed notes and appropriate context

Weekend Client Support Specialist – Part-Time

• Develop and maintain relationships with clients in the hospitality industry.
• Promote and sell hospitality-related products and services.
• Provide outstanding customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Coordinate with internal teams to deliver seamless service and meet client expectations.
• Maintain accurate customer records and follow up on sales opportunities.
• Identify opportunities to improve the customer experience and increase client retention.

Hospitality Hotel Sales & Customer Support Representative

Bilingual Customer Support Representative

• Brindar atención al cliente excepcional orientada a la solución de problemas.
• Trabajar bajo los horarios estructurados de la empresa.
• Colaborar y contribuir a la experiencia del cliente a través de interacciones positivas.

Asesor Servicio al Cliente

• Serve as the primary point of contact for customers to handle contracts
• Give shipping documentation support, ensuring the accurate and timely issuance of shipping documents while maintaining high standards of customer service
• Download and treat daily booking requests, to be sent to customers within the next period
• Handle all customers’ demands to ensure all requests are promptly attended
• Ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on PIL system
• Maintaining good communication with other teams like Documentation and Sales Teams
• Booking amendments and maintenance
• File customers’ particularities to ensure consistency on PIL service
• Follow up bookings from regular / BID customers, to ensure they are coming within the expected timeframe
• Phone Attendance proving excellent customer experience
• Assist customer with problem solving
• Liaise with internal departments to resolve customer grievances
• Ensure adherence to Pocket PIL, selling this tool to customers to migrate the volume from other platforms
• Shipping instruction processing, submitting customs manifest and ensuring we comply all local customs regulations
• Control and issuance of import and export invoices (local charges, demurrage, detention, freight, port charges and extra charges)
• Control and release delivery orders
• Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy
• Provide timely updates on shipment status and documentation readiness
• Handle complaints and escalate unresolved issues to the appropriate department
• Assist customers in understanding billing details and resolving discrepancies
• Coordinate with internal departments to ensure smooth documentation flow and customer satisfaction

Customer Service, Documentation Specialist

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
• Showcase passion and connection with the nooks and crannies product
• Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
• Build a network of support and trust with our awesome customer support team!
• Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
• Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience

Customer Service Agent

• Answer incoming calls from clients in a professional and courteous manner.
• Follow up with customers regarding inquiries, appointments, and ongoing requests.
• Prepare and send estimates accurately and in a timely manner.
• Provide exceptional customer service by addressing client questions and resolving concerns.
• Maintain accurate records of customer interactions and follow-up activities.
• Coordinate with internal team members to ensure prompt resolution of customer needs.

Customer Service Representative

• Deliver exceptional customer service by handling inbound calls, emails, and customer inquiries with professionalism and enthusiasm.
• Educate potential customers on available services, procedures, and solutions while creating a positive customer experience.
• Build strong customer relationships and represent the brand professionally during every interaction.
• Convert qualified inbound and outbound sales opportunities into booked services while maintaining strong sales performance and close-rate metrics.
• Follow established sales processes, contact center procedures, and quality standards to ensure operational excellence.
• Accurately document customer interactions and maintain records within CRM and internal systems.
• Collaborate with team members to achieve performance goals, customer satisfaction targets, and key business KPIs.
• Demonstrate reliability, accountability, and consistent attendance while thriving in a fast-paced remote sales environment.

Bilingual Customer Service & Sales Assistant, English, Spanish

Bilingual Customer Service and Sales Associate, English, Spanish

• Responsable de prestar soporte y solución en tiempos óptimos a solicitudes de los partners y clientes finales.
• Garantizar una experiencia excepcional a los partners de Justo y clientes finales.
• Apoyar con el cumplimiento de los KPI, metas y objetivos del área.
• Generar y mantener relación con diversas áreas de la empresa.

Customer Service Executive

• Communicate with commercial clients through email, phone, text, client portals, CRM systems, video updates, and virtual meetings.
• Respond to client messages quickly and professionally
• Send clear updates before clients have to chase us
• Explain what happened, what we are doing, who is responsible, and when the next update will happen
• Communicate delays, weather issues, scheduling changes, property concerns, and service updates
• Make clients feel heard without overpromising nonsense we cannot deliver
• Keep communication honest, calm, warm, and professional
• Make us feel like the most organized landscaping company they have ever worked with
• Own the communication loop until the item is completed.
• Capture the issue clearly.
• Ask good questions when the request is vague.
• Confirm property, location, priority, photos, timing, and client expectation.
• Assign or escalate the issue to the correct internal person.
• Track the status until completion.
• Update the client proactively.
• Confirm completion with notes, photos, or internal confirmation when possible.
• Help make sure the company has a clean system for tracking client requests, property issues, service updates, and internal follow-up.
• Create and update tasks.
• Keep CRM/client records clean.
• Track open issues by client/property.
• Prepare simple weekly reports on client issues, aging items, completed items, and recurring concerns.
• Record short Loom-style client updates.
• Show your face on camera while explaining an update.
• Sharing your screen to walk through photos, notes, schedules, open items, or reports.
• Join virtual meetings with clients and internal team meetings.
• Help create a more human, clear, and professional client experience.
• Write excellent English emails and updates.
• Speak clearly and professionally in English.
• Communicate effectively in Spanish.

Client Success Lead

• Apoyar tareas administrativas y operativas del equipo, como control de aprobaciones, seguimiento de actividades y consolidación de información
• Documentar procesos internos y mantener actualizados los archivos del equipo
• Proponer e implementar automatizaciones simples (ej. en Excel, Teams o Forms) para mejorar la eficiencia operativa
• Apoyar la organización de reuniones, bitácoras de trabajo, y reportería básica
• Acompañar la ejecución de mejoras en flujos operativos junto a líderes del equipo

Customer Support jobs in Colombia

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Customer Service Operations Analyst

Customer Service Operations Analyst

Bilingual Customer Support Representative, ENG/ES

Engagement Specialist – Customer Care Agent

Customer Support Consultant, Fluent English & Spanish

Customer Service Representative II – Seasonal

Associate, Customer Service

Customer Experience Consultant

Weekend Client Support Specialist – Part-Time

Hospitality Hotel Sales & Customer Support Representative

Bilingual Customer Support Representative

Asesor Servicio al Cliente

Customer Service, Documentation Specialist

Customer Service Agent

Customer Service Representative

Bilingual Customer Service & Sales Assistant, English, Spanish

Bilingual Customer Service and Sales Associate, English, Spanish

Customer Service Executive

Client Success Lead

Aprendiz SENA – Customer Experience, CX