Customer Support

• Atender llamadas entrantes de proveedores y clientes empresariales (entorno B2B).
• Gestionar incidencias mediante tickets, chat, formularios de contacto y diferentes canales de comunicación que se implementen.
• Asesorar sobre procesos de homologación, carga y validación de documentación, estados de expedientes y requisitos normativos.
• Guiar al usuario en el uso de la plataforma Nalanda (navegación, incidencias básicas, recuperación de accesos).
• Registrar todas las interacciones en los sistemas internos (CRM / herramientas de ticketing).
• Resolver incidencias en primer nivel y escalar correctamente los casos que requieran soporte especializado.
• Realizar seguimiento de incidencias hasta su resolución, informando al usuario de manera proactiva.
• Cumplir los niveles de servicio establecidos (SLAs), así como los estándares de calidad y satisfacción del cliente.
• Detectar incidencias recurrentes y proponer mejoras en procesos o comunicaciones con proveedores.
• Colaborar con otros departamentos (operaciones, homologación, IT) para la correcta resolución de casos.
• Garantizar el cumplimiento de las políticas de confidencialidad y protección de datos.

Customer Support Agent – Turno Noche

• Handle inbound calls as part of a 24/7 GuestCare call centre
• Act as an extension of multiple clients’ teams, following their specific processes and guidelines
• Manage out-of-hours support, stepping in when client teams are offline
• Resolve a wide range of GuestCare scenarios — access issues, guest concerns, and urgent requests
• Make outbound calls to drive resolutions and provide updates
• Multitask across multiple systems, quickly adapting based on the client and type of call
• Confidently switch between tools, platforms, and workflows depending on which customer you are supporting
• Assess urgency and take action within client-approved frameworks
• Escalate where needed while ensuring a smooth customer experience
• Communicate clearly, calmly, and professionally in high-pressure situations
• Accurately log all interactions and outcomes
• Provide feedback to managers on client processes, documentation, and workflows to ensure requests are realistic, scalable, and operationally effective

Guest Care Support Representative, Bilingual

COP 2,500,000 - COP 3,000,000 per month

• Asesorar a clientes con respecto a sus inquietudes
• Gestionar solicitudes y resolver problemas relacionados con el servicio
• Mantener la comunicación con los clientes via teléfono y correo electrónico

Asesor(a) de servicio al cliente, Backoffice

• Handle customer inquiries and provide information about cycling products and services.
• Assist customers with product selection, order placement, and tracking.
• Resolve customer complaints and issues in a professional and timely manner.
• Process returns and exchanges according to company policies.
• Ensure customer satisfaction through effective communication and follow-up.
• Collaborate with cross-functional teams to address customer needs and improve service delivery.
• Maintain accurate customer records and update information as necessary.
• Stay up-to-date with industry trends and product knowledge.

Customer Service Representative

• Deliver outstanding customer support via emails and calls;
• Follow internal procedures and SOPs;
• Collaborate with internal teams to ensure efficient issue resolution;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Customer Support Consultant, Fluent German & English

• Liderar el seguimiento de comercios y generar la mejor experiencia a los clientes a través de diversos canales (Chat, WhatsApp, redes, telefónico, centro de ayuda de la app).
• Resolver inquietudes, peticiones, quejas y reclamos de los clientes.
• Elaborar informes y tener un alcance de indicadores de calidad de atención.
• Brindar atención de calidad al cliente, cuidando la escritura y tono de voz.
• Proteger la información comercial y personal de los comercios.

Customer Experience Expert

COP 2,740,000 - COP 2,800,000 per month

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Customer Support Consultant, Fluent English

• Proactively engage users via **chat** and **calls** during onboarding and early usage;
• Reach out to users showing low activity or early churn signals and help them get back on track;
• Act as a **human recovery layer**: understand user frustration, diagnose issues, and rebuild trust through real conversation;
• Help users understand what can be improved to get better results, using clear and empathetic communication;
• Recommend profile, CV, or job search improvements, including relevant paid add-ons (e.g. resume review) when they add real value;
• Share user feedback and recurring patterns with Product to improve the overall customer experience.

Customer Support Agent, PST-EST timezone

• Be the voice clients trust on every load.
• Receive and process freight quote and booking requests
• Provide real-time shipment tracking updates and accurate ETAs
• Handle service issues, delays, and complaints with a calm, professional tone
• Escalate appropriately when issues require operations or leadership input
• Keep trucks, drivers, and customers in sync.
• Coordinate with drivers and internal operations on pickups, deliveries, and route updates
• Assist with load entry, documentation, and TMS updates
• Support the brokerage division with last-minute or time-sensitive shipment coordination
• Work cleanly in the tools that move freight.
• Use the company's TMS to track shipments, manage resources, and generate reports
• Stay sharp on email, phone, and chat communication tools
• Keep records and documentation organized and accessible
• Communicate confidently about freight types (Dry Van, Reefer, Flatbed, LTL, etc.)
• Understand basic logistics workflows: pickup → transit → delivery → POD
• Bring a safety-first, reliability-first mindset to every interaction

Executive Assistant, Customer Care Focus

• Answer incoming phone calls promptly and professionally
• Make outbound calls to clients, internal teams, and departments
• Efficiently manage a high volume of calls and email correspondence
• Coordinate and schedule field events, including appointments with technicians, clients, and homeowners
• Deliver exceptional customer service while maintaining strong client relationships
• Utilize professional de-escalation techniques to resolve complex client issues
• Accurately enter project notes, client communications, and data into internal systems
• Prepare and obtain necessary work authorizations and documentation
• Organize files and perform additional administrative tasks as needed
• Coordinate meetings, track action items, and follow up with stakeholders
• Monitor project timelines and assist in removing roadblocks for clients and internal teams
• Quickly learn and adapt to new software platforms and CRM systems

Customer Service Representative, PC Department

• Ser el punto de contacto único para su cartera de clientes
• Manejar escalaciones para quejas y disputas
• Trabajar con el equipo de cumplimiento de pedidos para reportar KPIs

Customer Service Specialist

• Act as the first point of contact for guests, hosts, and partners across multiple channels (phone, email, live chat)
• Handle GuestCare and KeyNest incidents, including access issues, property concerns, and service disruptions
• Make outbound calls to gather information, provide updates, and drive resolutions
• Guide customers step-by-step through account, booking, access, and payment-related questions
• Assess urgency, prioritise cases, and escalate appropriately when operational or technical support is required
• Coordinate with operations, maintenance, and external stakeholders to resolve complex or after-hours issues
• Provide clear, calm, and empathetic communication during high-pressure situations
• Accurately document interactions, actions taken, and outcomes in internal systems
• Follow defined protocols while using sound judgment when situations fall outside standard processes
• Contribute feedback to help improve workflows, documentation, and the overall guest experience
• Maintain consistently high service standards and customer satisfaction

Bilingual Support Representative – English, Spanish

• Perform functional and user acceptance testing across multiple environments, including development, cycle, staging, and production
• Ensure system and product changes are implemented accurately and consistently across platforms, channels, and workflows
• Identify, document, and communicate system defects, compliance updates, and configuration issues to Leadership
• Provide end-user technical support through issue resolution, workflow guidance, and system assistance for internal and external users
• Support troubleshooting and resolution of system and product-related issues using ticketing or case management tools
• Support the full lifecycle of assigned products, from initial requirements through launch and post-release improvements
• Serve as a primary point of contact for product execution questions, dependencies, risks, and delivery challenges
• Partner with Systems, Operations, Compliance, and Product teams to support successful product launches and updates
• Help ensure systems, processes, documentation, and teams are fully prepared before changes go live
• Provide visibility into progress, risks, timelines, and key milestones to leadership and stakeholders
• Develop a strong understanding of how products and workflows operate today and identify opportunities to improve speed, quality, and efficiency
• Track timelines, dependencies, and deliverables to ensure work progresses as planned
• Collaborate closely with the Systems Support Manager to ensure alignment and successful execution across teams.

System Support Specialist

COP 4,167,000 - COP 4,400,000 per month

• Ensure RynohEscheat Pro clients are properly set up in Rynoh including bank accounts activated, holder(s) set up, Pro Letterhead uploaded, and imports, if needed
• Daily escheat due diligence requirements, including but not limited to creating and sending due diligence letters, responding to payee requests, updating Rynoh Escheat transactions with notes, and reaching out to clients for check reissues
• Quarterly compliance review and maintenance of escheat database
• Responsible for filing state NAUPA reports, as assigned
• General knowledge of escheat module, requirements, and ability to troubleshoot and correct any errors
• Successfully handle any duties as assigned by manager with little to no supervision
• Maintains an overall awareness of functions of RynohLive software to answer any questions or troubleshoot any problems for customers.

Client Support Specialist

• Participate in and help lead nightly deployment coordination calls with the Store Systems team and supporting vendors/partners.
• Coordinate and monitor nightly deployment activities to ensure a minimum of four (4) store deployments are completed each evening.
• Communicate directly with store associates and management regarding deployment schedules, delivery expectations, testing procedures, and postinstallation validation.
• Track deployment progress and document successful Oracle POS and pin pad installations.
• Assist stores during deployment testing and confirm system functionality following upgrades.
• Escalate technical issues, deployment delays, or operational concerns to the appropriate support teams.
• Maintain accurate deployment logs, issue tracking, and status reporting.
• Collaborate with Store Systems, Infrastructure, Help Desk, and field support teams to ensure timely resolution of issues.
• Provide clear and professional communication during high-volume deployment periods.
• Support deployment readiness activities including scheduling, documentation review, and follow-up communication.

Store Deployment Support Specialist

• Handles customer inquiries via a maximum of two communication channels such as phone, email, or chat
• Resolves complex customer issues in a timely and efficient manner
• Document customer interactions in the organization’s CRM
• Manage high-pressure situations maintaining professionalism and composure
• Adhere to company policies and procedures
• Collaborate with other departments to resolve customer issues

Customer Service Representative II

• Manage and resolve user requests efficiently: Deliver timely, high-quality support across all service channels, ensuring an empathetic and efficient experience.
• Bug detection and escalation: Detect, document, and escalate friction points, incidents, and anomalous behaviors within the user experience, collaborating with Product and Engineering to accelerate resolution and prevent customer impact.
• Identify behavioral patterns, risk signals, and proactive intervention opportunities: Review usage, attendance, and engagement trends to detect accounts that need attention and act before issues escalate.
• Execute customer outreach and follow-up actions: Contact users regarding open issues, low activity, missed classes, etc.
• Support the Voice of the Customer (VoC) program: Transform customer feedback into insights that guide company priorities and decisions.
• Design and optimize the Customer Journey: Improve onboarding, adoption, learning experience, and renewal moments across all segments.
• Lead retention and customer health strategies: Build playbooks, scoring models, and proactive frameworks to reduce churn and improve account health.
• Drive continuous experience improvement: Work closely with Product, Engineering, and Account Managers to identify friction points, propose improvements, and guarantee a real impact on user satisfaction and retention.

Customer Experience Analyst

• Procesamiento diario de órdenes de PR y el Caribe: 70%
• Recibe y procesa órdenes de los clientes.
• Coordina el proceso de órdenes entre Servicio al Cliente de Smith & Nephew y el almacén de PR según necesidad.
• Proporciona información de envíos a los clientes según requerido.
• Administra comunicación con clientes y representantes de ventas.
• Responsable de todos los procesos de facturación a las cuentas correspondientes.
• Emite facturas comerciales para fines de aduana.
• Informa a los clientes sobre estatus de BKO y envía notificaciones de envío con número de rastreo.
• Prepara cotizaciones para clientes en coordinación con Ventas y Mercadeo sobre precios y descuentos.
• Emite órdenes de drop shipment para Wound & ASD para exportación; prepara envíos en línea y solicita números de reserva.
• Coordina cirugías con el almacén y representantes de ventas.
• Prepara reportes de órdenes some das, despachadas y confirmadas.
• Asegura la conciliación de órdenes mediante el “three-way match” (orden de compra, factura y evidencia de entrega).
• Maneja documentación digital de todas las órdenes y facturación.
• Informa a Ejecu vos de Cuenta, directores de Ventas, Finanzas, Servicio al Cliente y Crédito y Cobro información relevante sobre cirugías y procesamiento de órdenes.
• Maneja garantías junto al equipo de almacén.
• Prepara y registra RMAs en sistema.
• Prepara y registra notas de crédito en sistema.
• Postear cirugías en sistema
• Genera y reconcilia facturas de Renta y Service Exchange y procesa las facturas en el sistema de facturación

• Brindar soporte a clientes del sector tecnológico a través de llamadas telefónicas
• Apoyar en hardware y software
• Apoyar en redes
• Apoyar en sistemas operativos
• Apoyar en aplicaciones de computador

Agente de Servicio al Cliente, Inglés B1, Francés B2

COP 3,061,300 - COP 3,520,500 per month

• Campaña de servicio al cliente telefónico en el sector de la tecnología.
• El Representative brinda soporte a productos y servicios del cliente, incluyendo: Hardware, Software, Redes, Sistemas operativos, Aplicaciones informáticas
• El rol implica resolver inquietudes técnicas y brindar una experiencia de servicio efectiva y de calidad.

Customer Care Representative – Inglés y Francés

COP 3,061,300 - COP 3,400,000 per month

See all jobs on JobTailor

Customer Support Agent – Turno Noche

Guest Care Support Representative, Bilingual

Asesor(a) de servicio al cliente, Backoffice

Customer Service Representative

Customer Support Consultant, Fluent German & English

Customer Experience Expert

Customer Support Consultant, Fluent English

Customer Support Agent, PST-EST timezone

Executive Assistant, Customer Care Focus

Customer Service Representative, PC Department

Customer Service Specialist

Bilingual Support Representative – English, Spanish

System Support Specialist

Client Support Specialist

Store Deployment Support Specialist

Customer Service Representative II

Customer Experience Analyst

Customer Service Representative

Agente de Servicio al Cliente, Inglés B1, Francés B2

Customer Care Representative – Inglés y Francés