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Customer Service Agent
SezzleCustomer Service Agent providing remote support for Sezzle in Colombia. Engaging with customers through various channels to ensure satisfaction and troubleshooting issues as needed.
About the role
Key responsibilities & impact- Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
- Showcase passion and connection with the nooks and crannies product
- Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
- Build a network of support and trust with our awesome customer support team!
- Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
- Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
- Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience
Requirements
What you’ll need- Excellent communication and interpersonal skills
- Fluent in written and spoken English
- Proven success in a fast-paced support environment
- Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat
- Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative
- Driven to dig into the details of a system or process to solve customer problems
- Displays a passion for what you do while upholding personal and corporate integrity
- Excitement to learn new technologies and help customers succeed
- 3+ years of customer support experience
- Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software
- Fluent in written and spoken English and Spanish (a third language is a plus)
- Bachelor’s degree or an equivalent combination of education and experience
- Zendesk, LiveAgent or Jira experience is a plus.
Benefits
Comp & perks- Remote role
- Additional benefits after review of the performance.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SupportProblem ResolutionTechnical InstructionsTask ManagementComplex Issue Troubleshooting
Soft Skills
EmpathyInitiativeAttention to DetailPassion for Customer Success
Certifications
Bachelor’s Degree