Sezzle

Operations

• Respond to and resolve incoming IT service desk tickets in Jira related to hardware, software, or user access issues.
• Assist with diagnosing and resolving end-user device issues, including both macOS and Windows systems.
• Support the setup, imaging, and distribution of laptops and peripherals for new and existing employees.
• Help provision accounts, configure systems for new hires, and assist with access removal and equipment collection for departures.
• Maintain accurate records of IT assets, ensuring proper tagging, documentation, and periodic audits.
• Contribute to and update internal documentation for troubleshooting steps, FAQs, and process workflows.
• Support the IT Operations team with ongoing initiatives related to system improvements, automation, or infrastructure upgrades.
• Participate in miscellaneous tasks and projects that support the IT Operations team’s mission.

IT Operations Intern

• Monitor real-time transactions and other customer behaviors flagged for fraud and abuse for manual review.
• Investigate individual transactions using internal policies and review methodologies to determine if the transactions are fraudulent or not.
• Understand our systems and tools; investigate account patterns through data analysis.
• Research fraud and user behavior to contribute to machine learning models, rules and other detection systems.
• Collaborate with analysts, operations specialists, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools.
• Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies.
• Maintain or exceed established service level agreements (SLAs) for timely resolution of queued cases to minimize potential losses.
• Handle escalations from internal and external stakeholders in a professional and efficient manner.

Fraud Operations Analyst

Communications

• Prepare and execute key marketing campaigns; manage email, push, SMS, and app channels to maximize KPIs.
• Build content to support channel optimization, persona identification, segmentation and analytics across channels.
• Assist with day-to-day asset production flow including asset & CRM build, quality assurance, approvals, deployment, stakeholder communication, and analytics reporting.
• Support day-to-day operations keeping all marketing initiatives up to date.
• Manage the compliance and legal approval of assets both internally and externally.
• Identify potential project risks and provide recommendations for mitigating them efficiently.
• Maintain and organize project documentation, including meeting notes, schedules, reports, and all final assets.
• Assist client and sales teams with in-app promotional setup and reporting.
• Initiate data pulls and manage analytics surrounding varying campaigns.
• Contribute to content marketing and strategy—copywriting, automations, merchant curation, and data/analytics to elevate campaigns.

Marketing and Communications Intern

AI Engineer

• Lead the design, development, and maintenance of scalable ML infrastructure on AWS, utilizing services like AWS SageMaker for model training and deployment.
• Collaborate with product teams to develop MVPs for AI-driven features and enable rapid iteration and market testing.
• Create and enhance monitoring and alerting frameworks to ensure high performance, reliability, and minimal downtime of ML models.
• Enable cross-departmental use of AI/ML models, including Generative AI solutions, for various organizational use cases.
• Provide production support: debug and resolve issues related to ML models in production and participate in on-call rotations.
• Design and scale ML architecture to support rapid user growth, optimizing for robustness and cost-effectiveness.
• Mentor team members, conduct code reviews, and elevate overall team capabilities through knowledge sharing and collaboration.
• Stay updated with the latest advancements in machine learning technologies and AWS services and drive adoption of cutting-edge solutions.

Senior AI Engineer

Human Resources

• Serve as the primary HR point of contact for Technology VPs (Product, Engineering, Decision Sciences), holding regular monthly check-ins and supporting all aspects of the employee lifecycle.
• Provide generalist HR support across the organization, addressing employee relations, performance management, coaching, and engagement needs.
• Partner with the SVP of People to align HR strategies with business goals and help define how the HRBP partnership model scales across the business.
• Lead initiatives that strengthen manager effectiveness, employee development, and organizational health.
• Act as an immigration coordinator for day-to-day active US & Canada immigration cases (including PERM, H-1B, L-1), supporting employees, business leaders, and external counsel.
• Partner with Compensation & Benefits and Payroll colleagues to ensure consistency and compliance across HR programs.
• Support internal and external audits by preparing documentation and responding to inquiries related to HR function.
• Own and maintain compliance records and case documentation.
• Report directly to the SVP of People Operations and help shape/expand the HRBP function over time.

HR Business Partner

Software Engineer

• Design A.I. systems from the ground up
• Generate reliable and accurate training data for our A.I. systems
• Collaborate closely with engineers, data analysts, and business end users to build effective systems
• Write accurate and efficient SQL queries

AI Engineering Intern

• Investigate disputed credit card, debit card, and ACH transactions and take suitable action to resolve those disputes within allowed timeframes
• Work cross-functionally with fraud and disputes teams to determine next steps on a case-by-case basis
• Investigate individual transactions using internal policies and review methodologies to identify patterns or trends
• Understand systems and tools and investigate account patterns through data analysis
• Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss prevention mechanisms, processes, and tools
• Learn and maintain strong domain knowledge of fraud prevention techniques and technologies
• Maintain or exceed established SLAs for timely resolution of queued cases to minimize potential losses
• Handle escalations from internal and external stakeholders professionally and efficiently

Chargeback Operations Intern

Fraud Operations Intern

Compliance

• Manage comprehensive compliance programs.
• Provide strategic direction for the compliance team and work with department heads to establish compliance priorities.
• Monitor regulatory developments and changes in the legal landscape to ensure the company remains compliant.
• Develop and deliver ethics and compliance training to employees.
• Collaborate with cross-functional teams, including legal, finance, and operations, to align compliance efforts with business objectives.
• Assess of all regulatory risks related to lending and business operations. Identify gaps in controls, highlighting areas of highest risk, and developing appropriate risk mitigation strategies
• Develop and maintain policies, standards, and other documented measures to formally set forth the principles and practices of regulatory compliance related to lending operations
• Work with business leaders and management to socialize lending compliance principles and practices and assist with developing procedures, systems, and processes to execute policy requirements
• Lead compliance oversight of programs for FCRA, FDCPA, MLA/SCRA, TCPA, EFTA, Reg E, Reg B, SCRA/MLA and credit reporting.
• Oversee monitoring protocols to assess and measure operations compliance with legal and regulatory requirements and identify defects and deficiencies requiring corrective action
• Ensure material compliance issues identified by any means and through any source related to lending operations are recorded, tracked, and reported to ensure their appropriate and timely resolution
• Prepare, deliver, and effectively communicate analysis and reporting regarding bank and lending operations compliance to oversight committees and management
• Serve as a champion for a culture of compliance and ethical conduct throughout the organization.