Customer Service Operations Analyst

Johnson & Johnson

Analyst in Customer Service Operations at Johnson & Johnson, focusing on supply chain efficiency and customer satisfaction. Ensuring compliance and collaborating across various teams for improved patient care.

Posted 7/22/2026full-timeBogotá • 🇨🇴 ColombiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service operations, including order management and issue resolution, while ensuring compliance with quality standards and regulatory requirements. Proficient in analyzing service metrics and collaborating with cross-functional teams to drive continuous improvement.

Highest-signal resume keywords

Customer Service OperationsOrder ManagementSupply Chain ProcessesMicrosoft Office ProficiencyPortuguese Language

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryOrder ValidationDelivery CoordinationIssue ResolutionData ManagementService Metrics AnalysisInventory MonitoringOrder Discrepancy ResolutionRegulatory Compliance

Soft Skills

Attention to DetailCollaborationCustomer Satisfaction CommitmentMulti-tasking

Tools & Technologies

ERP SystemsOrder Management Tools

Industry Keywords

Supply ChainLogisticsOperations SupportBusiness Administration

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support end ‑ to ‑ end customer service operations, including order entry, order validation, delivery coordination, and issue resolution
Monitor order status and inventory availability to ensure on ‑ time , in ‑ full delivery to customers
Serve as a point of contact for internal stakeholders and customers regarding order status, returns, and service inquiries
Identify and resolve order discrepancies, delivery issues, and system errors in alignment with established procedures
Maintain accurate customer and order data within enterprise systems (e.g., ERP or order management tools)
Support continuous improvement initiatives by analyzing service metrics, trends, and root causes of service issues
Collaborate with Supply Chain, Logistics, Finance, and Commercial teams to support operational alignment
Ensure compliance with company policies, quality standards, and applicable regulatory requirements

Requirements

What you’ll need

Bachelor’s degree required , preferably in Business Administration, Supply Chain, Logistics, Operations, or a related field
0–2 years of professional experience in customer service, supply chain, logistics, or operations support roles
Basic understanding of order ‑ to ‑ cash or supply chain processes
Strong attention to detail and ability to manage multiple tasks in a fast ‑ paced environment
Proficiency with Microsoft Office tools (Excel, Outlook, Word)
Ability to work collaboratively in cross ‑ functional teams
Commitment to quality, accuracy, and customer satisfaction.
Languages: Portuguese required ; English proficiency preferred

Benefits

Comp & perks

Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year