Customer Service Representative

There is Talent

Customer Service Representative for remote role assisting international clients via phone. Must be fluent in English with excellent organizational and communication skills.

Posted 6/26/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

communication skillsinterpersonal skillsorganizational skillsattention to detailcustomer service

Tools & Technologies

CRM systemsoffice software

Industry Keywords

call handlingclient-facing rolecustomer interactionscustomer inquiriescustomer appointments

About the role

Key responsibilities & impact

Answer incoming calls from clients in a professional and courteous manner.
Follow up with customers regarding inquiries, appointments, and ongoing requests.
Prepare and send estimates accurately and in a timely manner.
Provide exceptional customer service by addressing client questions and resolving concerns.
Maintain accurate records of customer interactions and follow-up activities.
Coordinate with internal team members to ensure prompt resolution of customer needs.

Requirements

What you’ll need

Excellent spoken and written English with a clear, neutral accent.
Previous experience in customer service, call handling, or a similar client-facing role.
Strong communication and interpersonal skills.
Excellent organizational skills and attention to detail.
Comfortable working with CRM systems and standard office software.
Reliable internet connection and a quiet workspace for handling customer calls.

Benefits

Comp & perks

100% remote position
Long-term opportunity
Supportive team environment
Opportunities for professional growth
Experience working with international clients