Client Success Lead

ScaleSource

Client Success / Customer Experience Lead responsible for enhancing client experience in landscaping company. Managing communication and execution across operations for client requests.

Posted 6/20/2026full-timeRemote • 🇨🇴 ColombiaSenior💰 $1,250 - $1,500 per monthWebsite

About the role

Key responsibilities & impact

Communicate with commercial clients through email, phone, text, client portals, CRM systems, video updates, and virtual meetings.
Respond to client messages quickly and professionally
Send clear updates before clients have to chase us
Explain what happened, what we are doing, who is responsible, and when the next update will happen
Communicate delays, weather issues, scheduling changes, property concerns, and service updates
Make clients feel heard without overpromising nonsense we cannot deliver
Keep communication honest, calm, warm, and professional
Make us feel like the most organized landscaping company they have ever worked with
Own the communication loop until the item is completed.
Capture the issue clearly.
Ask good questions when the request is vague.
Confirm property, location, priority, photos, timing, and client expectation.
Assign or escalate the issue to the correct internal person.
Track the status until completion.
Update the client proactively.
Confirm completion with notes, photos, or internal confirmation when possible.
Help make sure the company has a clean system for tracking client requests, property issues, service updates, and internal follow-up.
Create and update tasks.
Keep CRM/client records clean.
Track open issues by client/property.
Prepare simple weekly reports on client issues, aging items, completed items, and recurring concerns.
Record short Loom-style client updates.
Show your face on camera while explaining an update.
Sharing your screen to walk through photos, notes, schedules, open items, or reports.
Join virtual meetings with clients and internal team meetings.
Help create a more human, clear, and professional client experience.
Write excellent English emails and updates.
Speak clearly and professionally in English.
Communicate effectively in Spanish.

Requirements

What you’ll need

5+ years of customer service, client success, account management, operations coordination, executive assistant, or client-facing admin experience
3+ years working directly with U.S.-based clients or U.S.-based companies
2+ years working remotely in a role that required independent ownership and follow-up
Fluent written and spoken English at a professional, client-facing level
Fluent or highly advanced Spanish communication skills
Proven experience managing 50+ client/customer interactions, tickets, tasks, or follow-up items per week
Proven experience tracking issues through a CRM, help desk, project management tool, spreadsheet, or similar system
Ability to write clear client-facing updates with strong grammar, structure, and tone
Comfortable recording video updates with yourself on camera
Comfortable joining virtual client meetings
Comfortable making phone calls or voice calls when needed
Strong organization skills with a real personal system for tracking work
Strong ability to identify problems, recommend solutions, and follow through
Must be available during core U.S. business hours.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account ScaleSource Website LinkedIn All Job Openings 11 - 50 employees 🎯 Recruiter 👥 HR Tech 🤝 B2B Recruitment
HR Tech
B2B ScaleSource is a remote staffing and hiring platform that connects U. S. employers with vetted international, timezone-aligned professionals for long-term roles. The company focuses on dedicated, reliable team members (not freelancers or temps), offering candidate sourcing, vetting, and payroll/administrative support to simplify hiring and reduce costs. ScaleSource positions itself as a B2B solution for businesses seeking scalable, remote talent and ongoing team growth. Client Success Lead Job not on LinkedIn 🔥 8 minutes ago 🇨🇴 Colombia – Remote 💵 $1.3k - $1.5k / month ⏰ Full Time 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Communicate with commercial clients through email, phone, text, client portals, CRM systems, video updates, and virtual meetings.
Respond to client messages quickly and professionally
Send clear updates before clients have to chase us
Explain what happened, what we are doing, who is responsible, and when the next update will happen
Communicate delays, weather issues, scheduling changes, property concerns, and service updates
Make clients feel heard without overpromising nonsense we cannot deliver
Keep communication honest, calm, warm, and professional
Make us feel like the most organized landscaping company they have ever worked with
Own the communication loop until the item is completed.
Capture the issue clearly.
Ask good questions when the request is vague.
Confirm property, location, priority, photos, timing, and client expectation.
Assign or escalate the issue to the correct internal person.
Track the status until completion.
Update the client proactively.
Confirm completion with notes, photos, or internal confirmation when possible.
Help make sure the company has a clean system for tracking client requests, property issues, service updates, and internal follow-up.
Create and update tasks.
Keep CRM/client records clean.
Track open issues by client/property.
Prepare simple weekly reports on client issues, aging items, completed items, and recurring concerns.
Record short Loom-style client updates.
Show your face on camera while explaining an update.
Sharing your screen to walk through photos, notes, schedules, open items, or reports.
Join virtual meetings with clients and internal team meetings.
Help create a more human, clear, and professional client experience.
Write excellent English emails and updates.
Speak clearly and professionally in English.
Communicate effectively in Spanish. 🎯 Requirements
5+ years of customer service, client success, account management, operations coordination, executive assistant, or client-facing admin experience
3+ years working directly with U.S.-based clients or U.S.-based companies
2+ years working remotely in a role that required independent ownership and follow-up
Fluent written and spoken English at a professional, client-facing level
Fluent or highly advanced Spanish communication skills
Proven experience managing 50+ client/customer interactions, tickets, tasks, or follow-up items per week
Proven experience tracking issues through a CRM, help desk, project management tool, spreadsheet, or similar system
Ability to write clear client-facing updates with strong grammar, structure, and tone
Comfortable recording video updates with yourself on camera
Comfortable joining virtual client meetings
Comfortable making phone calls or voice calls when needed
Strong organization skills with a real personal system for tracking work
Strong ability to identify problems, recommend solutions, and follow through
Must be available during core U.S. business hours. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Client Support Specialist 🕒 Yesterday Nuvei 1001 - 5000 💳 Fintech 🛍️ eCommerce 🎮 Gaming Website LinkedIn All Job Openings Client Support Specialist providing customer service in the fintech industry for Nuvei. Addressing inquiries via various channels in a support-center environment. 🇨🇴 Colombia – Remote 💰 $500M Post-IPO Secondary on 2021-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Customer Support Specialist 🕒 2 days ago Swapcard 201 - 500 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Support Specialist supporting users of an AI-powered event platform and providing assistance during online and onsite events. Collaborating with event teams to enhance user experience. 🇨🇴 Colombia – Remote 💰 Venture Round on 2018-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service Representative 🕒 June 12 SupportNinja 1001 - 5000 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Customer Service Representative addressing customer inquiries via phone, email, and chat for SupportNinja. Handling complex issues while maintaining a professional attitude and adhering to company policies. 🇨🇴 Colombia – Remote 💵 $2.8M / year 💰 Private Equity Round on 2021-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Asesor de Servicio al Cliente 🕒 June 12 Siigo 1001 - 5000 ☁️ SaaS 🤝 B2B 💸 Finance Website LinkedIn All Job Openings Customer Service Advisor applying SIIGO accounting software knowledge remotely in Colombia. Supporting users and guiding them in financial processes and inquiries related to the SIIGO software. 🇨🇴 Colombia – Remote 💵 $1.8M / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required Asesor de Servicio al Cliente 🕒 June 12 Siigo 1001 - 5000 ☁️ SaaS 🤝 B2B 💸 Finance Website LinkedIn All Job Openings Customer Service Advisor using SIIGO accounting software, providing support and training from anywhere in Colombia. Seeking technical and customer service skills for remote position. 🇨🇴 Colombia – Remote 💵 $1.8M / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🗣️🇪🇸 Spanish Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM systemsproject management toolshelp desk systemsspreadsheetsclient managementtask trackingvideo updatesclient communicationissue trackingreport preparation

Soft Skills

communicationorganizationproblem-solvingclient successprofessionalismindependent ownershipactive listeningclarity in updatesempathyadaptability