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Customer Service Representative II – Seasonal
SupportNinjaCustomer Service Representative handling customer inquiries via phone, email, and chat for SupportNinja. Resolving customer issues in a timely and professional manner while maintaining a positive attitude.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to resolve complex issues efficiently while maintaining professionalism. Proficient in CRM documentation and collaboration across departments to enhance customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsCRM KnowledgeProblem ResolutionPerformance Target Achievement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ProfessionalismEmpathyComposure Under Pressure
Tools & Technologies
CRM SoftwareComputer Proficiency
Industry Keywords
Call Center EnvironmentCustomer InquiriesProduct KnowledgeService KnowledgeContinuous Learning
About the role
Key responsibilities & impact- Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as phone, email, or chat
- Provides in-depth information about products and services to customers
- Resolves complex customer issues in a timely and efficient manner
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Properly and accurately document customer interactions in the organization’s CRM
- Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently
- Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues
- Adhere to company policies and procedures
- Meet or exceed performance targets for related KPIs
- Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborate with other departments as needed to resolve customer issues
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
Requirements
What you’ll need- 1-2 years of previous customer service experience, preferably in a call center environment
- Strong communication skills, both verbal and written
- Knowledge and experience with a CRM preferred
- Proficient in using computers and various software applications
Benefits
Comp & perks- Competitive compensation
- Adherence to government-mandated benefits
- Opportunities for skills training and personal and professional development
- Experience infinite fun so you can have infinite growth