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Kyndryl

Customer Experience Consultant

Kyndryl

Customer Experience Consultant shaping how customers experience products and services. Leading problem solving to ensure customer needs are prioritized and embedded into solutions.

Posted 7/8/2026full-timeBogota • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer experience strategy through qualitative research, synthesizing insights into actionable frameworks, and facilitating design thinking workshops. Proven ability to collaborate with cross-functional teams to align experience outcomes with strategic goals.

Highest-signal resume keywords
Customer Experience StrategyQualitative ResearchCustomer Journey MappingDesign Thinking FacilitationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Ethnographic ResearchInterviewsSynthesis of Research FindingsExperience FrameworksExperience RoadmapsOpportunity AreasExperience MappingFuture State ConceptsStructured WorkshopsExperience Principles
Soft Skills
CollaborationFacilitationAdvocacy for End User
Industry Keywords
ConsultingTransformation EngagementsCustomer InsightsExperience OutcomesDelivery Plans

About the role

Key responsibilities & impact
  • Lead experience strategy work across Insight, Idea, and Impact phases to uncover customer needs and opportunities
  • Plan and conduct ethnographic research, interviews, and qualitative studies to generate customer insights
  • Synthesize research findings into clear experience principles, opportunity areas, and strategic recommendations
  • Define future state customer journeys and experience roadmaps that guide execution
  • Facilitate design thinking workshops and experience mapping sessions with customers and delivery teams
  • Act as the subject matter expert for end user needs throughout consulting engagements
  • Partner with business strategy, digital strategy, analytics, design, and technology teams to align experience outcomes with delivery plans
  • Support the translation of experience strategy into measurable outcomes and implementation guidance

Requirements

What you’ll need
  • Experience leading customer or user experience strategy within consulting or transformation engagements
  • Hands on experience conducting qualitative research such as interviews, observations, or ethnographic studies
  • Proven ability to synthesize research into clear insights, experience frameworks, and strategic recommendations
  • Experience creating customer journey maps, experience maps, and future state concepts
  • Ability to facilitate structured workshops using design thinking or experience led methods
  • Demonstrated collaboration with cross functional teams including strategy, design, analytics, and technology
  • Experience acting as an advocate for the end user throughout project delivery

Benefits

Comp & perks
  • flexible work arrangements
  • Professional development opportunities
  • Be Well programs designed to support financial, mental, physical, and social health