Customer Service Operations Analyst

Johnson & Johnson

Analyst supporting customer service operations in supply chain at Johnson & Johnson. Ensuring compliance and high-quality service delivery in a timely manner across OUS markets.

Posted 7/22/2026full-timeBogotá • 🇨🇴 ColombiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service operations, including order management and issue resolution, while ensuring compliance with quality standards and regulatory requirements. Capable of analyzing service metrics and collaborating effectively with cross-functional teams to enhance operational efficiency.

Highest-signal resume keywords

Customer Service OperationsOrder ManagementSupply Chain ProcessesMicrosoft Office ProficiencyAttention to Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order EntryOrder ValidationDelivery CoordinationIssue ResolutionData Maintenance

Soft Skills

CollaborationCommitment to QualityCustomer Satisfaction

Tools & Technologies

ERP SystemsOrder Management Tools

Industry Keywords

Supply ChainLogisticsOperations SupportRegulatory Compliance

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Support end ‑ to ‑ end customer service operations, including order entry, order validation, delivery coordination, and issue resolution
Monitor order status and inventory availability to ensure on ‑ time, in ‑ full delivery to customers
Serve as a point of contact for internal stakeholders and customers regarding order status, returns, and service inquiries
Identify and resolve order discrepancies, delivery issues, and system errors in alignment with established procedures
Maintain accurate customer and order data within enterprise systems (e.g., ERP or order management tools)
Support continuous improvement initiatives by analyzing service metrics, trends, and root causes of service issues
Collaborate with Supply Chain, Logistics, Finance, and Commercial teams to support operational alignment
Ensure compliance with company policies, quality standards, and applicable regulatory requirements

Requirements

What you’ll need

0–2 years of professional experience in customer service, supply chain, logistics, or operations support roles
Basic understanding of order ‑ to ‑ cash or supply chain processes
Strong attention to detail and ability to manage multiple tasks in a fast ‑ paced environment
Proficiency with Microsoft Office tools (Excel, Outlook, Word)
Ability to work collaboratively in cross ‑ functional teams
Commitment to quality, accuracy, and customer satisfaction.
Languages: Portuguese required; English proficiency preferred

Benefits

Comp & perks

Vacation – 120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado – 48 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year
Holiday pay, including Floating Holidays – 13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year