Customer Support Consultant, Fluent English & Spanish

SupportYourApp

Customer Support Consultant providing excellent support via emails for diverse clients. Collaborating effectively within a multicultural team in a fully remote environment.

Posted 7/16/2026contractRemote • 🇨🇴 ColombiaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer support skills with a focus on effective communication in English and Spanish, along with strong analytical thinking and problem-solving abilities. Proficient in managing customer inquiries across multiple channels while ensuring accurate documentation and collaboration with internal teams.

Highest-signal resume keywords

Customer Service ExperienceOmnichannel SupportC1 English Language SkillsSpanish Language SkillsAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportTicket DocumentationIssue ResolutionResearch SkillsService Improvement

Soft Skills

Customer-Focused MindsetPositive AttitudeProactive ApproachResponsible Attitude

Tools & Technologies

Support Platform

Industry Keywords

Customer InteractionSensitive Information HandlingCollaborationEscalation Procedures

About the role

Key responsibilities & impact

Provide exceptional customer support via emails;
Assist customers with product-related inquiries;
Support customers with job posting inquiries and other service-related requests;
Accurately document customer interactions and update tickets in the support platform;
Escalate complex or unresolved issues to the appropriate internal teams when necessary;
Collaborate with internal teams to ensure timely issue resolution and continuous service improvement;
Securely work with customers’ sensitive information.

Requirements

What you’ll need

Excellent English (at least C1 for both spoken and written) and Spanish language skills;
At least 1 year of experience in customer service;
Experience providing support via omnichannel;
Customer-focused mindset;
Strong analytical thinking and research skills;
Positive, proactive and responsible attitude;
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits

Comp & perks

Fixed schedule: Monday–Friday, 11 AM-7 PM GMT +3;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.