Customer Support

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.
• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems, and of the environment

Customer Service Representative

• Drive customer adoption of robotic floor cleaning solutions by delivering onboarding, training, and ongoing best practice guidance.
• Act as a strategic consultant, partnering with customers to align robotics usage with operational goals and growth strategies.
• Leverage business analytics tools to provide actionable insights on fleet utilization, coverage, and performance metrics.
• Build long-term customer relationships through proactive engagement, ensuring high satisfaction and measurable ROI
• Serve as the voice of the customer, advocating internally for product improvements and customer-driven innovation.
• Identify expansion and renewal opportunities by understanding customer needs and maximizing solution value.
• Collaborate cross-functional with sales, product, and support teams to deliver a seamless customer experience.
• Contribute to the evolution of the Enterprise Customer Experience organization by helping shape scalable processes, customer engagement strategies, and operational best practices as the business continues to grow.
• Occasional travel for customer meetings and team off sites

Associate Director, Enterprise Customer Experience

• Be the go-to support for our field agents
• Respond to requests, answer operational questions, and help our sales representatives stay focused on serving families and closing plans.
• Keep critical information accurate and organized
• Maintain leads, records, and key data within our CRM so agents and teams have the reliable information they need to succeed.
• Solve problems in real time
• Troubleshoot issues quickly and thoughtfully, ensuring agents receive timely solutions that keep their work moving forward.
• Collaborate across teams
• Partner with inside sales, operations, and other departments to coordinate special requests and deliver seamless support.
• Create a great service experience
• Communicate clearly across phone, email, and chat while building trust with colleagues who rely on your responsiveness and professionalism.

Agent Support Representative

• Execute high-volume transactional posting of charges and orders for parts and services
• Ensure transactions are processed accurately, completely, and within defined SLAs
• Validate documentation completeness to support posting and audit requirements
• Respond to routine audit requests, corrections, and standard adjustments
• Maintain high accuracy to reduce rework and revenue leakage
• Follow documented SOPs, job aids, and work instructions
• Escalate exceptions and system issues per guidelines
• Support basic data gathering and verification
• Meet productivity and quality expectations tied to volume and accuracy
• Demonstrate a commitment to outstanding customer service to Cox Automotive business operations

Finance Support Specialist I

• Respond promptly and professionally to customer inquiries across multiple channels.
• Provide legendary customer service that builds strong, trusting relationships.
• Process orders ranging from quick‑ship to complex, long‑cycle orders.
• Maintain accurate order details and proactively follow up on order backlog.
• Coordinate with other departments regarding shipping dates, pricing, availability, and backorders.
• Investigate and resolve billing issues and discrepancies, partnering with A/R teams when needed.
• Provide pricing, availability, formal quotes, and pre‑/post‑order support for standard and specialty products.
• Assist with internal process improvements and cross‑functional collaboration.

Customer Support Specialist

• Monitor system alerts and notifications during assigned overnight shifts
• Follow established troubleshooting protocols to address issues
• Execute problem-solving actions based on provided flowcharts
• Restart hardware systems or escalate issues to senior engineering staff as needed
• Maintain detailed logs of alerts and actions taken
• Ensure all issues are resolved within the allotted time or escalated appropriately
• Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed

Associate Operations Support Specialist II

• Manage the end-to-end RFP process, ensuring timely, accurate, and high-quality proposal submissions.
• Use quoting platforms and tools to pull rates and benefit information and format data into clear, professional proposals.
• Work directly with carrier partners to request and secure underwritten quotes.
• Create and maintain proposal documents that align with company branding and compliance standards.
• Collaborate with the sales team to understand client needs and tailor proposal content accordingly.
• Maintain strong attention to detail when compiling and presenting benefit data.
• Demonstrate advanced Microsoft Excel skills for rate analysis, comparisons, and data integrity.
• Prioritize and manage multiple proposals simultaneously, ensuring on-time delivery under tight deadlines.
• Exhibit excellent written communication and customer service when interacting with internal stakeholders and external partners.
• Support the sales team with administrative and operational tasks, including creating and updating spreadsheets with benefit details, pulling Summary of Benefits and Coverage (SBC) documents, and assembling benefit booklets and sales packets.

Sales Support Representative, Employee Benefits

• Provide exceptional customer service and waste support to clients.
• Respond to inquiries, process orders, prepare correspondence, and troubleshoot issues.
• Deliver outstanding service to internal and external clients via phone, email, or in person.
• Indirectly supervise junior staff members and provide advanced support to resolve complex issues.
• Establish effective communication pathways to handle customer inquiries.
• Collaborate with teams to ensure swift resolution of customer concerns.
• Manage office services such as data entry, clerical work, records control, and report preparation.
• Investigate and resolve billing discrepancies, process adjustments, and manage invoicing and collections.

Lead Customer Support Specialist

• Efficiently process customer orders and credit card transactions through our centralized call system
• Manage a high volume of calls with a focus on service excellence
• Collaborate with quality control, sales, and production teams to guarantee timely delivery and service of products
• Address customer inquiries, providing accurate information and solutions
• Willingness to spend time observing the production process at facilities or jobsite to get product knowledge

• Address customer inquiries promptly and accurately within our SLA.
• Deliver an unparalleled 6-star customer experience through various channels, such as email, phone, and social media.
• Track order statuses, resolve service issues, and coordinate with shipping carriers as needed.
• Collaborate with cross-functional teams to find solutions and exceed customer expectations.
• Maintain detailed and accurate records of customer interactions, flagging trends to identify opportunities for improvement.
• Build brand loyalty and drive revenue by staying up to date about all products, services, policies, pricing, delivery times, and marketing promotions.
• Meet individual and team goals and metrics weekly.
• Report emerging issues or problems to the CX team manager.

Customer Experience Associate

• Provide routine customer service and policy support to agents and carriers
• Communicate with agents and carriers via multiple channels (phone, chats, emails)
• Research, resolve, and clearly communicate customer inquiries in accordance with established service standards
• Maintain a working knowledge of products, services, and promotions
• Review and process applications, binders, endorsements, and other documentation required for policy issuance

Customer Service Representative, Commercial Auto Insurance

• Deliver best-in-class, personalized support to meet our high standards for customer satisfaction
• Work with customers to understand their goals and address their challenges through effective ticket responses
• Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text
• Work with a dynamic team to achieve team company goals such as customer acquisition and retention
• Engage with the team to identify areas of opportunity to improve resources: macros, help center, etc.
• Leverage AI tools to streamline ticket resolution, improve response quality, and surface insights that help the team continuously raise the bar on support

Customer Support Expert

• Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for import operations.
• Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly.
• Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents.
• Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold.
• Provide assistance to customers arriving to retrieve their documents and freight.
• Collect appropriate charges and document method of payment.
• Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure.
• Assist in completion of MAWBS for over-the-counter shipments.
• Confirm all bookings are accepted.
• Confirm TSA mandatory screening.
• Confirm Dangerous Goods (DG) have been checked within aircraft limits and Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee.
• Data capture AWB information into airline system(s).
• Manifest flight based on information received from the warehouse.
• Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft.
• Verify post flight inventory with documents on hand.
• File maintenance of all pertinent documents and records.
• Prepare various reports (Irregularity, Weekly Import and/or Export Statistics).
• Answer incoming calls and responds to emails.
• Demonstrate diligence required to maintain security under the Airport Police, TSA and United States.

Air Cargo Customer Service Agent

• You will serve as the first line of defense for all inbound support tickets regarding commercial insurance.
• You’ll collaborate closely with Risk & Compliance Teams by identifying trends, escalating reviews, and processing documents with clear, contextual summaries.
• You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks around insurance risk tiers and taxonomy.
• You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides to help empower both internal users and customers with self-service solutions.
• You'll be a true startup generalist, embracing diverse responsibilities and projects, while working independently in a remote environment.

Insurance Support Specialist

• Responsible for the day to day management of Ryder's eCommerce customers
• Serve as the customers' 'eyes and ears' in our warehouses
• Ensure that we are exceeding their expectations every day
• Support the Customer Success Manager regarding customer inquiries on the status of their fulfillment orders, inventory and other customer needs
• Work collaboratively with our internal teams to identify gaps in our performance and/or expectations and follow them through to resolution

Customer Service Coordinator

• Negotiate and develop business with new and current clients
• Market services via telephone and video, and conduct in-person meetings
• Recruit, interview and match administrative and customer support professionals with clients’ projects
• Manage ongoing engagements to deliver outstanding customer service to clients and candidates
• Provide ongoing communication and career guidance to candidates
• Participate in local trade association and networking events

Talent Manager – Administrative, Customer Support

• Resolve complex customer issues related to repair, maintenance, billing, and orders that require specialized knowledge and expertise
• Proactively identify, communicate, and resolve service-affecting issues before they impact customer experience
• Provide advanced technical support for product service problem resolution, utilizing in-depth product knowledge
• Serve as the first level of escalation for problem resolution with consumer customers
• Direct, coordinate, and provide the highest level of customer service to ensure consistent customer satisfaction
• Recognize patterns in customer issues and recommend operational improvements to leadership
• Document complex issue resolutions for knowledge sharing and process improvement
• Collaborate with cross-functional teams to address systemic issues and implement solutions
• Mentor and provide guidance to customer service representatives on handling difficult situations
• Monitor and analyze customer feedback to identify trends and improvement opportunities
• Participate in special projects aimed at enhancing customer experience and operational efficiency
• Stay current with product updates, service offerings, and company policies to provide accurate information
• Maintain detailed records of customer interactions and issue resolutions
• Develop and maintain relationships with internal partners to expedite issue resolution
• Contribute to the development of customer service standards and best practices

Senior Customer Service Specialist

• Support ISG leadership with a varied range of operational and administrative tasks and projects. Draft reports and other materials, provide divisional coordination and communications, and perform research and information gathering. Drive improvements to processes, systems, and tools for the betterment of the organization and enhanced operational effectiveness.
• Support all Talent Management (TM) personnel and manpower actions including package preparation (recruitments, selections, billet increases, etc.). Prepare accompanying documents such as job announcements and memos, perform specifications research, track and monitor packages, and support the hiring process. Regularly coordinate TM actions with teams across ISG’s parent organizations, the Defense Security Cooperation University (DSCU) and the Defense Security Cooperation Agency (DSCA).
• Manage new hire onboarding including the creation and provision of informational materials, access requests, policy and procedural support, and assistance in divisional training requirements. Coordinate across all involved teams to ensure successful onboarding. Complete expeditious out-processing for departing personnel.

Institute Leadership Support Specialist

• Investigate, triage, and resolve customer-reported issues across Electric's SaaS platform and desktop applications
• Handle a high volume of concurrent cases with disciplined follow-up
• Reproduce and document product bugs with enough technical detail
• Evaluate browser console logs, network requests, and application errors
• Escalate complex or unresolvable issues to Senior Specialists or Engineering
• Complete technical tasks submitted by Customer Success Managers
• Contribute to internal and external knowledge base articles
• Identify and surface patterns in customer issues to Support leadership
• Work across teams — CS, Product, Engineering

See all jobs on JobTailor

Licensed Customer Service Representative II

Customer Service Representative

Associate Director, Enterprise Customer Experience

Agent Support Representative

Finance Support Specialist I

Customer Support Specialist

Associate Operations Support Specialist II

Sales Support Representative, Employee Benefits

Lead Customer Support Specialist

Customer Service Representative

Customer Experience Associate

Customer Service Representative, Commercial Auto Insurance

Customer Support Expert

Air Cargo Customer Service Agent

Insurance Support Specialist

Customer Service Coordinator

Talent Manager – Administrative, Customer Support

Senior Customer Service Specialist

Institute Leadership Support Specialist

Senior Product Support Specialist