Customer Support

• Answer Customer Questions via Email and Phones
• Handle an increased volume of customer care emails and phone calls.
• Demonstrate the skills and product knowledge to handle more complex situations.
• Knowledge and use of electronic catalog and Global websites.
• Continue to learn to navigate the AS400 &ndash; but has a general understanding of all major Customer Care functions.
• Support Customer Care Operations for Dealers and Territory Managers.
• Process Demo requests.
• Check order status/electronic orders.
• Check inventory.
• Provide product information and pricing.
• Process credits, return authorizations and factory charge backs.
• Process Parts Express, Warranty and Replacement Orders.
• Submit changes or cancellations on orders with little to no assistance.
• Process Order Addendums.
• Track shipments.
• Research and resolve customer inquiries.
• Review appropriate daily reports.
• Follow and adhere to department/company guidelines.
• Daily check-in with Customer Care Supervisor.
• Attend weekly Teams meetings with Supervisor.
• Meet Time to Reply Average for response time.
• Escalate open issues with no response to supervisor.
• Maintain an open issue log.
• Participate in all Global Teams training meetings.
• Approve Labor Reimbursement requests with assistance from Lead or Supervisor.
• May be assigned small projects by the management team.
• Other duties as assigned.

Customer Care Representative

• Answer incoming calls from customers
• Engage thoughtfully with customers to understand their needs
• Conduct research across multiple systems to resolve questions
• Provide clear, accurate information to help consumers navigate healthcare options
• Manage a high volume of interactions while maintaining quality and professionalism
• Follow a set schedule, including designated breaks and lunches

Hmong-English Bilingual Healthcare Customer Service Representative

• Own inbound support across email, phone, and chat, consistently hitting or exceeding response time targets
• Diagnose and resolve complex software issues; escalate to Product and Engineering with clear, well-documented context
• Maintain expert-level product knowledge across all Dockwa modules, including new releases
• Support customers through accounting workflows, financial reconciliation, and payment-related issues with confidence
• Troubleshoot integrations between Dockwa and third-party accounting platforms (QuickBooks, Xero, etc.)
• Build trust with marina operators and boaters through clear, patient, technically credible communication
• Identify patterns across support interactions and surface actionable insights to Product, CS, and Sales
• Partner with account owners on expansion or engagement opportunities surfaced through support
• Contribute to internal documentation, knowledge base, and process improvements that raise the team's collective capability

Customer Support Representative

• Source candidates through our ATS, job boards, LinkedIn, industry networks, and direct recruitment efforts
• Utilize sourcing tools and screening platforms to aid in identifying and qualifying candidates
• Screen resumes and applications to identify qualified candidates who align with job requirements
• Conduct initial phone screens to assess candidate fit and interest levels
• Build and maintain candidate pipelines for current and anticipated openings
• Assist with scheduling interviews, coordinating interview panels, and managing candidate communications
• Prepare job descriptions, posting materials, requisition templates, and recruiting communications
• Leverage generative AI tools to draft communications, job descriptions, and interview guides
• Compile candidate materials, assessments, and feedback for recruiters and hiring managers
• Provide administrative support for recruitment campaigns and special hiring initiatives
• Ensure ATS records are maintained and update candidate status in the ATS
• Generate ATS reports and analytics to track recruitment metrics and pipeline health
• Ensure data integrity and compliance with company recruiting and recordkeeping standards
• Assist with ATS troubleshooting and system optimization
• Respond to candidate inquiries and provide updates on application status
• Execute offer coordination, background and reference check processing, and onboarding preparation
• Stay current on emerging AI recruiting tools and recommend process improvements
• Participate in recruitment team meetings and contribute to strategy and process improvements

Talent Acquisition Support Specialist

Cantonese-English Bilingual Healthcare Customer Service Representative

Bilingual Healthcare Customer Service Representative, Tagalog-English

Bilingual Healthcare Customer Service Representative – Korean, English

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

• Lead the product marketing vision and narrative for Cisco IQ
• Represent product marketing in executive and industry settings
• Define and champion GTM frameworks and best practices
• Develop and implement comprehensive GTM plans for Cisco IQ
• Define and evolve the narrative for Cisco IQ
• Scale best practices cross-portfolio and tie field readiness to revenue outcomes
• Guide large-scale investment decisions and influence product roadmaps
• Provide value proposition and technical thought leadership that aligns with the product roadmap

Customer Experience, Product Marketing Manager

• Supports our administrative team - high volume, fast paced.
• Demonstrates strong organizational skills to manage multiple projects/tasks at a time.
• Communicates in a professional and timely manner to develop rapport with both team and end-users.
• Maintains strong working relationships and handles confidential information.
• Takes initiative and makes sound, independent decisions.

Legal Support Specialist – Admin

• Serve as the first point of contact for CFMA members, prospects, and customers via phone, email, and online chat (Connection Café).
• Provide accurate and timely information related to CFMA membership, renewals, events, online education, and the CCIFP certification program.
• Process membership applications, renewals, event registrations, and payments in CFMA’s association management system.
• Uphold high standards of accuracy and completeness across all member data.
• Troubleshoot member access issues, such as login problems, course enrollment, and account updates.
• Maintain accurate and organized records of member interactions, ensuring follow-up and resolution in a timely manner.
• Collaborate with the Marketing, Education, and IT teams to ensure smooth customer experiences across all CFMA programs and platforms.
• Identify trends and recurring issues to recommend process improvements and enhance member satisfaction.
• Assist with special projects and outreach initiatives to promote engagement and retention.
• Assist in onboarding new members and execution of outreach efforts.
• Represent CFMA’s values of professionalism, responsiveness, and member focus in every interaction.

Customer Service Specialist

• Design, coordinate, and implement an overall specialized system of supported living options as well as the development of an evaluation process for follow-up and ongoing monitoring of programs
• Acts as liaison to local providers of supported living services, and serves as communication link between the Agency and the providers.
• Acts as liaison to the Department of Developmental Services for issues regarding supported living services.
• Create Cost comparison spreadsheets WHAT IS THIS?
• Analyze and apply existing and proposed statutes and regulations,
• Draft revisions to Agency policies and guidelines and works with DDS to implement revised policies
• Participate in the RFP for potential new housing providers
• Implements internal and external communications strategies that promote and educate employees and the community regarding supported living services initiatives.
• Facilitate communications at all levels to solve problems and participate in planning of proactive solutions
• Coordinates supported living services for people supported with various community partners. DOESN’T THE SOCIAL WORKERS REALLY DO THIS?
• Sets priorities, organizes workload, manages relevant contracts with community partners, and meets agreed upon deadlines.
• Shares related information and articles to staff and stakeholders as appropriate
• Draft written comments on proposed regulations
• Advise others on trends occurring within SLS
• Develops new housing resources
• Negotiate rates
• Recruit, screen, evaluate and contract with vendors
• Establish start-up budgeting and billing procedures
• Presents periodic updates to Board of Directors and Senior Management on housing initiatives.
• Attends Board, Service Providers and providers and meetings with Individuals Supported as needed.
• Coordinates with case management and administration staff regarding authorization of supported living services and service changes.
• Provides training to new employees and consults with staff regarding housing options.
• Contributes to Individual Service Plans for people supported who currently participates in housing services
• Responds to questions related to SLS regulations and interpretation of the regulations
• Prepares and sends required reports related to Supported Living Services within the Agency’s community
• May act as a witness in appeals
• Conducts New Hire and other training relevant to function to staff and community.
• Provides updates on related Performance Contract Measures as requested.
• Implements internal and external communications strategies that promote and educate employees and the community regarding supported living services initiatives.
• Facilitate communications at all levels to solve problems and participate in planning of proactive solutions
• Serve as liaison to community organization including local government housing departments, non-profit housing development corporations, families/consumer groups interested in residential development
• Presents supported living services information to people supported, families, service providers and other stakeholders.
• Participate in special projects, and assist with additional duties or tasks, as assigned
• Maintain all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act

Support Living Specialist

• The primary function of the Executive Support Specialist is to provide high level, professional and confidential administrative support to senior leadership including sales, marketing, and technology.
• The ideal candidate will be experienced in handling a wide range of administrative and operational support-related tasks and will be able to work independently with little or no supervision.
• Maintain calendar for CEO/COO: travel arrangements, conference call scheduling and set-up, planning and coordinating meetings with management, vendors, etc.
• Assist in coordinating our Leadership team and COO to reflect procedures of the system of record.
• Participate in the effort to define, document, and refine processes, procedures and workflows for business operations based on company best-practices.
• Cross functionally works with internal teams to identify process gaps, measures impact, and solution-oriented around challenges.
• Deliver and build SOPs to improve processes and procedures.
• Support escalations from our leadership team and be the lead to resolve business unit questions and escalations.
• Leverage technology to enable process efficiency, data analysis, and process capability.
• Perform other duties as assigned.
• Prepare and distribute agendas and meeting minutes, prepare correspondence, maintain address, and contact lists, ensure filing systems are organized and up to date, maintain corporate information as directed, plan/assist with corporate events.
• Managing projects on behalf of the CEO to ensure the team is held accountable and KPIs are met.
• Assist and communicate with executives in decision-making, program management, and initiative implementation.
• Managing Project Trackers to give transparency to the Executive to cross collaborate and ensure there is no crossover.

Executive Support Specialist

• Answer inbound calls and respond to customer inquiries with professionalism and confidence
• Schedule inspections and pest control services efficiently
• Educate customers on our services and clearly explain value and benefits
• Upsell and cross-sell applicable services when appropriate
• Assist customers and field technicians with scheduling, service questions, and order concerns
• Handle basic billing, payment, and report-related questions
• Maintain accurate customer and job records
• Support team goals related to booking rates, conversions, and customer satisfaction

• Provide expert technical and clinical support to Advanced Bionics cochlear implant recipients through phone, video, chat, email, text, Microsoft Teams, and Zoom.
• Troubleshoot cochlear implant devices, accessories, Bluetooth connectivity, consumer applications, and online portals.
• Guide newly implanted recipients through product orientation, rehabilitation resources, device setup, and ongoing product education.
• Partner closely with Customer Service, Clinical Specialists, Audiologists, and Field Teams to ensure exceptional recipient outcomes.
• Assist recipients with myABOnline and other digital consumer platforms.
• Assess recipient satisfaction and identify opportunities for equipment upgrades, accessories, service contracts, or second-side implantation discussions.
• Document recipient interactions and communicate recommendations with clinical teams when appropriate.
• Maintain exceptional recipient satisfaction while meeting key performance indicators (KPIs) related to service quality and responsiveness.
• Serve as the first point of escalation for complex recipient questions and technical issues.
• Train, coach, and mentor new Recipient Support Specialists.
• Lead KPI reporting and contribute during team performance meetings.
• Support continuous process improvements and additional projects as assigned.

Senior Recipient Support Specialist

• Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows.
• Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records.
• Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries.
• Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers.
• Adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards.
• Other duties and special projects as assigned or required by Customer Service Leadership.
• Maintain regular and reliable attendance
• Ability to ensure HIPAA, Confidentiality, and Compliance policies, procedures, and standards are always adhered to.
• Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to.

Customer Service Coordinator

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
• Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
• Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
• Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
• Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
• Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
• Develop and update user-facing support documentation, including video content, help articles.
• Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
• Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
• Serve as an internal voice and advocate for our customer base and end users.

Client Success Support Specialist

• Act as the primary operational contact and product expert for Event Organizers
• Manage support requests from initial investigation through to resolution
• Troubleshoot platform and workflow issues independently wherever possible
• Help organizers configure and manage event builds, registration settings, pricing, ticketing, and platform workflows
• Provide hands-on support during critical build, launch, and live event phases
• Clearly communicate issues, workarounds, and next steps to organizers
• Log, triage, and escalate bugs effectively while keeping organizers informed
• Maintain high standards of responsiveness and follow-through, especially during busy periods
• Support organizers with race-day preparation and operational planning
• Help create and execute event runbooks and operational checklists
• Travel to selected events to provide on-the-ground support when required
• Troubleshoot issues calmly and effectively in high-pressure environments
• Help train organizers, staff, or volunteers on workflows and tooling where needed
• Identify recurring issues, friction points, and inefficiencies across the support function
• Help improve documentation, templates, and self-serve resources for organizers
• Contribute ideas that reduce repetitive support work and improve organizer self-sufficiency
• Share organizer feedback and operational insights with Product, Engineering, and internal teams
• Partner with Account Managers to ensure organizers are operationally set up for success
• Work collaboratively with Product, Engineering, Design, and Operations teams
• Keep stakeholders informed and aligned across concurrent organizer issues and projects

Customer Onboarding and Support Executive

• Own the end-to-end marketing strategy for multiple products and/or services across multiple portfolios.
• Architect comprehensive GTM strategies for complex, multi-product or high-priority launches, and/or solution roll-outs or market expansions.
• Define the overarching portfolio narrative and thought-leadership themes.
• Prepare presentations, demos, briefs, and other marketing/sales collaterals as needed.
• Support the global enablement strategy for a portfolio.
• Align sales motions, routes to market, and partner models to ensure field readiness.
• Lead structured intelligence programs (such as market surveillance and win/loss analysis) to inform strategy.
• Align business units on portfolio priorities.
• Influence product roadmaps and capacity allocation to maximize market impact and customer value.
• Lead and support cross-functional initiatives (launches, events, digital journeys, competitive plays).

Customer Support jobs in California

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Customer Care Representative

Hmong-English Bilingual Healthcare Customer Service Representative

Customer Support Representative

Talent Acquisition Support Specialist

Cantonese-English Bilingual Healthcare Customer Service Representative

Bilingual Healthcare Customer Service Representative, Tagalog-English

Hmong-English Bilingual Healthcare Customer Service Representative

Bilingual Healthcare Customer Service Representative – Korean, English

Bilingual Customer Service, Spanish-English

Customer Experience, Product Marketing Manager

Legal Support Specialist – Admin

Customer Service Specialist

Support Living Specialist

Executive Support Specialist

Customer Care Representative

Senior Recipient Support Specialist

Customer Service Coordinator

Client Success Support Specialist

Customer Onboarding and Support Executive

Customer Experience, Product Marketing Manager, Networking