Customer Service Coordinator

Millennium Health

Customer Service Coordinator supporting the Customer Service department at Millennium Health. Managing clerical tasks to ensure efficient workflows and adhering to compliance standards.

Posted 7/16/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $16 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative and clerical skills with a focus on maintaining accurate records and effective communication. Proficient in adhering to HIPAA and compliance standards while managing customer inquiries and account information.

Highest-signal resume keywords

Administrative ExperienceHIPAA ComplianceMS Office ProficiencySalesforce.com KnowledgeExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Administrative DutiesClerical DutiesRecord KeepingCase ManagementData EntryCustomer Account Management

Soft Skills

Strong Organizational SkillsAttention to DetailTeam PlayerAbility to MultitaskFlexibility

Tools & Technologies

Laboratory Information SystemCRMSalesforce.comMS Office

Industry Keywords

HIPAAConfidentialityComplianceService Level Agreements

Tech Stack

Tools & technologies

Cyber SecuritySFDC

About the role

Key responsibilities & impact

Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows.
Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records.
Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries.
Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers.
Adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards.
Other duties and special projects as assigned or required by Customer Service Leadership.
Maintain regular and reliable attendance
Ability to ensure HIPAA, Confidentiality, and Compliance policies, procedures, and standards are always adhered to.
Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to.

Requirements

What you’ll need

High School Diploma, minimum requirement
1+ years general administrative/clerical experience
Basic knowledge in MS Office (Word, Excel, PowerPoint, Outlook)
Knowledge of Salesforce.com preferred
Excellent communication skills (verbal and written)
Strong organizational skills and attention to detail
Team player with a can-do attitude
Ability to work under tight schedules
Ability to multitask and take direction well
Self-starter and ability to be flexible

Benefits

Comp & perks

Medical, Dental, Vision, Disability Insurance
401k with Company Match
Paid Time off and Holidays
Tuition Assistance
Behavioral and Health Care Resources