Millennium Health

Account Manager

• Meet and exceed territory volume growth objectives by developing new accounts and increasing business in existing accounts.
• Build relationships with medical practices, treatment centers, and other healthcare providers and serve as a trusted, strategic partner with a focus on growth and building long-term client relationships.
• Manage your book of business with face-to-face travel within your region.

Territory Manager

Customer Support

• Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows.
• Responsible for electronically filing documents on customer and patient accounts to maintain timely, accurate records.
• Responsible for monitoring and distributing incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries.
• Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms, and effectively complete all required case management, including written communication with both internal and external customers.
• Adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards.
• Other duties and special projects as assigned or required by Customer Service Leadership.
• Maintain regular and reliable attendance
• Ability to ensure HIPAA, Confidentiality, and Compliance policies, procedures, and standards are always adhered to.
• Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to.

Customer Service Coordinator

Financial Planning and Analysis

• Support annual company planning from creation to reporting, along with monthly forecasting
• Calculate commissions, sales bonuses and create pay statements for the sales team
• Preparation of monthly reporting package that includes financial statements, operational reporting/metrics, analysis of key business trends, actual versus budget variances, and detailed executive-level explanations of variances
• Responsible for organizing data from various financial systems, including Oracle EPBS (Hyperion), NetSuite, and Tableau
• Creating investment performance calculations, including ROI, NPV, and IRR as and sensitivity modeling
• Foster business relationships with leaders to provide decision support
• Review results of monthly department-level reporting, including budget vs actual, full-year projections, and ad hoc department head requests with managers
• Perform ad-hoc analysis for departments within the organization
• Initiate continual process improvement efforts that enhance timeliness and accuracy
• Ability to ensure HIPAA, Confidentiality and Compliance policy, procedures, and standards are always adhered to.
• Ability to ensure administrative, physical and technical cybersecurity controls are always adhered to.
• Remains aware of evolving needs and opportunities, showing flexibility in doing whatever is appropriate to support the Company’s success. Pursues educational opportunities to maintain advanced and up-to-date knowledge in the field. Performs all other related duties as required and assigned and understands that the items in this description are not all-inclusive.

Financial Analyst

• - Meet and exceed territory volume growth objectives by developing new accounts and increasing business in existing accounts.
• - Build relationships with medical practices, treatment centers, and other healthcare providers and serve as a trusted, strategic partner with a focus on growth and building long-term client relationships.
• - Manage your book of business with face-to-face travel within your region.