Millennium Health

Account Manager

• Meet and exceed territory volume growth objectives by developing new accounts and increasing business in existing accounts.
• Build relationships with medical practices, treatment centers, and other healthcare providers and serve as a trusted, strategic partner with a focus on growth and building long-term client relationships.
• Manage your book of business with face-to-face travel within your region.

Territory Manager

Operations

• Monitor contract performance process to quantify the profitability of Managed Care programs and help develop strategies and tactics for remediation of underperforming contracts working directly with the Senior Director of Market Access
• Work with contracted insurers, sales leadership, and marketing to manage and implement successful redirection and other collaborative pull-through-related programs
• Willingness to participate in basic management needs of the department (e.g., state payer lists, redirection curation, contract reviews, etc.)
• Support development of strategy and prioritization for managed care contracting in collaboration with the Senior Director and the Senior Vice President of Market Access
• Assist the contract development process from insurer contract proposals through final approval, including deal structure, analysis, forecasting, and reporting of contract profitability
• Establish collaborative working relationship with sales leadership and their teams to inform and guide market access strategies, key target identification, and optimal opportunities for synergistic value creation
• Analysis and support of contracted in-network reimbursement rates for Millennium Health, and identify and pursue opportunities to improve rates that are below market
• Collaborate closely with Millennium Health functional leadership, contracting Consultants, finance team, billing department, analytics executives, legal counsel, and key customers
• Manage existing insurer contracts to ensure continuity, successful renewal, and renegotiate fee schedules where appropriate to achieve revenue optimization.
• Capable of supporting the Market Access team through engagement in policy and advocacy-related work (e.g., ACLA, CCLA, CAHP, MGMA)
• Capability in conducting basic financial analyses to inform strategies and prioritization
• Develop internal and external partnerships to enable funding, reimbursement, and access, which can include guidelines, innovative financing or payment models, and public health programs
• Partner with all cross-functional stakeholders to align on priorities and resourcing for business objectives across all areas of the enterprise
• Ability to think strategically regarding the value of Market Access for Millennium and advancement and advocacy of the purpose and value of drug testing itself
• Ability to ensure HIPAA, Confidentiality, and Compliance policies, procedures, and standards are always adhered to.
• Ability to ensure administrative, physical, and technical cyber security controls are always adhered to.
• Regular and reliable attendance

Director of Market Access Operations

Director

• Monitor contract performance process to quantify the profitability of Managed Care programs and help develop strategies and tactics for remediation of underperforming contracts, working directly with the Senior Director of Market Access
• Work with contracted insurers, sales leadership, and marketing to manage and implement successful redirection and other collaborative pull-through-related programs
• Willingness to participate in basic management needs of the department (e.g., state payer lists, redirection curation, contract reviews, etc.)
• Support development of strategy and prioritization for managed care contracting in collaboration with the Senior Director and the Senior Vice President of Market Access
• Assist the contract development process from insurer contract proposals through final approval, including deal structure, analysis, forecasting, and reporting of contract profitability
• Establish collaborative working relationship with sales leadership and their teams to inform and guide market access strategies, key target identification, and optimal opportunities for synergistic value creation
• Analysis and support of contracted in-network reimbursement rates for Millennium Health, and identify and pursue opportunities to improve rates that are below market
• Collaborate closely with Millennium Health functional leadership, contracting Consultants, finance team, billing department, analytics executives, legal counsel, and key customers
• Manage existing insurer contracts to ensure continuity, successful renewal, and renegotiate fee schedules where appropriate to achieve revenue optimization.
• Capable of supporting the Market Access team through engagement in policy and advocacy-related work (e.g., ACLA, CCLA, CAHP, MGMA)
• Capability in conducting basic financial analyses to inform strategies and prioritization
• Develop internal and external partnerships to enable funding, reimbursement, and access, which can include guidelines, innovative financing or payment models, and public health programs
• Partner with all cross-functional stakeholders to align on priorities and resourcing for business objectives across all areas of the enterprise
• Ability to think strategically regarding the value of Market Access for Millennium and advancement and advocacy of the purpose and value of drug testing itself
• Ability to ensure HIPAA, Confidentiality and Compliance policy, procedures, and standards are always adhered to.
• Ability to ensure administrative, physical and technical cybersecurity controls are always adhered to.
• Regular and reliable attendance

Director of Market

Customer Support

• Successfully and effectively address all calls and cases received in the Service Center.
• Maintain accurate call records of customer interactions or transactions, including recording details of inquiries, complaints, or comments, to include action steps taken to resolve the reason for the call.
• Perform outbound calls to obtain information to complete specimen or billing processing and/or investigate order issues.
• Process and facilitate requests for amended reports, add-on tests, cancellation requests, and data entry errors.
• Access, enter, update, and maintain accurate customer account information in Laboratory Information System, CRM, and other software platforms while speaking with the caller in real time.
• Provide technical support for MH customer portal.
• Route calls and cases to other departments when appropriate.
• Ensure HIPAA, Confidentiality, and compliance policies, procedures, and standards are always adhered to.
• Accurately process new client registrations, service contracts, customer agreements, and practice update forms.
• Utilize subject matter expertise to proactively identify customer training opportunities.
• Effectively build rapport with diverse internal and external customer base.
• Maintain competencies required for the position and specific areas assigned.
• Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to.
• Perform other duties and special projects as assigned.

Customer Service Advocate

Systems Engineer

• Collaborate with stakeholders to gather, analyze, evaluate and document business requirements, workflows, processes, procedures, and user needs
• Translate business requirements into functional specifications for technology teams
• Conduct impact analysis and feasibility studies for proposed systems, changes, and new solutions
• Assist in the development of project plans, including scope, deliverables, milestones, and timelines
• Participate in user acceptance testing (UAT) to ensure solutions meet business needs
• Provide training and support to end-users as needed
• Maintain documentation of processes, procedures, and best practices for continuous improvement
• Ability to ensure HIPAA, Confidentiality and Compliance policy, procedures, and standards are always adhered to.
• Ability to ensure administrative, physical and technical cybersecurity controls are always adhered to.
• Other duties as assigned
• Regular and reliable attendance

Business Systems Analyst

• Support development of strategy and prioritization for managed care contracting in collaboration with Senior Director and Senior Vice President of Market Access
• Assist the contract development process from insurer contract proposals through final approval including deal structure, analysis, forecasting and reporting of contract profitability
• Establish collaborative working relationship with sales leadership and their teams to inform and guide market access strategies, key target identification, and optimal opportunities for synergistic value creation
• Maintain competitive, contracted in-network reimbursement rates for Millennium Health and identify and pursue opportunities to improve rates that are below market
• Identify and pursue opportunities with contracted accounts to expand into additional business lines offered by the payer
• Develop and expand Millennium Health’s relationships across contracted payer functions, including executive leadership, medical policy, contracting, risk management, compliance, etc.
• Demonstrate ability to personally maintain relationships with, and influence, key payer decision makers
• Leverage payer relationships to support Millennium Health objectives, including audit prevention and defense, exploration of Millennium Health data program(s) partnering, and other strategic initiatives to enhance Millennium Health’s value to the payer and to the company’s business
• Collaborate closely with Millennium Health functional leadership, contracting Consultants, finance team, billing department, analytics executives, legal counsel and key customers
• Manage existing insurer contracts to ensure continuity, successful renewal and renegotiate fee schedules where appropriate to achieve revenue optimization.
• Capable of supporting the Market Access team through engagement in policy and advocacy-related work (e.g., ACLA, CCLA, CAHP, MGMA)
• Capability in conducting basic financial analyses to inform strategies and prioritization
• Develop internal and external partnerships to enable funding, reimbursement and access, which can include guidelines, innovative financing or payment models, and public health programs
• Monitor contract performance process to quantify the profitability of Managed Care programs and help develop strategies and tactics for remediation of underperforming contracts, working directly with the Senior Director of Market Access
• Work with contracted insurers, sales leadership, and marketing to manage and implement successful redirection and other collaborative pull-through-related programs
• Partner with all cross-functional stakeholders to align on priorities and resourcing for business objectives across all areas of the enterprise
• Willingness to participate in basic management needs of the department (e.g., state payer lists, redirection curation, contract reviews, etc.)
• Ability to think strategically regarding the value of Market Access for Millennium and advancement and advocacy of the purpose and value of drug testing itself
• Ability to ensure HIPAA, Confidentiality and Compliance policies, procedures, and standards are always adhered to.
• Ability to ensure administrative, physical and technical cybersecurity controls are always adhered to.
• Regular and reliable attendance

Director of Market Access

Security Analyst

• Analyze and resolve security alerts
• Analyze security event logs
• Analyze potentially suspicious email to determine if it is phishing, spam or legitimate
• Perform vulnerability scans and analyze results
• Perform data discovery scans and analyze results
• Ongoing configuration and maintenance of security tools to improve performance and Company’s security posture
• Assist internal users with security related questions and issues
• Work with 3rd party managed security service vendors
• Complete special information security projects as directed
• Act as a constant advocate for security
• Other duties as assigned
• Ability to ensure HIPAA, Confidentiality and Compliance policy, procedures, and standards are always adhered to.
• Ability to ensure administrative, physical and technical cyber security controls are always adhered to.

Information Security Analyst I

Information Security Analyst II

Human Resources

• Serve as a strategic advisor to the field team, aligning HR strategies with business objectives through integrated solutions that drive organizational success.
• Lead and advise on complex employee relations matters—including investigations, conflict resolution, and policy enforcement ensuring fair, consistent, and legally compliant practices while proactively addressing emerging workforce challenges.
• Drive workforce planning, organizational development, and succession strategies while leading talent initiatives—including training, coaching, and career growth.
• Analyze HR metrics and trends to develop recommendations, suggest strategies, identify risks, and implement improvements.
• Support change management initiatives related to business transformation, culture, or process improvements.
• Ensure adherence to federal and state labor laws, internal policies, and ethical standards to maintain a proactive approach to risk management and regulatory compliance.
• Ability to ensure HIPAA, Confidentiality, and Compliance policy, procedures, and standards are always adhered to.
• Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to.

Human Resources Business Partner – Employee Relations Specialist

• Assist the Customer Service Leadership team and staff with various administrative and clerical duties to ensure efficient workflows
• Electronically file documents on customer and patient accounts to maintain timely, accurate records
• Monitor and distribute incoming department cases, faxes, voicemails, and emails to ensure the department meets Service Level Agreements for all internal and external customer inquiries
• Access, enter, and update customer account information in Laboratory Information System, CRM, and other software platforms; complete all required case management including written communication with both internal and external customers
• Process UPS and FedEx pick-up requests, customer supply orders, report redactions, and fax verifications
• Facilitate the company’s monthly Order Entry Verification process per Standard Operating Procedure
• Ensure adherence to all HIPAA, Confidentiality, and Compliance policies, procedures, and standards
• Maintain regular and reliable attendance
• Perform other duties and special projects as assigned by Customer Service Leadership

Customer Service Coordinator

• Support all specimen shipping operations by following standard operating procedures
• Oversee distribution matters and provide an exceptional customer experience
• Monitor and track daily on-demand UPS and FedEx customer shipments
• Maintain UPS Placard Program and facilitate expansion across the business
• Serve as logistics point of contact for Sales, Field Services, and other cross-functional teams
• Provide real-time chat support to Customer Service team via Microsoft Teams channel
• Investigate and resolve customer shipping issues in a timely, proactive manner
• Partner with Data Services to resolve discrepancies in monthly UPS Zero-Volume Pickup fees and contain costs
• Facilitate logistic needs for Telehealth customers and associated vendors
• Prepare for and attend weekly Corporate Performance Management calls with MH and UPS stakeholders
• Update standard operating procedures and educational materials to maintain accuracy and timeliness
• Train Customer Service Advocates and Coordinators on new procedures and provide ongoing refresher training
• Ensure HIPAA, Confidentiality and Compliance policies, and cyber security controls are adhered to at all times

Logistics Administrator, Customer Service

• The Account Manager role is field-based and requires daily travel in the territory.
• Millennium Health LLC is an accredited specialty laboratory providing medication monitoring and drug testing services.
• Account Managers who thrive on maintaining, nurturing, and growing existing client relationships.
• Excellent earning potential with competitive base salary, uncapped commissions, vehicle stipend, and mileage reimbursement.
• Work with clinical, laboratory, and corporate customer support teams to ensure quality and accountability.
• Develop and nurture relationships with accounts in assigned regions to build long-term client relationships.
• Cold call and network in the territory to develop leads for the Territory Manager.
• Schedule and deliver field training sessions with customers/clients and their staff.
• Function as the key person who identifies account needs and coordinates support with internal stakeholders.

• The Account Manager role is field-based and requires daily travel in the territory.
• Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs and helps monitor the effectiveness of treatment plans.
• Account Managers who thrive on maintaining, nurturing, and growing our existing client relationships.
• Excellent earning potential with a customer focus: Includes a competitive base salary, uncapped monthly commissions, vehicle stipend, and mileage reimbursement. Comprehensive benefits package including flex time-off plan!
• Work with a talented and passionate team: Our sales organization partners with our expert clinical team, laboratory, and corporate-based customer support to ensure best-in-class service, quality, performance, and accountability.
• Join us at an opportune time for growth and advancement: We're expanding rapidly and have an excellent trajectory. This means a great foundation and you’ll be joining at the perfect time to help contribute to our and your future success.
• The Job:
• Develop and nurture relationships with accounts in assigned regions to build long-term relationships with clients.
• Schedule and deliver field training sessions with our customers/clients and their staff.
• Function as the key person who identifies account needs and provides top support to clients by coordinating with internal MH stakeholders

• Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs. The testing is used by healthcare professionals to obtain objective information about patients’ recent use of prescription medications and/or illicit drugs and helps monitor the effectiveness of treatment plans.
• The Account Manager role is field-based and requires daily travel in the territory.
• Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs and helps monitor the effectiveness of treatment plans.
• Who wins at Millennium Health...Account Managers who thrive on maintaining, nurturing, and growing our existing client relationships.
• Why this opportunity? Excellent earning potential with a customer focus: Includes a competitive base salary, uncapped monthly commissions, vehicle stipend, and mileage reimbursement. Comprehensive benefits package including flex time-off plan!
• Work with a talented and passionate team: Our sales organization partners with our expert clinical team, laboratory, and corporate-based customer support to ensure best-in-class service, quality, performance, and accountability.
• Join us at an opportune time for growth and advancement: We're expanding rapidly and have an excellent trajectory. This means a great foundation and you’ll be joining at the perfect time to help contribute to our and your future success.
• The Job:
• Develop and nurture relationships with accounts in assigned regions to build long-term relationships with clients.
• Schedule and deliver field training sessions with our customers/clients and their staff.
• Prospect and uncover new leads in the territory to support new business development.
• Function as the key person who identifies account needs and provides top support to clients by coordinating with internal MH stakeholders.