Millennium Health

Account Manager

• ****This field-based position requires daily travel, working onsite with Millennium Health customers. ****
• ****This is a Customer Support Representative role supporting existing customers and prospecting for new opportunities in the territory.****
• **Are you ready to begin a career in healthcare sales and support? Working with Millennium Health, you will be an integral part of the sales organization with a leading Toxicology Laboratory while helping healthcare providers and their patients to make a positive impact in your community.**
• Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in drug testing services, helping clinicians monitor the use and misuse of prescription medications and illicit drugs.
• **Why this opportunity…?**
• - **Opportunity to develop a healthcare sales skillset: W**e offer field-based training and mentoring along with training modules to help get you up to speed quickly and in the field with customers. No long, drawn-out classroom sessions filled with PowerPoint slides and videos telling you how to do the job!
• - **Join us at an opportune time for growth and advancement: **We're expanding rapidly and have an excellent trajectory! This means your growth and success are built on a solid foundation and we are in the best position to help contribute to your sales and customer service success. You want growth and opportunity, right?
• - **Work with a talented and passionate team: **Our sales organization partners with our expert clinical team, laboratory, and corporate-based customer support to ensure best-in-class service, quality, performance, and accountability. That’s a great way to say, **We’ve Got Your Back!**
• **The Job:**
• - Identify opportunities to expand business with existing customers and prospects in the region to uncover new sales opportunities for the Territory Manager.
• - Provide training to clinical staff on sample collection and order processing and deliver in-service training on-site with customers.
• - Plan onsite visits with existing customers to address customer concerns, sample issues, and billing.
• - Develop a working relationship with multiple internal teams to resolve customer issues and share information related to enhancing existing relationships with the customers

Associate Account Manager

• - Develop and nurture relationships with accounts in assigned regions to build long-term relationships with clients.
• - Schedule and deliver field training sessions with our customers/clients and their staff.
• - Function as the key person who identifies account needs and provides top support to clients by coordinating with internal MH stakeholders.

• Meet and exceed territory volume growth objectives by developing new accounts and increasing business in existing accounts.
• Build relationships with medical practices, treatment centers, and other healthcare providers and serve as a trusted, strategic partner with a focus on growth and building long-term client relationships.
• Manage your book of business with face-to-face travel within your region.

Territory Manager

• Develop and nurture relationships with accounts in assigned regions to build long-term relationships with clients.
• Schedule and deliver field training sessions with our customers/clients and their staff.
• Function as the key person who identifies account needs and provides top support to clients by coordinating with internal MH stakeholders.

Human Resources

• Coordinate high-volume onboarding using various HR systems and have consistent communication with the new hires to ensure a positive new employee experience.
• Submit IT setup tickets, communicate with hiring managers, and schedule and conduct New Hire Orientation both in-person and virtually.
• Initiate and monitor background checks and maintain accurate electronic records.
• Coordinate the employee exit process, ensuring timely and compliant transition for departing staff.
• Work closely with internal partners, including HR Business Partners, managers, IT, and payroll, to coordinate all offboarding steps.
• Prepare and distribute state-specific termination packets, ensuring compliance with local employment laws and company policies.
• Maintain strict confidentiality and handle sensitive information with discretion, particularly in non-voluntary exits.
• Coordinate system access removal, final pay processing in accordance with state last-check laws, benefits termination, and retrieval of company property.
• Ensure accurate recordkeeping and timely updates in HR systems to reflect employee departures.
• Accurately enter and maintain all employee records for onboarding and offboarding in HR systems.
• Ensure all data, background checks, and documentation are complete, up to date, and compliant.
• Perform high-volume tasks while maintaining strict attention to detail and data integrity.
• Learning Management Admin: Administers and maintains the Learning Management System, including data entry and other administrative tasks. Partners with teams across the organization to support course launches and training initiatives.
• Handles verification of employment requests from both state agencies and company inquiries, including in-person and mail responses.
• Responds to unemployment claims in a timely and accurate manner.
• Performs all other related duties as required and assigned, and understands that the items in this description are not all-inclusive.
• Ability to ensure HIPAA, confidentiality, and compliance policies, procedures, and standards are always adhered to.
• Ability to ensure administrative, physical, and technical cybersecurity controls are always adhered to.

Associate Account Manager

Account Manager

Territory Manager

Account Manager

Human Resources Coordinator