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Customer Support Representative
DockwaCustomer Support Representative providing frontline assistance to marina operators and boaters. Resolving software issues and maintaining expert-level product knowledge for Dockwa's services.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support for software products, with a strong focus on accounting workflows and payment systems. Possesses exceptional communication skills and a high ownership orientation, ensuring issues are resolved efficiently and effectively.
Highest-signal resume keywords
Customer Support ExperienceAccounting WorkflowsQuickBooks IntegrationTechnical AptitudePattern Recognition
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software Issue DiagnosisFinancial ReconciliationPayment Systems SupportAccounting Integration TroubleshootingDocumentation Skills
Soft Skills
Clear CommunicationPatient InteractionProblem-SolvingOwnership OrientationCuriosity
Tools & Technologies
Helpdesk SoftwareCRM SystemsSupport Tooling
Industry Keywords
Marine IndustryWaterfront Business Operations
About the role
Key responsibilities & impact- Own inbound support across email, phone, and chat, consistently hitting or exceeding response time targets
- Diagnose and resolve complex software issues; escalate to Product and Engineering with clear, well-documented context
- Maintain expert-level product knowledge across all Dockwa modules, including new releases
- Support customers through accounting workflows, financial reconciliation, and payment-related issues with confidence
- Troubleshoot integrations between Dockwa and third-party accounting platforms (QuickBooks, Xero, etc.)
- Build trust with marina operators and boaters through clear, patient, technically credible communication
- Identify patterns across support interactions and surface actionable insights to Product, CS, and Sales
- Partner with account owners on expansion or engagement opportunities surfaced through support
- Contribute to internal documentation, knowledge base, and process improvements that raise the team's collective capability
Requirements
What you’ll need- 2+ years in customer support, ideally supporting a software product or technical platform
- Experience with accounting, financial workflows, or payment systems -- either in a support context or as a power user
- Familiarity with accounting integrations (QuickBooks, Xero, or similar) is a strong plus
- Exceptional written and verbal communication -- clear, professional, and precise under pressure
- Strong technical aptitude: you diagnose before you escalate, and you document what you find
- Comfortable working across helpdesk, CRM, and support tooling; quick to learn new systems
- Pattern recognition -- you notice when the same issue surfaces twice and you do something about it
- High ownership orientation: you follow issues to closure and don't let things fall through the cracks
- Genuine curiosity about the marine industry or waterfront business operations is a plus
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Dockwa Website LinkedIn All Job Openings 11 - 50 employees Founded 2014 ☁️ SaaS 🤝 B2B SaaS
- B2B Dockwa is a marina management software platform that helps marinas and marina operators run their businesses more efficiently by centralizing reservations, digital contracts, billing/payments, point-of-sale and fuel dock operations, inventory and slip/space management, CRM, and revenue tools. The platform connects marinas with boaters via an online booking and leads network, offers mobile apps, integrations, and reporting to grow occupancy, streamline operations, and improve guest experience. Customer Support Representative 🔥 8 minutes ago 🏄 California – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Own inbound support across email, phone, and chat, consistently hitting or exceeding response time targets
- Diagnose and resolve complex software issues; escalate to Product and Engineering with clear, well-documented context
- Maintain expert-level product knowledge across all Dockwa modules, including new releases
- Support customers through accounting workflows, financial reconciliation, and payment-related issues with confidence
- Troubleshoot integrations between Dockwa and third-party accounting platforms (QuickBooks, Xero, etc.)
- Build trust with marina operators and boaters through clear, patient, technically credible communication
- Identify patterns across support interactions and surface actionable insights to Product, CS, and Sales
- Partner with account owners on expansion or engagement opportunities surfaced through support
- Contribute to internal documentation, knowledge base, and process improvements that raise the team's collective capability 🎯 Requirements
- 2+ years in customer support, ideally supporting a software product or technical platform
- Experience with accounting, financial workflows, or payment systems -- either in a support context or as a power user
- Familiarity with accounting integrations (QuickBooks, Xero, or similar) is a strong plus
- Exceptional written and verbal communication -- clear, professional, and precise under pressure
- Strong technical aptitude: you diagnose before you escalate, and you document what you find
- Comfortable working across helpdesk, CRM, and support tooling; quick to learn new systems
- Pattern recognition -- you notice when the same issue surfaces twice and you do something about it
- High ownership orientation: you follow issues to closure and don't let things fall through the cracks
- Genuine curiosity about the marine industry or waterfront business operations is a plus Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Insurance Customer Support Associate 🔥 16 minutes ago TTEC 10,000+ employees 🤝 B2B Website LinkedIn All Job Openings Insurance Customer Support Associate providing remote assistance to customers in the US. Responding to inquiries and resolving issues with care and integrity while following HIPAA guidelines. 🇺🇸 United States – Remote 💵 $14 - $17 / hour 💰 Post-IPO Debt on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required 🦅 H1B Visa Sponsor Insurance Customer Support Associate 🔥 16 minutes ago TTEC 10,000+ employees 🤝 B2B Website LinkedIn All Job Openings Insurance Customer Support Associate providing remote customer service for TTEC. Answering calls and resolving customer issues with a focus on privacy and integrity. 🇺🇸 United States – Remote 💵 $14 - $17 / hour 💰 Post-IPO Debt on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required 🦅 H1B Visa Sponsor Insurance Customer Support Associate 🔥 16 minutes ago TTEC 10,000+ employees 🤝 B2B Website LinkedIn All Job Openings Insurance Customer Support Associate answering customer inquiries remotely for TTEC. Engaging with customers and providing support to enhance their experience while maintaining privacy standards. 🇺🇸 United States – Remote 💵 $14 - $17 / hour 💰 Post-IPO Debt on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required 🦅 H1B Visa Sponsor Customer Support Associate 🔥 16 minutes ago TTEC 10,000+ employees 🤝 B2B Website LinkedIn All Job Openings Insurance Customer Support Associate working remotely at TTEC. Responsible for educating, supporting, and updating Brokers throughout the entire lifecycle. 🇺🇸 United States – Remote 💵 $17 / hour 💰 Post-IPO Debt on 2021-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required 🦅 H1B Visa Sponsor Healthcare Customer Service Representative 🔥 16 minutes ago TTEC 10,000+ employees 🤝 B2B Website LinkedIn All Job Openings Remote Healthcare Customer Service Representative improving customer experiences through efficient consultations and issue resolution. Work with TTEC in a supportive and inclusive environment. 🇺🇸 United States – Remote 💵 $16 / hour 💰 Post-IPO Debt on 2021-11 ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨🎓 No degree required 🦅 H1B Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs