Dockwa

Implementation Specialist

• Ensure customers are onboarded and adopt software • Guide customers through product configuration and data migration • Develop onboarding programs and training materials • Collaborate with teams to enhance product knowledge • Monitor customer usage to identify optimization gaps

Sales Development Rep

• Identify and research marina operators that align with Dockwa's ideal customer profile
• Execute creative, persistent outbound outreach via phone, email, and LinkedIn
• Qualify inbound leads and convert interest into booked meetings
• Build deep familiarity with marina operations, ownership structures, and regional dynamics
• Conduct initial discovery conversations to understand prospect needs, challenges, and goals
• Clearly articulate Dockwa's value proposition and why it matters to marina operators
• Qualify opportunities based on fit, readiness, and potential value
• Schedule high-quality meetings and hand off context-rich opportunities to Account Executives
• Partner closely with Account Executives to align on target accounts and messaging
• Work with Marketing to provide feedback on lead quality, campaigns, and messaging
• Maintain accurate CRM records and activity tracking to support forecasting and performance measurement
• Contribute to team learning by sharing what's working in outreach and discovery
• Develop foundational sales skills including discovery, objection handling, and value-based messaging
• Learn Dockwa's product suite, market landscape, and competitive positioning
• Actively seek coaching and feedback with the goal of progressing into an Account Executive role
• Build expertise in the marine industry and vertical SaaS selling

Implementation Specialist

Sales Development Representative