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Dockwa

Implementation Specialist

Dockwa

Implementation Specialist transforming new marina customers into confident platform users at Dockwa. Guiding onboarding, training, and cross-functional collaboration for effective product adoption.

Posted 8/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding and implementation processes, with a strong focus on data migration, system configuration, and training development. Proven ability to manage multiple projects while ensuring customer satisfaction and operational success.

Highest-signal resume keywords
Implementation Project ManagementData Migration and System ConfigurationCustomer Training and Documentation DevelopmentCRM Tools Experience (Salesforce Preferred)Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data MigrationSystem ConfigurationPOS System ConfigurationImplementation Project ManagementTraining DevelopmentCustomer OnboardingTechnical DocumentationCustomer Feedback SynthesisImplementation Playbook DevelopmentProcess Improvement
Soft Skills
Excellent CommunicationDetail-OrientedAdaptabilityOrganizational SkillsCustomer-Facing Skills
Tools & Technologies
CRM ToolsSalesforceImplementation Tools
Industry Keywords
SaaSCustomer SuccessMarina OperationsBoatingHospitality

About the role

Key responsibilities & impact
  • Guide marina customers through product configuration, system integration, and go-live readiness
  • Migrate and configure customer data including rates, inventory, contracts, and dock maps
  • Configure POS systems and modular features (Service, Rentals, Fuel, etc.) based on marina operational needs
  • Manage implementation project timelines, ensuring on-time go-lives and minimal customer friction
  • Tailor onboarding experience to customer size, complexity, and technical sophistication
  • Conduct training sessions focused on product adoption and operational success across various user roles
  • Create and continuously improve training materials, onboarding documentation, and Help Center content
  • Deliver clear, effective training on product best practices for marina staff at all technical levels
  • Develop customer-facing resources that reduce support burden and enable self-service learning
  • Identify knowledge gaps and build enablement assets to address recurring customer questions
  • Work closely with Product, Sales, and Support teams to address implementation challenges and align messaging
  • Collect and synthesize customer feedback during onboarding to influence product improvements and roadmap priorities
  • Partner with Sales during handoff to ensure implementation expectations align with what was sold
  • Collaborate with Marina Success Managers to create smooth transitions from implementation to ongoing support
  • Surface implementation blockers, technical gaps, and customer experience issues to leadership
  • Manage multiple implementations simultaneously while maintaining quality and attention to detail
  • Build and refine implementation playbooks for different customer segments and product tiers
  • Identify patterns in implementation challenges and recommend process improvements
  • Contribute to scaling implementation operations as customer volume grows

Requirements

What you’ll need
  • 4+ years in Implementation, Onboarding, Customer Success, or similar customer-facing role, preferably in SaaS or technology-driven environments
  • Strong organizational skills with proven ability to manage multiple complex projects simultaneously
  • Excellent communication and training skills—ability to explain technical concepts clearly to non-technical audiences
  • Experience with CRM and implementation tools (Salesforce experience strongly preferred)
  • Detail-oriented approach to data migration, system configuration, and customer-facing documentation
  • Ability to balance multiple priorities, adapt quickly, and thrive in fast-paced environments
  • Passion for technology, boating, hospitality, or operations is a plus

Benefits

Comp & perks
  • Customer Onboarding & Implementation
  • Training & Enablement
  • Cross-Functional Collaboration & Product Feedback
  • Process Development & Implementation Excellence