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Dockwa

Customer Success Manager

Dockwa

Marina Success Manager at Dockwa managing relationships with marina customers. Responsible for retention, growth, and adoption of services in the marine industry.

Posted 8/1/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer accounts with a focus on retention and renewals, leveraging data to drive adoption and expansion. Strong communication skills facilitate relationship building and effective feedback to product teams.

Highest-signal resume keywords
Account ManagementCustomer RetentionRenewals ManagementSaaS ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Account OwnershipData AnalysisHealth MonitoringROI StorytellingPayments Workflow Familiarity
Soft Skills
Relationship BuildingTrust EarningProactive CommunicationProfessionalism Under Pressure
Tools & Technologies
DockwaSaaS PlatformsModern Payments Software
Industry Keywords
Marina OperationsHospitality BusinessCustomer FeedbackBusiness ReviewsHealth Signals

About the role

Key responsibilities & impact
  • Own a book of marina accounts and the relationships inside them.
  • Run a proactive cadence: regular check-ins, business reviews, and health monitoring.
  • Drive adoption across the platform, including transient bookings, contracts and recurring billing, storage, payments, and reporting.
  • Own renewals across your book and partner with Sales on expansion into additional modules and payment volume.
  • Partner with Implementation on a clean handoff from onboarding into steady-state success.
  • Bring the voice of the customer to Product: synthesize what you hear into clear, prioritized feedback that shapes the roadmap.

Requirements

What you’ll need
  • Experience owning a book of customer accounts with responsibility for retention, renewals, or saves, ideally in SaaS or a technology-driven environment.
  • A track record of building durable relationships and earning trust with operators or executives.
  • Commercial instinct: comfort with renewals, expansion, and telling an ROI story tied to a customer's goals.
  • Comfort using account data and health signals to decide where to spend your time.
  • Familiarity with payments or financial workflows is a strong plus.
  • Experience running a marina on Dockwa or comparable software, or supporting a similar hospitality business with modern payments and operations software, is a strong plus.
  • Excellent written and verbal communication, clear and professional under pressure.

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development