Bilingual Healthcare Customer Service Representative, Tagalog-English

TTEC

Bilingual Healthcare Customer Service Representative providing exceptional support for healthcare inquiries in California. Engaging with consumers to resolve their questions and improve their experience.

Posted 7/23/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to engage empathetically and attentively with customers. Proficient in navigating healthcare options and managing high volumes of interactions while maintaining professionalism.

Highest-signal resume keywords

Customer Service ExperienceBilingual in English and TagalogHigh School Diploma or EquivalentWindows Based ApplicationsEmpathy and Patience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyPatienceAttentiveness

Tools & Technologies

Computer SystemsWindows Based Applications

Industry Keywords

Healthcare OptionsCustomer InteractionHigh Volume Management

About the role

Key responsibilities & impact

Answer incoming calls from customers
Engage thoughtfully with customers to understand their needs
Conduct research across multiple systems to resolve questions
Provide clear, accurate information to help consumers navigate healthcare options
Manage a high volume of interactions while maintaining quality and professionalism
Follow a set schedule, including designated breaks and lunches

Requirements

What you’ll need

At least 6 months of customer service experience
Bilingual in English and Tagalog
High school diploma or equivalent
Strong empathy, patience, and attentiveness to customer’s needs
Comfort working with computer systems and Windows based applications
A distraction free, designated home workspace
A secure, high speed wired internet connection (minimum 25 mbps)

Benefits

Comp & perks

Full, engaging days spent supporting meaningful consumer interactions
Supportive of your career and professional development
An inclusive, community minded culture where giving back is encouraged
A global team of curious lifelong learners guided by our company values