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TTEC

Hmong-English Bilingual Healthcare Customer Service Representative

TTEC

Bilingual Customer Service Representative providing support for healthcare inquiries via phone. Engaging customers and helping them navigate their healthcare benefit needs.

Posted 7/23/2026full-timeRemote • California • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to engage empathetically and attentively with customers. Proficient in navigating healthcare options and managing high volumes of interactions while maintaining professionalism.

Highest-signal resume keywords
Customer Service ExperienceBilingual In English And HmongHigh School Diploma Or EquivalentWindows Based ApplicationsEmpathy And Patience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
EmpathyPatienceAttentiveness
Tools & Technologies
Computer SystemsWindows Based Applications
Industry Keywords
Healthcare OptionsCustomer InteractionHigh Volume Management

About the role

Key responsibilities & impact
  • Answer incoming calls from customers
  • Engage thoughtfully with customers to understand their needs
  • Conduct research across multiple systems to resolve questions
  • Provide clear, accurate information to help consumers navigate healthcare options
  • Manage a high volume of interactions while maintaining quality and professionalism
  • Follow a set schedule, including designated breaks and lunches

Requirements

What you’ll need
  • At least 6 months of customer service experience
  • Bilingual in English and Hmong
  • High school diploma or equivalent
  • Strong empathy, patience, and attentiveness to customer’s needs
  • Comfort working with computer systems and Windows based applications
  • A distraction free, designated home workspace
  • A secure, high speed wired internet connection (minimum 25 mbps)

Benefits

Comp & perks
  • PTO
  • Tuition reimbursement
  • Health and wellness incentives