Customer Care Representative

Global Furniture Group

Customer Care Representative supporting clients by accurately processing orders and providing exceptional service. Handling customer inquiries and resolving issues in a fast-paced environment.

Posted 7/24/2026full-timeWhittier • California • 🇺🇸 United StatesMid-LevelSenior💰 $21 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle complex inquiries and provide accurate product information. Proficient in using electronic catalogs and Microsoft Office programs while maintaining effective communication with customers and team members.

Highest-signal resume keywords

Customer Service ExperienceGlobal Product KnowledgeMicrosoft Office ProficiencyEffective Communication SkillsProblem-Solving Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInventory ManagementData AnalysisTechnical Instruction InterpretationReport Writing

Soft Skills

Clear CommunicationTeam CollaborationAdaptability

Tools & Technologies

AS400Electronic CatalogGlobal Websites

Industry Keywords

Customer Care OperationsReturn AuthorizationsWarranty OrdersParts ExpressOrder Addendums

About the role

Key responsibilities & impact

Answer Customer Questions via Email and Phones
Handle an increased volume of customer care emails and phone calls.
Demonstrate the skills and product knowledge to handle more complex situations.
Knowledge and use of electronic catalog and Global websites.
Continue to learn to navigate the AS400 – but has a general understanding of all major Customer Care functions.
Support Customer Care Operations for Dealers and Territory Managers.
Process Demo requests.
Check order status/electronic orders.
Check inventory.
Provide product information and pricing.
Process credits, return authorizations and factory charge backs.
Process Parts Express, Warranty and Replacement Orders.
Submit changes or cancellations on orders with little to no assistance.
Process Order Addendums.
Track shipments.
Research and resolve customer inquiries.
Review appropriate daily reports.
Follow and adhere to department/company guidelines.
Daily check-in with Customer Care Supervisor.
Attend weekly Teams meetings with Supervisor.
Meet Time to Reply Average for response time.
Escalate open issues with no response to supervisor.
Maintain an open issue log.
Participate in all Global Teams training meetings.
Approve Labor Reimbursement requests with assistance from Lead or Supervisor.
May be assigned small projects by the management team.
Other duties as assigned.

Requirements

What you’ll need

High school diploma or general education degree (GED);
3 to 6 years related experience and/or training;
Equivalent combination of education and experience or military equivalent;
Global product knowledge and processes;
Articulate email, fax and verbally communicate in a clear and concise manner;
Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations;
Write reports, business correspondence, and procedure manuals;
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public;
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume;
Define problems, collect data, establish facts, and draw valid conclusions;
Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables;
Knowledge of Microsoft Office programs (Excel, Word, etc.).

Benefits

Comp & perks

Paid Time Off
Holiday Pay
Medical/Prescription Insurance
Dental Insurance
Vision Insurance
Health Savings Accounts (HSA)
Company-Paid Life and AD+D Insurance
Company Sponsored Long-term Disability
Short-term Disability
Voluntary Life Insurance
Employee Assistance Program (EAP)
Critical Illness and Accidental Injury Insurance
FSA
401(k) & Roth 401(k)