Global Furniture Group

Product Manager

• Improve seating market share opportunities by collaborating in the development of products that are better than category leaders + enhancing products with new features and/or extensions
• Innovate the seating portfolio by redefining value, middle-market and contract industry positions with fresh design and material across all categories + verticals
• Direct and align category product development by defining its vision, roadmap and priorities
• Collaborate with Director of Seating and sales leadership to define category goals, target segments and vertical market strategies
• Direct product support efforts, ensuring consistent customer experience + addressing quality control trends on a regular basis
• Collaborate with Director of Seating to translate customer, market and competitive insights into product requirements
• Ensure products align with growth targets, margin/pricing requirements and differentiate the brand from its competitors
• Collaborate with Director of Seating to develop and oversee category training and position strategies
• Align product strategy with marketing positioning and messaging, collaborating on go-to-market plans, launch content, communications, etc
• Ensure marketing assets reflect product capabilities, competitive advantages and products ability to overcome customer pain points
• Oversee development and maintenance of competitive library + competitive analysis documentation
• Develop product briefs for new seating products based upon product gaps/competitive designs; accounting for required vocabulary, range of options, price targets, product sales volume potential and competitive targets
• Rationalize platform opportunities between multiple the Global, Global Healthcare + Offices To Go brands

Product Manager, Seating

Account Manager

• Identify and select dealer targets willing and capable of growing Global sales
• Identify and involve Global in projects that fit Global’s products, services, and capabilities
• Ensure appropriate market coverage by assessing existing dealers’ capacity to grow and identifying new dealer candidates
• Develop and maintain strong relationships with key dealer personnel, designers, and end-users to drive sales and increase market share
• Conduct regular sales calls, site visits, and presentations to dealers and customers within the territory
• Achieve or exceed sales targets and growth objectives as set by management
• Provide product expertise and training to dealer partners to ensure effective promotion and positioning of Global’s products
• Maintain current knowledge of market trends, competitor products, and customer needs to identify opportunities for growth
• Collaborate with internal teams, including customer service and operations, to ensure high levels of customer satisfaction
• Prepare and submit required reports, forecasts, and updates in a timely manner

Territory Manager, Dealer Sales

• Identify and select dealer targets willing and capable of growing Global sales.
• Identify and involve Global in projects that fit Global’s products, services, and capabilities.
• Ensure appropriate market coverage by assessing existing dealers’ capacity to grow and identifying new dealer candidates.
• Develop and maintain strong relationships with key dealer personnel, designers, and end-users to drive sales and increase market share.
• Conduct regular sales calls, site visits, and presentations to dealers and customers within the territory.
• Achieve or exceed sales targets and growth objectives as set by management.
• Provide product expertise and training to dealer partners to ensure effective promotion and positioning of Global’s products.
• Maintain current knowledge of market trends, competitor products, and customer needs to identify opportunities for growth.
• Collaborate with internal teams, including customer service and operations, to ensure high levels of customer satisfaction.
• Prepare and submit required reports, forecasts, and updates in a timely manner.

• Identify and select dealer targets willing and capable of growing Global sales.
• Identify and involve Global in projects that fit Global’s products, services, and capabilities.
• Ensure appropriate market coverage by assessing existing dealers’ capacity to grow and identifying new dealer candidates.
• Develop and maintain strong relationships with key dealer personnel, designers, and end-users to drive sales and increase market share.
• Conduct regular sales calls, site visits, and presentations to dealers and customers within the territory.
• Achieve or exceed sales targets and growth objectives as set by management.
• Provide product expertise and training to dealer partners to ensure effective promotion and positioning of Global’s products.
• Maintain current knowledge of market trends, competitor products, and customer needs to identify opportunities for growth.
• Collaborate with internal teams, including customer service and operations, to ensure high levels of customer satisfaction.
• Prepare and submit required reports, forecasts, and updates in a timely manner.
• Frequent travel in the field more than 50% within the assigned geographic territory, which may involve driving long distances daily.

Territory Manager – Dealer Sales

• Identify and select dealer targets willing and capable of growing Global sales
• Identify and involve Global in projects that fit Global’s products, services, and capabilities
• Ensure appropriate market coverage by assessing existing dealers’ capacity to grow and identifying new dealer candidates
• Develop and maintain strong relationships with key dealer personnel, designers, and end-users to drive sales and increase market share
• Conduct regular sales calls, site visits, and presentations to dealers and customers within the territory
• Achieve or exceed sales targets and growth objectives as set by management
• Provide product expertise and training to dealer partners to ensure effective promotion and positioning of Global’s products
• Maintain current knowledge of market trends, competitor products, and customer needs to identify opportunities for growth
• Collaborate with internal teams, including customer service and operations, to ensure high levels of customer satisfaction
• Prepare and submit required reports, forecasts, and updates in a timely manner
• Frequent travel in the field more than 50% within the assigned geographic territory, which may involve driving long distances daily

• Develop and sustain strong, loyal relationships with architects and key influencers, including architects, design firms, independent reps, dealers, and end users to increase sales efforts through specifications of our Global Office, Global Care, and Evolve systems product lines.
• Actively promote Global’s products, capabilities, and design solutions to architects, designers, and specifiers through presentations, live demos, showroom tours, events, and project consultations.
• Conduct ongoing product education, and training sessions for A+D professionals, ensuring understanding of Global’s product offering, differentiators, and design resources.
• Represent Global at industry trade shows, networking events, CEU presentations, and industry associations (e.g., IIDA, ASID, AIA, NEWH).
• Track project opportunities through CRM tools and work cross-functionally with sales and dealer teams to follow through on specifications.
• Provide market feedback and competitive intelligence to product management and marketing teams.
• Maintain an up-to-date knowledge of industry trends, emerging design needs, and evolving workplace strategies.
• Collaborate with internal marketing and product development teams to support new product launches, campaigns, and initiatives within the territory.

Territory Manager, A & D Development

• Develop and sustain strong, loyal relationships with architects and key influencers
• Build and maintain relationships with architects, design firms, independent reps, dealers, and end users to increase sales efforts
• Actively promote Global’s products, capabilities, and design solutions through various methods
• Conduct ongoing product education and training sessions for A+D professionals
• Represent Global at trade shows and industry events
• Provide market feedback and competitive intelligence

Territory Manager – A & D Development

Vice President

• Responsible for creating & executing the aligned Area Strategic Sales Plan
• Establish and set specific goals & objectives for each Region & for Regional Sales Manager & direct reports
• Ensure the Area sales plan is implemented & all assigned sales quotas & business objectives are successfully achieved
• Establish and implement performance metrics, sales objectives and KPI’s to measure performance
• Utilize performance reviews as a tool to coach and ensure all members are successfully achieving established KPI’s
• Recruit, hire and retain top talent via developing industry relationships, coaching, mentoring, developing talent, and implementing training programs
• Identify areas needing improvement and facilitate change when required
• Manage and oversee Regional Manager funnel(s) & activity
• Oversee Regional Sales Manager activities, implement tactical sales approach & initiatives
• Develop and manage area budgets
• Assist in negotiations, pricing, RFP’s, contract terms/conditions
• Manage and build top-to-top relationships with key dealer principals and key dealer sales representatives
• Implement and oversee internal & external sales programs

Area Vice President

Sales

• Develop and execute a regional sales plan to meet or exceed revenue and profitability targets.
• Identify and cultivate new business opportunities within commercial, government, healthcare, and educational markets.
• Establish and maintain relationships with dealers, distributors, and key decision-makers to enhance brand visibility.
• Collaborate with marketing to implement regional campaigns, promotions, and trade show participation.
• Manage existing accounts by providing product knowledge, sales support, and training.
• Partner with architects, designers, and facility managers to specify and integrate office furniture solutions.
• Conduct sales presentations and product demonstrations tailored to client needs.
• Negotiate pricing and contracts while ensuring alignment with company policies.
• Achieve assigned goals for market share growth, revenue, order/shipment volumes, as well as margin percentage.
• Track regional sales performance and provide regular reports to senior leadership.
• Analyze market trends, competitor activities, and customer needs to refine sales strategies.
• Gather and relay customer feedback to product development and marketing teams.
• Lead, mentor, and support a team of sales representatives to achieve individual and regional goals.
• Monitor sales performance and provide actionable feedback to improve results.
• Foster a collaborative and results-driven sales culture within the team.
• Performs additional responsibilities as requested to achieve business needs.

Regional Sales Manager

• Coordinate and maintain showroom appointments, calendar and tours with dealers and other showroom visitors.
• Answer phones and field questions/requests.
• Increase awareness and interest among designers and end-users of Global's brand, products and capabilities.
• Negotiate with outside vendors, maintain budgets, coordinate off-site networking activities, plan F+B for multiple type events.
• Active showroom responsibilities include routine maintenance, updating product displays, event preparation, food service, food + beverage procurement, presentation and clean-up.
• Maintain showroom, customer, presentation and guests logs, budgets & spreadsheets.
• Inventory and maintain building and catering supplies.
• Assist marketing/design department with daily administration, team projects, and daily organizational tasks.
• Assist in the sales process working collaboratively with Territory Manager and other sales team members.
• Engage with & communicate our brand, products & services with dealers, designers, and project managers/brokers.
• Manage house accounts in the market and periodically go out to dealers/vendors to follow up as needed.
• Ensure appropriate relationships are developed with key influencers. Occasional travel required.

Showroom Coordinator, Sales Support

• Coordinate and maintain showroom appointments, calendar and tours with dealers and other showroom visitors
• Answer phones and field questions/requests
• Increase awareness and interest among designers and end-users of Global's brand, products and capabilities
• Negotiate with outside vendors, maintain budgets, coordinate off-site networking activities, plan F+B for multiple type events
• Active showroom responsibilities include routine maintenance, updating product displays, event preparation, food service, food + beverage procurement, presentation and clean-up
• Maintain showroom, customer, presentation and guests logs, budgets & spreadsheets
• Inventory and maintain building and catering supplies
• Assist marketing/design department with daily administration, team projects, and daily organizational tasks
• Assist in the sales process working collaboratively with Territory Manager and other sales team members
• Engage with & communicate our brand, products & services with dealers, designers, and project managers/brokers
• Identify/involve our company in projects that best suit our products, services & capabilities
• Manage house accounts in the market and periodically go out to dealers/vendors to follow up as needed
• Ensure appropriate relationships are developed with key influencers
• Occasional travel required

Customer Support

• Answer Customer Questions via Email and Phones
• Handle an increased volume of customer care emails and phone calls
• Demonstrate the skills and product knowledge to handle more complex situations
• Knowledge and use of electronic catalog and Global websites
• Continue to learn to navigate the AS400
• Support Customer Care Operations for Dealers and Territory Managers
• Process Demo requests
• Check order status/electronic orders
• Check inventory
• Provide product information and pricing
• Process credits, return authorizations and factory charge backs
• Process Parts Express, Warranty and Replacement Orders
• Submit changes or cancellations on orders with little to no assistance
• Process Order Addendums
• Track shipments
• Research and resolve customer inquiries
• Review appropriate daily reports
• Follow and adhere to department/company guidelines
• Daily check-in with Customer Care Supervisor
• Attend weekly Teams meetings with Supervisor
• Meet Time to Reply Average for response time
• Escalate open issues with no response to supervisor
• Maintain an open issue log
• Participate in all Global Teams training meetings
• Approve Labor Reimbursement requests with assistance from Lead or Supervisor
• May be assigned small projects by the management team
• Other duties as assigned

Customer Care Representative

• Increase Global’s brand and interest among dealers, designers, and end-users within the assigned territory.
• Identify and select dealer targets willing and capable of growing Global sales.
• Ensure appropriate market coverage by assessing existing dealers’ capacity to grow and identifying new dealer candidates.
• Develop and maintain strong relationships with key dealer personnel, designers, and end-users to drive sales and increase market share.
• Conduct regular sales calls, site visits, and presentations to dealers and customers within the territory.
• Achieve or exceed sales targets and growth objectives as set by management.
• Provide product expertise and training to dealer partners to ensure effective promotion and positioning of Global’s products.
• Maintain current knowledge of market trends, competitor products, and customer needs to identify opportunities for growth.
• Collaborate with internal teams, including customer service and operations, to ensure high levels of customer satisfaction.

Product Manager, Seating

Territory Manager, Dealer Sales

Territory Manager, Dealer Sales

Territory Manager – Dealer Sales

Territory Manager, Dealer Sales

Territory Manager, A & D Development

Territory Manager – A & D Development

Area Vice President

Territory Manager, Dealer Sales

Regional Sales Manager

Showroom Coordinator, Sales Support

Showroom Coordinator, Sales Support

Customer Care Representative

Territory Manager – Dealer Sales

Regional Sales Manager – Midwest