Customer Success Manager

• Support the Senior Customer Success Manager team
• Provide white glove service to Censis customers
• Ensure successful product use, retention, and a positive experience for clients
• Grow client utilization and subscription footprint
• Serve as an internal advocate for the customer
• Manage requests from current customers
• Support QBR preparation
• Coordinate and complete onsite and virtual visits
• Triage and route customer inquiries
• Collaborate with cross-functional teams
• Support special projects as assigned.

Associate Customer Success Management

• Assist clients with vacation planning and recommendations
• Research destinations, accommodations, cruises, and vacation packages
• Prepare customized proposals and itineraries
• Coordinate reservations with preferred suppliers
• Maintain detailed client communications
• Participate in ongoing professional development and supplier training
• Build a strong referral-based client network

Client Experience Specialist

• Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.
• Manage Customer escalations and return-material-authorizations (RMAs).
• Coordinate multiple sites and functions to exceed customers' expectations.
• Own results of Pre-Sales, Post-Sales and Customer satisfaction.
• In charge of delivering growth and maintaining an opportunity pipeline.
• Relationship management with Customer at executive/resolution-making levels.
• Accountable for projects/initiatives and drives site focus on efficiency programs.
• On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.
• Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.
• In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.
• In charge of making process improvements and driving best practices across multi-sites.
• Ensures all client programs execute to contract, hitting key KPIs.
• Control of tracking risks on the business and reporting to SMC business accordingly.
• Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.
• Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.

Senior Sales Manager – Customer Success

• Identify and define a growth strategy in the market for the business
• Consistently exceed monthly, quarterly and annual sales targets and expect to be well-compensated for results
• Manage the sales process end to end, proactively managing our internal teams to ensure completion of the implementation process

New Business Sales – Automotive CRM

• Communicate directly with clients to build trusting relationships both digitally and over the phone.
• Execute regular account reviews with your assigned accounts; maintaining a high retention rate and translating value-based results to our customers.
• Review, analyze, and communicate areas of opportunity within the scope of internet marketing strategy on an individualized basis per account.
• Identify and troubleshoot underperforming client accounts by tracking and measuring performance over time with tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and Web Form Submissions.
• Document, maintain, and follow through with accurate customer notes and data within the company’s CRM tool.
• Work cross-functionally with Sales, Development, Production & Marketing Services teams to drive results for our customers.

• Lead customer onboarding, acting as the primary point of contact to ensure a smooth and value-driven implementation process.
• Develop strong, trusted relationships with key stakeholders at all levels, understanding their strategic goals and aligning DexoryView’s capabilities accordingly.
• Deliver customer training and workshops onsite and virtually, ensuring teams are confident using the platform and fully understand its benefits.
• Create and manage Success Plans for customers, mapping business goals to platform usage, with clear KPIs and milestones.
• Monitor account health through usage data, feedback, and engagement signals to proactively address risks and drive retention.
• Own customer renewals and upsell opportunities, identifying ways to expand usage and advocate for new features that meet evolving needs.
• Collaborate with Sales, Product, and Engineering teams to ensure the customer voice is represented and customer outcomes are delivered.
• Gather and report customer feedback, using insights to shape ongoing product development and customer enablement strategies.

Customer Success Manager – US, Mid West, West Coast

• The Senior Customer Success Manager is the CEO of your book of business.
• A high performer who is SaaS revenue focused, responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts.
• Act as the primary contact and trusted advisor for your customers and provide an interface between the Customer/System Integration (SI) partner(s), and internal Duck Creek teams.
• Manage 4+ medium/large OnDemand or OnPrem accounts.
• Develop and foster a trusted relationship with the Customer and SI partners.
• Meet with Customer leadership teams to understand their business goals and strategic priorities, including the preparation of customer success plans with an eye toward future sales opportunities and product expansion at time of renewal.
• Stay up to date with the latest features and updates of Duck Creek’s suite of products and services, conduct review sessions, and identify opportunities for upselling and cross-selling, including active management of NRR and GRR.
• Track renewals through their lifecycle, highlighting potential risks, and building strategic account plans to ensure success.
• Facilitate weekly, monthly, and quarterly customer governance meetings, including preparation of reports, governance decks and working with all parties to schedule customer sessions.
• Mentors junior Customer Success Managers.
• Gather customer feedback by playing an active role in the NPS customer survey activities by encouraging customer feedback, assessing results, and developing measurable closed loop action plans.

Senior Customer Success Manager

• Build Trusted Client Relationships: Develop and maintain productive, professional relationships with executive and operational stakeholders across strategic client accounts.
• Establish credibility through a deep understanding of client business priorities, organizational structure, and success metrics.
• Serve as a trusted advisor, providing strategic recommendations and thought leadership that support client objectives.
• Build strong 1:1 partnerships with health plan leaders and key decision-makers to strengthen long-term client relationships.
• Own Client Performance & Outcomes: Monitor and analyze performance across utilization, engagement, clinical and quality outcomes, satisfaction, and other key business metrics.
• Track client health, identifying risks and opportunities early, and proactively driving plans to address them.
• Partner with internal teams to ensure delivery against client expectations, commitments, and value-based care arrangements.
• Translate complex performance data into clear, compelling stories that demonstrate value and ROI.
• Lead quarterly business reviews and strategic planning discussions, internally and externally.
• Drive Retention & Support Growth: Develop strategic account plans that align client goals with Vori's long-term partnership strategy.
• Surface client needs, market dynamics, and payer insights internally to inform commercial strategy and product direction.
• Help clients stay informed about new capabilities, offerings, and opportunities to expand impact.
• Partner closely with Sales to identify and execute against expansion opportunities, and drive broader account growth strategy.
• Develop and lead proactive renewal strategy and execution timeline, with support from Client Success leadership.
• Deliver a Seamless Client Experience: Coordinate internally across Sales, Clinical, Operations, Product, Marketing, and Implementation to ensure a high-quality, consistent experience.
• Serve as Client Success lead on cross-functional initiatives that improve client performance, experience, and overall partnership success.
• Support development and execution of member engagement strategies in partnership with Marketing.
• Manage strategic client communications, performance reporting, issue resolution, and action planning with strong follow-through.
• Contribute to improving Client Success processes, tools, reporting, and best practices.
• Help Shape the Future of Client Success: Identify trends, market insights, and opportunities across the portfolio and communicate findings to leadership.
• Serve as a subject matter expert on health plans, payer strategy, and client success best practices.
• Contribute to the evolution of Vori's Client Success strategy, operating model, and client experience.
• Provide guidance and mentorship to junior members of the client success team, helping to cultivate a high performing team at all levels of the Client Success organization.

Director, Client Success

• Own the full customer lifecycle for a focused portfolio of global, strategic accounts
• Embed as a trusted advisor across decentralized buying centers
• Act as the “quarterback” for a global virtual account team
• Design and scale AI-powered customer programs
• Drive adoption and consumption growth
• Own expansion and upsell motions directly on retention-focused accounts
• Lead strategic success planning, QBRs, and EBRs
• Guide high-stakes consolidation and “build vs. buy” evaluations
• Navigate complex commercial and governance realities
• Build compelling demonstrations, executive presentations, and business value documents
• Serve as the vital link between customers and Branch

Strategic Customer Success Manager – MarTech / AdTech

• Serve as the primary point of contact for assigned clients, ensuring strong and lasting relationships through proactive customer engagement techniques such as regular check-ins, tailored communication plans, and the use of CRM tools to track and enhance interactions.
• Address client inquiries and concerns promptly to maintain satisfaction and build trust.
• Assist in creating and managing detailed project plans and timelines under the guidance of the Customer Success Manager.
• Lead on-site launch events and facilitate virtual and in-person resident engagement activities.
• Collect and report client feedback using Voice of Customer (VoC) methodologies such as surveys, interviews, and data analytics to identify areas for service enhancement and inform strategic decisions.
• Work closely with the Customer Success Manager to prepare materials for client account reviews and strategy discussions.

Customer Success Coordinator

• Serve as key support contact for providers, responding to inquiries and resolving issues in a timely and professional manner.
• Build and maintain positive relationships with Marketplace providers to promote engagement and satisfaction.
• Actively manage procedure additions and deletions, and create new bundles as needed.
• Manage customer requests and follow established processes for issue resolution.
• Monitor customer activity and proactively identify opportunities to improve the customer experience, including mitigating partner attrition.
• Provide guidance on Marketplace tools, features, and best practices.

Customer Success Associate

• Serve as the primary operational partner and strategist for the Customer Success and Solutions (CS) organization
• Take ownership of key initiatives from analysis, scoping, execution, optimization, monitoring, and beyond
• Collaborate with CS leadership and frontline managers to build trust in operational processes
• Build dashboards on key CS metrics (customer health, churn, expansions)
• Own CS operational initiatives end-to-end, turning strategy into executable plans
• Act as the primary liaison between CS and Business Systems, translating technical requirements into practical solutions

Customer Success Operations Lead

• Serve as the face and voice of Highspot to customers in your portfolio and as “the buck stops with you” owner of those customer relationships internally at Highspot
• Deeply understand your customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement
• Manage relationships with solution owners (Enablement, Marketing, Ops, etc.) to drive product usage and engagement
• Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals; in the event of key customer stakeholder turnover, you seek and build replacement relationships
• Collaborate with customers to develop a mutual value plan
• Analyze your portfolio, identify risks and opportunities, and prioritize for impact
• Collaborate with your Account Management partners in the event of renewal risk; project manage the plan to “get to green churn risk”
• You will be responsible for identifying expansion opportunities, which you will pass on to the Account Management team
• Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize customer implementations and resolve technical challenges
• Help customers realize the full value of the Highspot platform; the CSM should allow the Solution Owner and ATL to believe their company has achieved ROI from Highspot that they can quantify and explain
• Drive product adoption and ongoing usage of Highspot with a focus on making Highspot an essential platform for the customer while promoting customer satisfaction and advocacy
• Identify opportunities to sell add-on services in support of achieving customer goals
• Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams

• Drive Customer Value & Growth
• Ensure every customer experiences consistent, high-quality engagement throughout their lifecycle.
• Partner with Sales, Renewals, and Services leadership to drive adoption, retention, and expansion across the customer base.
• Model and coach a cohesive account team approach — ensuring CSMs, TAMs, Account Executives, and Renewal Managers operate as a unified team aligned on customer outcomes.
• Provide executive sponsorship for strategic accounts and serve as a trusted advisor to C-level customer stakeholders.
• Cultivate Deep Product Expertise
• Uphold one of the hallmarks of Highspot’s Customer Success team by developing and maintaining deep knowledge of our platform and its integrations within customer environments.
• Ensure the CSM organization is equipped to provide best practices, training, and guidance that maximize customer value and adoption.
• Champion product expertise as a differentiator, reinforcing credibility and trust with customers at every level.
• Foster a High-Performance Culture
• Lead with a people-first mindset — genuinely investing in the development, wellbeing, and career growth of every member of your team.
• Hire, coach, and develop top talent at every level of the CSM org, leading with high emotional intelligence and self-awareness.
• Set and uphold high performance and engagement standards, balancing accountability with empathy.
• Cultivate a culture that embodies Highspot’s guiding principles, especially “Enjoy the Ride.”
• Drive Commercial Impact & Retention
• Lead a team in owning and exceeding a dedicated customer retention target for your assigned strategic portfolio.
• Drive adoption of MEDDPICC sales methodology.
• Ensure your CSMs run proactive renewal validation — confirming stakeholder alignment, surfacing risk, and documenting customer value — in close partnership with their Renewal Managers.
• Maintain forecasting accuracy for renewals and expansion, providing reliable, data-driven insights to leadership.
• Drive your CSMs to surface and qualify expansion opportunities in partnership with Account Executives who own the commercial relationship, stepping in to support key deals as needed.
• Collaborate Cross-Functionally
• Partner with Product leadership to channel customer insights into product strategy and innovation.
• Work with Marketing and Sales to align on customer advocacy, referenceability, and expansion opportunities.
• Collaborate with Operations and Analytics to ensure data-driven decision-making across the CSM function.
• Lead & Scale the Organization
• Build and inspire a segment-focused Customer Success team that sets the standard for excellence across Enterprise and Strategic accounts.
• Implement scalable processes, tools, and metrics that drive efficiency, consistency, and predictable outcomes.
• Develop the leadership bench within the CSM org, ensuring succession planning and long-term organizational strength.

Director, Customer Success Management

• Serve as a key member of the school leadership team, focused on advancing student recruitment, family engagement, scholarship accessibility, and enrollment sustainability.
• Partner closely with school leaders to support strategic growth initiatives, strengthen family relationships, and ensure students and families receive personalized guidance throughout the enrollment and retention journey.
• Provide leadership and oversight of Opportunity Scholarship (OS), ESA+, and other tuition assistance programs while serving as a primary resource for families navigating enrollment, funding, and school engagement processes.
• Develop and implement targeted outreach campaigns, re-registration initiatives, and student retention strategies designed to support enrollment growth and long-term student success.
• Cultivate a strong sense of community, serve as a trusted liaison between families and school leadership, and contribute to strategic planning efforts that enhance the overall student and family experience.

School Engagement – Student Success Manager

• Aid company growth by nourishing, building, and growing relationships across a portfolio of clients
• Establish clear goals, milestones and metrics that you and the Customer will be working towards; periodically re-assessing and reviewing these with the Customer
• Understand and align with your clients business goals, most importantly using the Energage platform to help them in achieving those goals
• Work collaboratively with a variety of other departments, such as Onboarding and Support, Consulting Solutions, Partnerships, and Contracts to ensure ongoing customer satisfaction and retention
• Contribute to revenue generation through renewals and account expansion by identifying upselling opportunities for consulting services and cross-selling new products
• Completing regular checkpoints via phone and email, sending relevant marketing content, etc.

• Support the onboarding process for new clients, including setting up initial configurations, training, best practices, and ensuring a smooth transition to ongoing support for their specific needs.
• Serve as the primary point of contact for assigned clients, addressing their day-to-day needs, resolving issues, and acting as an advocate for their success.
• Anticipate evolving client needs based on market dynamics and knowledge of Edge and Edge-adjacent solutions and of the health plan space, and proactively recommend high-impact initiatives.
• Develop and maintain strong relationships with clients to ensure high satisfaction, retention, and renewals.
• Monitor account health using performance, engagement, and financial indicators to proactively mitigate risk and surface opportunities for improvement.
• Utilize analytics tools to generate insights and reports that demonstrate the value of our solutions and drive strategic discussions with clients.
• Serve as the voice of the client internally - collect and relay client feedback to Product, Solutioning, and Engineering teams to drive continuous improvement and innovation.
• Conduct training sessions, webinars, and workshops to ensure clients and their identified partners (health plans, benefits staff, etc.) are fully educated on the features and benefits of our solutions.
• Convey client strategic priorities internally and mobilize cross-functional teams to deliver against plans to achieve client goals, drive adoption, and maximize the value derived from our solutions.
• Address and resolve any issues or challenges clients may face in a timely and effective manner.
• Partner closely with Sales, Product, Marketing, Client Operations, and Insights teams to ensure seamless execution, consistent messaging, and alignment with client strategy and solution value.
• All other duties as assigned.

Client Success Manager

• Build strong relationships within partnered clinics, supporting physicians, clinical staff, and helping patients enroll in and navigate our services.
• Own your enrollment goals—track key metrics, identify opportunities, and drive program growth without waiting to be told where to look.
• Educate patients and clinic teams on the benefits of RPM and CCM, helping them understand how these services improve long-term health outcomes.
• Collaborate with care teams to implement effective, patient-first processes.
• Ensure smooth patient onboarding, support ongoing engagement, and drive retention over time.
• Maintain compliance with company policies and applicable regulations.
• Perform other duties as assigned.

Customer Success Liaison

• Build Trusted Client Relationships
• Develop and maintain productive, professional relationships with key client stakeholders
• Build credibility by understanding each client’s business priorities, population, and success metrics
• Act as a trusted advisor, bringing forward ideas, insights, and recommendations—not just updates
• Monitor and analyze performance across utilization, engagement, outcomes, and satisfaction
• Track client health, identifying risks and opportunities early, and proactively driving plans to address them
• Partner with internal teams to ensure delivery against client expectations and commitments
• Turn data into clear, compelling stories that demonstrate value and ROI
• Develop strategic account plans that align client goals with Vori’s long-term partnership strategy
• Surface client needs and market insights internally to inform commercial strategy and product direction
• Help clients stay informed about new capabilities, offerings, and opportunities to expand impact
• Identify and develop expansion opportunities by partnering with Sales
• Lead renewal strategies and timelines while partnering with Client Success leadership to execute
• Coordinate internally across Sales, Clinical, Operations, Product, Marketing and Implementation to ensure a high-quality, consistent experience
• Support development and execution of member engagement strategies in partnership with Marketing
• Manage day-to-day needs including reporting, communications, and issue resolution with strong follow-through
• Contribute to improving Client Success processes, tools, and best practices

Customer Success Manager jobs in Tennessee

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Associate Customer Success Management

Client Experience Specialist

Senior Sales Manager – Customer Success

New Business Sales – Automotive CRM

Customer Success Manager

Customer Success Manager – US, Mid West, West Coast

Senior Customer Success Manager

Director, Client Success

Strategic Customer Success Manager – MarTech / AdTech

Customer Success Coordinator

Customer Success Associate

Customer Success Operations Lead

Senior Customer Success Manager

Director, Customer Success Management

School Engagement – Student Success Manager

Customer Success Manager

Client Success Manager

Customer Success Liaison

Customer Success Liaison

Client Success Manager