Client Success Manager

Vori Health

Client Success Manager at Vori Health responsible for client satisfaction and retention. Managing a portfolio of clients and improving outcomes through strategic partnerships and operational excellence.

Posted 6/19/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $119,000 per yearWebsite

About the role

Key responsibilities & impact

Build Trusted Client Relationships
Develop and maintain productive, professional relationships with key client stakeholders
Build credibility by understanding each client’s business priorities, population, and success metrics
Act as a trusted advisor, bringing forward ideas, insights, and recommendations—not just updates
Monitor and analyze performance across utilization, engagement, outcomes, and satisfaction
Track client health, identifying risks and opportunities early, and proactively driving plans to address them
Partner with internal teams to ensure delivery against client expectations and commitments
Turn data into clear, compelling stories that demonstrate value and ROI
Develop strategic account plans that align client goals with Vori’s long-term partnership strategy
Surface client needs and market insights internally to inform commercial strategy and product direction
Help clients stay informed about new capabilities, offerings, and opportunities to expand impact
Identify and develop expansion opportunities by partnering with Sales
Lead renewal strategies and timelines while partnering with Client Success leadership to execute
Coordinate internally across Sales, Clinical, Operations, Product, Marketing and Implementation to ensure a high-quality, consistent experience
Support development and execution of member engagement strategies in partnership with Marketing
Manage day-to-day needs including reporting, communications, and issue resolution with strong follow-through
Contribute to improving Client Success processes, tools, and best practices

Requirements

What you’ll need

5+ years of experience in client success, account management, or healthcare/benefits-related roles; experience in digital health is a plus
Experience managing employer and health plan accounts
Deep knowledge of healthcare and employee benefits functions and the processes used within them
Demonstrated ability to manage and grow client relationships with a focus on retention and satisfaction
Strong communication and presentation skills, including the ability to engage executive stakeholders
Ability to build and maintain relationships with multiple stakeholders (HR, Benefits, Finance, Product, etc.) and navigate client environments effectively
Ability to translate data into meaningful insights and recommendations
Experience working cross-functionally in a fast-paced, evolving environment
Work authorization/security clearance requirements: Authorized or able to provide required documents to work in United States or Canada.

Benefits

Comp & perks

Competitive Salary & Equity: We offer competitive pay based on experience and the value you bring to the team.
Equity Options: As part of our commitment to long-term success, we offer equity options, giving you the opportunity to share in the growth of the company.
Health & Wellness: Our health benefits include medical, dental, and vision coverage to keep you and your family healthy. We also offer wellness programs and mental health resources to help you thrive both personally and professionally.
Retirement Plans: We provide a 401(k) plan and Roth options to help you plan for the future and enjoy peace of mind.
Paid Time Off (PTO): Enjoy generous paid time off, including vacation days, holidays, and sick leave, to recharge and maintain a healthy work-life balance.
Fully Remote Work: Work from your home or private office location! We offer a flexible, fully remote work environment that allows you to manage your workspace in a way that best suits your lifestyle.
Professional Development: We encourage continuous learning and growth with access to training, workshops, and Professional Development stipend for further education.
Parental Leave: We offer paid parental leave to support team members through important life moments, whether you're welcoming a child or expanding your family.
Employee Assistance Program (EAP): Access confidential counseling and support for personal or work-related challenges to maintain your well-being along with additional employee assistance programs.

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Applicant Tracking System Keywords

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Hard Skills & Tools

client successaccount managementhealthcareemployee benefitsdigital healthdata analysisreportingcommunicationpresentation

Soft Skills

relationship buildingstakeholder engagementstrategic planningproblem solvingcross-functional collaborationadaptabilityinsight generationproactive planningfollow-through