Vori Health

Customer Success Manager

• Build Trusted Client Relationships: Develop and maintain productive, professional relationships with executive and operational stakeholders across strategic client accounts.
• Establish credibility through a deep understanding of client business priorities, organizational structure, and success metrics.
• Serve as a trusted advisor, providing strategic recommendations and thought leadership that support client objectives.
• Build strong 1:1 partnerships with health plan leaders and key decision-makers to strengthen long-term client relationships.
• Own Client Performance & Outcomes: Monitor and analyze performance across utilization, engagement, clinical and quality outcomes, satisfaction, and other key business metrics.
• Track client health, identifying risks and opportunities early, and proactively driving plans to address them.
• Partner with internal teams to ensure delivery against client expectations, commitments, and value-based care arrangements.
• Translate complex performance data into clear, compelling stories that demonstrate value and ROI.
• Lead quarterly business reviews and strategic planning discussions, internally and externally.
• Drive Retention & Support Growth: Develop strategic account plans that align client goals with Vori's long-term partnership strategy.
• Surface client needs, market dynamics, and payer insights internally to inform commercial strategy and product direction.
• Help clients stay informed about new capabilities, offerings, and opportunities to expand impact.
• Partner closely with Sales to identify and execute against expansion opportunities, and drive broader account growth strategy.
• Develop and lead proactive renewal strategy and execution timeline, with support from Client Success leadership.
• Deliver a Seamless Client Experience: Coordinate internally across Sales, Clinical, Operations, Product, Marketing, and Implementation to ensure a high-quality, consistent experience.
• Serve as Client Success lead on cross-functional initiatives that improve client performance, experience, and overall partnership success.
• Support development and execution of member engagement strategies in partnership with Marketing.
• Manage strategic client communications, performance reporting, issue resolution, and action planning with strong follow-through.
• Contribute to improving Client Success processes, tools, reporting, and best practices.
• Help Shape the Future of Client Success: Identify trends, market insights, and opportunities across the portfolio and communicate findings to leadership.
• Serve as a subject matter expert on health plans, payer strategy, and client success best practices.
• Contribute to the evolution of Vori's Client Success strategy, operating model, and client experience.
• Provide guidance and mentorship to junior members of the client success team, helping to cultivate a high performing team at all levels of the Client Success organization.

Director, Client Success

Therapist

• Provide physical therapy services by administering treatment protocols under the supervision of a physical therapist to support patients in their care journey
• Monitor patients' response to their plan of care and directly report any changes to the PT immediately
• Understand patient health by reviewing patient charts and studying therapy notes and histories.
• Support patients in their virtual physical therapy program by instructing, encouraging, and assisting patients with their plan of care.
• Increase effectiveness of Vori physical therapists by identifying patient care issues.
• Document patient care services by charting in patient records.
• Document other clinical related activities as directed by your supervisor and Vori Health.
• Maintain legal and accreditation compliance by adhering to policy positions concerning federal, state, and local regulations and JACHO standards.
• Obtain and maintain multiple state licenses as directed by Vori Health (expenses related to licensure are paid by Vori Health).
• Continue to update your knowledge of physical therapy through educational opportunities, reading periodicals, and professional contacts.
• Enhance the patient experience at Vori Health through patient-centered virtual interactions.
• Promote the Vori Health reputation by commitment to high quality standards for physical therapy and exploring opportunities to add value to job accomplishments.
• Communicate and assist other Vori care team members as needed to provide care and create an orderly and effective treatment of rehabilitation and physical therapy.
• Meet company and quality standards as defined by Vori Health.

Physical Therapist Assistant

• Practicing at the top of your license by ensuring your patients are screened appropriately for concerning symptoms or findings and you are able to refer patients to other Vori healthcare professionals as appropriate
• Perform initial and ongoing digital physical therapy evaluations according to APTA standards of practice as well as state standards
• Demonstrate excellent and clear clinical decision making with patients across the musculoskeletal care spectrum utilizing a biopsychosocial model
• Develop a Plan of Treatment, implement this plan, and effectively manage this plan for each patient safely and efficiently, including short- and long-term goals, collaboration goals of other Vori team members, and required patient and caregiver involvement
• Adjust the Plan of Treatment on a consistent schedule according to patient progress
• Documenting patient progress according to approved medical documentation and facility documentation procedures
• Maintain professional and technical knowledge through attending educational workshops, reviewing professional publications, etc.
• Communicate and assist other Vori care team members as needed to provide care and create an orderly and effective treatment of rehabilitation and physical therapy
• Meet company and quality standards as defined by Vori Health
• Responsible for overseeing and supervising the work of Physical Therapist Assistants (PTAs), ensuring they deliver safe and effective patient care by communicating and collaborating, developing treatment plans, co-signing PTA notes, monitoring progress, providing guidance, and ensuring compliance with clinical standards within a physical therapy practice.
• Perform other projects and duties as assigned.

Physical Therapist

Telehealth Nurse

• Contribute to Vori’s mission to empower humanity to lead a healthier life.
• Work closely with a diverse team of care providers including physicians, physical therapists, health coaches, registered dietitians while assisting in the patient’s care pathway through triage, diagnosis and treatment via multiple lines of communication including video, texting, and digital platform.
• Care includes proactively providing both medical and wellness education, diagnosing and treating patients via our online platform, including recommending suitable treatment plans and considering cost-effective treatment modalities, and assisting in care coordination and patient in-person visit planning for both urgent and non-urgent patient visits.
• Providing an exceptional patient experience in telehealth interactions, including the highest evidence based, quality care recommended and patient-forward communication and messaging with which care is delivered.
• Assessing quality of care delivered through giving and receiving regular feedback on individual member cases and Vori performance metrics
• Promote positive team dynamics by regularly attending and contributing to group meetings and projects
• Maintain professional and technical knowledge through attending educational workshops, reviewing professional publications, etc.
• Meet company and quality standards as defined by Vori Health
• Obtain and maintain professional licensure in multiple states as directed by Vori Health leadership
• Perform other projects and duties as assigned.

Telehealth Nurse Practitioner

Sales

• Build and execute a sales plan to develop and grow health plan ASO channel partnerships.
• Develop and maintain a robust regional pipeline through new business development, new logo acquisition, and strategic expansion across payer and payer-adjacent channels, with pipeline coverage sufficient to support annual bookings targets.
• Identify, prioritize, and pursue high-value health plan prospects through proactive market development and direct outreach.
• Lead all stages of the ASO channel partnerships lifecycle — from prospecting and discovery through contract negotiation, pipeline growth and sales productivity.
• Own health plan ASO partnership productivity, including annual bookings attainment, qualified pipeline growth, new logo progression, expansion revenue opportunities, and deal-stage conversion discipline.
• Cultivate, deepen, and expand C-suite and VP-level relationships with health plan commercial leaders, product/solution leaders, medical directors, and network contracting officers, and to support new logo growth and partnership expansions.
• Serve as a strategic partner to health plan decision-makers, positioning Vori Health as a differentiated MSK solution within commercial payer channels.
• Support in engaging with consultants and brokers to drive awareness, preference, and co-selling opportunities across payer and ASO channels.
• Use a consultative, value-based selling approach to translate Vori Health's clinical model, outcomes data, utilization impact, and total cost-of-care savings into compelling ROI narratives tailored to payer ASO sales and account management teams.
• Partner with payer teams to develop effective sales materials, data-driven proposals, claims-based ROI analyses, and population health assessments.
• Guide payer stakeholders through needs discovery, business-case development, value validation, and consensus building across clinical, financial, network, and commercial buying groups.
• Coordinate with Vori Health Employer Sales, Implementation, Clinical Operations, and Client Success to ensure payer opportunities are aligned across channels and transition smoothly from close to launch and ongoing partner success.
• Provide market intelligence back to Product, Marketing, and Leadership to inform positioning, competitive differentiation, and solution roadmap priorities.
• Maintain accurate pipeline and activity data in CRM (Salesforce), providing monthly forecasts, deal status updates, pipeline coverage reporting, and progress against bookings and new logo targets to sales leadership.
• Track regional competitive dynamics and report on win/loss trends, pricing sensitivity, and objection patterns.

RVP Health Plan ASO Sales

• Build Trusted Client Relationships
• Develop and maintain productive, professional relationships with key client stakeholders
• Build credibility by understanding each client’s business priorities, population, and success metrics
• Act as a trusted advisor, bringing forward ideas, insights, and recommendations—not just updates
• Monitor and analyze performance across utilization, engagement, outcomes, and satisfaction
• Track client health, identifying risks and opportunities early, and proactively driving plans to address them
• Partner with internal teams to ensure delivery against client expectations and commitments
• Turn data into clear, compelling stories that demonstrate value and ROI
• Develop strategic account plans that align client goals with Vori’s long-term partnership strategy
• Surface client needs and market insights internally to inform commercial strategy and product direction
• Help clients stay informed about new capabilities, offerings, and opportunities to expand impact
• Identify and develop expansion opportunities by partnering with Sales
• Lead renewal strategies and timelines while partnering with Client Success leadership to execute
• Coordinate internally across Sales, Clinical, Operations, Product, Marketing and Implementation to ensure a high-quality, consistent experience
• Support development and execution of member engagement strategies in partnership with Marketing
• Manage day-to-day needs including reporting, communications, and issue resolution with strong follow-through
• Contribute to improving Client Success processes, tools, and best practices

Client Success Manager

Accounting Manager

• Develop, implement, and monitor financial controls framework
• Liaise with different teams across the business, to design robust financial processes
• Manage the relationship with external auditors and other professional service providers
• Financial reporting: Responsible for month end close, monthly reporting package, year-end, and audit
• Revenue accounting: Review new contracts and develop/manage framework for revenue recognition (ASC 606); stay current with nuances of accounting for unique revenue models
• Treasury Management: Administer bank accounts, credit facilities, FX management, review and approve banking transactions/payments
• Tax: Work with external vendors to oversee company tax compliance and transfer pricing policies
• Identify and recommend systems optimization opportunities and process improvements; implement approved changes
• Provide insightful analysis and narratives to support planning and decision making
• Preparation and review of reporting – including compilation, research, and analysis
• Assist in compiling documents and managing data room for fundraising
• Manage projects for the Finance team requiring research, data compilation, and analysis to support planning and decision making
• Monitor, analyze, and report on Key Performance Indicators (KPIs)
• Recruit, interview, hire, and train new team members as needed
• Team Leadership: Lead, manage and hold accountable the accounting team
• Oversees the daily workflow of direct reports
• Provides constructive and timely performance feedback and evaluations
• Perform other projects and duties as assigned