Customer Success Coordinator

Smartaira

Customer Success Coordinator supporting client engagement and project management at Smartaira. Ensuring smooth operational workflows and managing client interactions for exceptional experiences.

Posted 7/7/2026full-timeRemote • Alabama, Florida, Louisiana, Mississippi, North Carolina, South Carolina, Tennessee, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned clients, ensuring strong and lasting relationships through proactive customer engagement techniques such as regular check-ins, tailored communication plans, and the use of CRM tools to track and enhance interactions.
Address client inquiries and concerns promptly to maintain satisfaction and build trust.
Assist in creating and managing detailed project plans and timelines under the guidance of the Customer Success Manager.
Lead on-site launch events and facilitate virtual and in-person resident engagement activities.
Collect and report client feedback using Voice of Customer (VoC) methodologies such as surveys, interviews, and data analytics to identify areas for service enhancement and inform strategic decisions.
Work closely with the Customer Success Manager to prepare materials for client account reviews and strategy discussions.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Communications, or a related field (preferred).
Minimum of 3 years of experience in a client-facing role, preferably in customer success or project management.
Familiarity with customer engagement ticketing systems, such as FreshDesk, is preferred.
Experience in property management or telecommunications is a plus.

Benefits

Comp & perks

401K
PTO & Holidays
Medical, Dental, Vision, Medical FSA

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project PlanningData AnalyticsCustomer EngagementClient Feedback CollectionTimeline Management

Soft Skills

Proactive CommunicationProblem SolvingTrust Building