Smartaira

Field Engineer

• Travel to the customer's home to Install/Upgrade/Service supported products.
• Troubleshoot and test supported products to identify problems.
• Explain procedures/costs and schedule follow up calls if needed.
• Diagnose and repair supported products using schematics along with either test equipment or electronic meters.
• Provide customers with education solutions.
• Instruct customers on the operation and maintenance of their products.
• Provide customers with information on the wide variety of CSS products and upgrades.
• Accurately record product, client, and entitlement data for the work order.
• Complete administrative duties including ordering parts, scheduling and communicating with dispatch, electronically sending repair records to the service center.
• Maintain company-owned vehicle, laptop, cell phone, test equipment, parts and tools.
• Install, repair, and maintain fiber optic cabling, including underground, and building-entrance infrastructure.
• Perform mechanical or fusion splicing of single-mode (SM) or multi-mode (MM) fiber cables within enclosures.
• Use specialized equipment—including OTDR (Optical Time-Domain Reflectometer), power meters, and light sources—to test signal strength, verify continuity, and diagnose issues.

Field Service Technician III

Business Development Rep

• Develops market potential by leveraging existing accounts, create new leads and developing relationships with existing customers to generate more business opportunities.
• Negotiates agreements with clients to subscribe to the company’s services.
• Informs the customer on the latest broadband service offerings from the company.
• Educates the customer about the latest broadband technology advances in the market relative to the company’s service.
• Provides potential customers with a clear comparison of the company’s broadband service features and benefits versus the competition.
• Qualifies new business opportunities and prepares a profitability case to senior management for every agreement to ensure that the company makes a profit on submitted proposals.
• Promotes the company at industry conferences, trade shows and industry associations when requested.
• Manages an account portfolio to maximize new property opportunities.
• Maintain and grow ongoing relationships with owners, property management companies and developers.
• Other directives as required.

Business Development Executive

Mechanical Engineer

• Create data network designs for Ethernet, Fiber, and Wi-Fi networks.
• Designs and develops MDU network infrastructure designs.
• Determine network improvements and upgrades.
• Design, configuration, documentation and administration of system protocols and standards.
• Creates flowcharts and other documentation to identify requirements for systems and to propose possible solutions.
• Applies computer science, engineering, and mathematical analysis to the systems development process.
• Coordinates with hardware engineers and other staff to forecast whether the design will be feasible under cost and time constraints.
• Create bill of materials, scopes of work, and technical product presentations for proposals.
• Collaborate with Project Coordinators, Construction Managers, Operations, and Business Development to create processes and hand off expectations for the team.
• Provide technical information for Network Designs and DirecTV designs to the Construction, Operations and Engineering departments.
• Participate in team meetings with the Operations, Construction, and Engineering departments to ensure network projects are installed and documented as designed.
• Manage network elements (DWDM, GPON, Ethernet, and Transport) from design phase through network acceptance by working with the Project Coordinators, Operations, and Construction department to meet project deadlines.
• Other directives as required.

Field Service Technician III

Business Development Executive

Infrastructure Design Engineer