Client Success Manager

Quantum Health

Client Success Manager at Quantum Health responsible for client satisfaction and onboarding. Managing relationships and driving value through performance monitoring and client engagement.

Posted 6/22/2026full-timeNashville • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support the onboarding process for new clients, including setting up initial configurations, training, best practices, and ensuring a smooth transition to ongoing support for their specific needs.
Serve as the primary point of contact for assigned clients, addressing their day-to-day needs, resolving issues, and acting as an advocate for their success.
Anticipate evolving client needs based on market dynamics and knowledge of Edge and Edge-adjacent solutions and of the health plan space, and proactively recommend high-impact initiatives.
Develop and maintain strong relationships with clients to ensure high satisfaction, retention, and renewals.
Monitor account health using performance, engagement, and financial indicators to proactively mitigate risk and surface opportunities for improvement.
Utilize analytics tools to generate insights and reports that demonstrate the value of our solutions and drive strategic discussions with clients.
Serve as the voice of the client internally - collect and relay client feedback to Product, Solutioning, and Engineering teams to drive continuous improvement and innovation.
Conduct training sessions, webinars, and workshops to ensure clients and their identified partners (health plans, benefits staff, etc.) are fully educated on the features and benefits of our solutions.
Convey client strategic priorities internally and mobilize cross-functional teams to deliver against plans to achieve client goals, drive adoption, and maximize the value derived from our solutions.
Address and resolve any issues or challenges clients may face in a timely and effective manner.
Partner closely with Sales, Product, Marketing, Client Operations, and Insights teams to ensure seamless execution, consistent messaging, and alignment with client strategy and solution value.
All other duties as assigned.

Requirements

What you’ll need

Minimum of a bachelor’s degree in healthcare or business administration or equivalent field
5-8+ years of experience in client/account management in the healthcare field
Proven track record of managing client relationships and delivering high levels of customer satisfaction
Deep understanding of the healthcare industry and its challenges, with an emphasis on health plans
Excellent communication, presentation, project management, and interpersonal skills to drive value for our clients and foster long-term relationships
Comfort with generating and explaining financial analyses and savings
Analytical mindset with the ability to interpret data and generate actionable insights
Ability to work independently and collaboratively in a fast-paced environment
Proficiency in CRM software and client success tools
Travel required as needed, based on client demands and business cycles

Benefits

Comp & perks

Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
401(k) plan with up to 4% employer match and full vesting on day one.
Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client/account managementfinancial analysisdata interpretationanalyticsproject management

Soft Skills

communicationpresentationinterpersonalrelationship managementproblem-solving

Certifications

bachelor’s degree in healthcarebachelor’s degree in business administration