Quantum Health

Medical Director

• Serves as a key clinical resource for staff
• Establishes criteria and protocols for standard medical treatment inquiries and renders determinations on requests for healthcare services and/or treatment
• Conducts daily review of individual cases and has necessary case level conversations as requested
• Provides clear and concise documented medical review determinations and support on requested reviews within the established time frames
• Provides clinical and nurse consultations
• Identifies opportunities to implement best practices approaches and introduce innovations to provide improved outcomes
• Performs utilization review and case management support on complex members
• Provides support over the phone, through messaging and video to support chronic disease management
• Offers peer-to-peer discussions regarding determinations as necessary
• Serves as a medical liaison to physicians, hospitals and insurance carriers
• Provides determination on appeals for cases where they did not make the initial determination
• Utilizes data resources and tools that helps our team provide personalized care to our clients
• Evaluates and interprets data. Identifies areas for improvement with a focus on interventions to improve client outcomes
• All other duties as assigned

Medical Director, Oncology

Solutions Engineer

• Operate as a strategic extension of the Vice President of Sales, with shared accountability for territory execution and opportunity success
• Maintain continuity across deals by anticipating next steps, risks, and gaps as opportunities progress
• Translate VP-defined sales strategy into structured execution across discovery, demos, proposals, and finalist meetings
• Prepare and maintain executive-level meeting prep documents, agendas, summaries, and follow-ups for all key sales engagements
• Support complex sales cycles involving multiple internal and external stakeholders while ensuring alignment and readiness at each stage
• Develop and maintain deep expertise across the full Quantum Health solution portfolio
• Align prospect needs and operating models to the appropriate solution configuration
• Accurately position what Quantum Health manages versus what remains client-owned or carrier/partner-owned across each solution model
• Lead or co-lead live, scenario-based sales demonstrations tailored to the prospect and buying audience
• Customize demos by industry, persona, and use case to reinforce solution value and outcomes
• Support maintaining accurate and timely opportunity, contact, and activity data in Salesforce
• Conduct research on employer organizations and market dynamics; synthesize insights for Sales leadership

Sales Solutions Architect

Sales

• Drive regional revenue and membership growth by executing a comprehensive territory strategy
• Consultatively identify client and prospect challenges and develop compelling, customized value propositions for HR and Finance buyers
• Position Quantum Health effectively against competitors by demonstrating deep knowledge of the value proposition, market dynamics, and emerging industry trends.
• Ensure accurate opportunity management, forecasting, and pipeline hygiene within Salesforce to support predictable performance.
• Build and maintain strong relationships with regional benefits consultants, brokers, and other strategic partners.
• Collaborate with external partners such as claims administrators and point solutions to advance opportunities.
• Partner with consultants to align and manage RFP and sales processes with prospective clients.

Regional VP, Sales

Manager

• Identify members for specific case management and/or chronic condition management activities using established screening criteria.
• Apply nursing processes to actively manage members and achieve integrated health services through coordinated service efforts.
• Provide education and guidance to members and providers to successfully navigate healthcare complexities.
• Maintain high quality of care by adhering to therapeutic standards, measuring health outcomes against member care goals and standards, making/recommending necessary care adjustments, and following hospital and nursing division’s philosophies and standards of care set by state board of nursing, state nurse practice act and other governing agency regulations.
• Document all activities specific to members, caregivers, providers, facilities and clients in appropriate databases.
• Maintain collaborative relationships amongst health care teams through effective communication, responsiveness, building rapport and collaborative problem solving.
• Assist members and clients with wellness activities, enhanced benefits and behavioral incentives. All other duties as assigned.

RN, Registered Nurse – Case Manager

Account Manager

• Build and maintain recurring interactions with consultants, brokers, and office influencers
• Conduct education sessions, product updates, and events
• Maintain high-frequency market presence across assigned territory
• Surface emerging opportunities, buying signals, and account-level context for Sales VP/BD teams
• Ensure consultants are aware of Quantum Health offerings, product updates, pricing flexibility, and competitive differentiation
• Support RFP awareness and influence during the buyer journey
• Focus on identifying and sourcing opportunities through Consultants and introducing to appropriate sales resources, and assisting as client moves through the funnel
• Capture consultant perceptions, emerging competitor themes, price sensitivity, and ROI expectations
• Report insights to Sales, Product, Marketing, and Consulting Relations leadership
• Develop and maintain a territory plan aligned with Quantum Health priorities, event calendars, and relationship-building objectives
• Coordinate activities with VPs of Sales and Business Development Team
• Other duties as assigned

Consultant Relations Manager – Public Sector

Business Development Rep

• Source and book qualified Discovery Meetings with Direct Employer prospects and Consultant partners.
• Conduct initial qualification conversations, articulate Quantum Health’s value proposition, and ensure meetings meet “Qualified Prospect” criteria.
• Attend Discovery Meetings when needed to support progression to Sales Qualified (SQ).
• Partner with Sales Executives and SAs to set the next steps and confirm opportunity advancement.
• Execute structured outbound outreach (phone, email, LinkedIn, Outreach.io campaigns) to build a predictable pipeline of qualified prospects.
• Maintain strong working knowledge of competitor landscapes and market trends.
• Ensure accurate and timely entry of all activities, contacts, meetings, and opportunity details in Salesforce.
• Provide weekly and monthly reporting on pipeline creation, outreach performance, and territory engagement.
• Execute and monitor campaigns via phone calls, Outreach.io sequences, and LinkedIn outreach in assigned territory to ensure a robust pipeline of opportunities.

Business Development Specialist

Customer Success Manager

• Work closely with clients to understand their business objectives and ensure the company’s product or service delivers measurable value aligned with their goals.
• Serve as the primary point of contact for key accounts, managing day-to-day communications and ensuring strong relationships with client stakeholders at all levels.
• Lead clients through the onboarding process and drive product/service adoption by providing training, best practices, and ongoing support tailored to their specific needs.
• Identify opportunities for account growth, including upselling additional services, cross-selling complementary products, and recommending new solutions that enhance client success and increase revenue.
• Proactively manage client renewals, minimizing churn through ongoing engagement and demonstrating continuous value.
• Regularly track and assess client health, using data and insights to identify risks and opportunities for deeper engagement and growth.
• Develop and execute client success plans that align with client goals and foster long-term partnerships, driving retention and growth within assigned accounts.
• Monitor key success metrics such as adoption rates, client satisfaction scores (NPS/CSAT), and revenue growth. Regularly report progress and outcomes to both clients and internal stakeholders.
• Act as a trusted advisor and advocate for the client, ensuring any issues or concerns are addressed swiftly and effectively, coordinating with internal teams as necessary.
• Work closely with Sales, Product, Marketing, and Support teams to ensure a seamless client experience and identify opportunities for improvement or innovation in the client journey.

Senior Client Success Executive – Strategic Accounts

Business Operations

• Develop strategy and positioning of the Salesforce platform for use by Sales, CEG, Marketing and Operations.
• Continual evaluation of business needs against platform functionality.
• Build and maintain strategy around Finance systems, working closely with functional leaders to ensure deployed technology meets user needs.
• Assist functional leaders in exploring new technology to support the growing business (i.e. Gen AI, Data Analytics and Finance Processing tools).
• Coordinate with the IT team to integrate Salesforce and Financial data with other IT managed platforms/data warehouses as required by the business’s initiatives.
• Ensure data security meets company standards and support SOC II and financial audits as needed.
• Manage ongoing system administration (maintaining user roles, security settings, profiles, work-flow rules and data integrity).
• Monitor and resolve issues/bug fixes.
• Oversee documentation and maintenance of internal controls for key data points and processes within the assigned systems.
• Create and maintain documentation on processes, policies, application configuration and training materials for users
• Develop and maintain relationship with vendor account representatives and related product representatives (i.e. Salesforce, Adaptive, Sage Intacct, IronClad , etc.)
• Lead and manage Salesforce and Finance administration staff in support of above functions.

Senior Manager, Business Systems

• Own the ASO enrollment quota derived specifically from health plan channel partners.
• Design and implement comprehensive training programs for the Health Plan's sales, account management, and underwriting teams to effectively position, price, and sell our solution.
• Develop sales collateral and tools customized for the Health Plan's internal teams, facilitating their ability to incorporate our solution into their benefit offerings.
• Serve as the primary point of contact for the Health Plan's executive sales leadership, ensuring strategic alignment and accountability for joint sales objectives.
• Actively participate in joint sales calls and presentations alongside Health Plan representatives to close high-value ASO employer opportunities.
• Lead complex negotiations specific to the employer segment, focusing on implementation details, data requirements, and value demonstration (ROI) for the end client.
• Build and nurture deep relationships with key benefit consultants and brokers that influence the Health Plan’s ASO book of business, ensuring they understand and recommend our joint solution.
• Provide continuous feedback and market intelligence to the SVP of Health Plan Partnerships and Product teams regarding channel performance, competitive landscape, and product gaps necessary for ASO success.
• Collaborate with the Solution Engineer to tailor technical and implementation discussions specifically for employer groups and their consulting partners.
• Define and track key performance indicators (KPIs) for channel effectiveness, identifying high-performing partners and areas requiring intervention or additional resources.