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Clinical Vendor Program Manager
Quantum HealthClinical Vendor Program Manager leading strategic vendor partnerships and ensuring operational efficiency in healthcare operations. Expert in vendor management within payer and medical management environments residing in the United States.
About the role
Key responsibilities & impact- Lead the strategic direction, selection, and performance management of clinical and pharmacy vendors
- Provide executive-level consultation on vendor strategy
- Drive vendor selection, contract negotiation, performance oversight, and risk management
- Serve as the primary interface between clinical program/strategy and other internal/external stakeholders
- Shape the enterprise's preferred partnership strategy roadmap
- Direct leadership in deciding whether to add, replace, or terminate a service line
- Develop and maintain a comprehensive multi-year roadmap
- Lead contract negotiations by establishing service level agreements (SLAs) and performance guarantees (PGs)
- Develop revenue model in conjunction with Finance
- Create and finalize all Program Descriptions and Order Forms for market launch
- Develop and implement key performance indicators (KPIs) and benchmarks
- Monitor contract terms and conduct proper oversight
- Identify and implement opportunities to enhance vendor management processes
- Draft the development of technical business requirements for project success
- Maintain regular communication with clinical vendors
- Partner with sales, technical, legal, procurement, and finance teams
- Present data and information to internal and external stakeholders
- Report to legal and risk any potential compliance or regulatory issues.
Requirements
What you’ll need- Bachelor’s degree in Health Administration or a health-related field that delivers a strong clinical knowledge base
- Master’s preferred
- Minimum 3-5 years of experience in vendor management within a payer, medical management, or healthcare operations environment
- Proven track record of managing multimillion-dollar vendor portfolios
- RN licensure preferred
- Must hold an active, unrestricted, and unencumbered professional license in good standing with the state board
- Certification in Case Management (e.g., CCM), Healthcare Management (e.g., CPHQ, CHC), or Procurement (e.g., CPSM) is advantageous
- Proven ability to negotiate contracts and manage relationships with clinical solution vendors
- Strong analytical skills with the ability to interpret complex clinical data
- Excellent problem-solving and decision-making skills
- Exceptional presentation and communication skills
- Ability to work collaboratively with cross-functional teams and external clients
- Strong organizational skills and the ability to manage multiple projects simultaneously
- Experience with budget forecasting and financial oversight of vendor contracts
- Strong understanding of medical management/clinical operations and regulatory requirements
- Proficiency in vendor management software and payer-related systems is a plus.
Benefits
Comp & perks- Health, vision and dental coverage featuring our best-in-class healthcare navigation services
- Life insurance
- Legal and identity protection
- Adoption assistance
- Employee Assistance Program (EAP)
- Teladoc services
- 401(k) plan with up to 4% employer match and full vesting on day one
- Paid Time Off (PTO)
- 7 paid holidays
- Parental leave
- Volunteer days
- Paid sabbaticals
- Tuition reimbursement up to $5,250 annually
- Certification/continuing education reimbursement
- Discounted higher education partnerships
- Paid trainings and leadership development
- Modern workplace with a casual dress code
- Open floor plans
- Full-service dining
- Free snacks and drinks
- Complimentary 24/7 fitness center with group classes
- Outdoor walking paths
- Game room
- Notary and dry-cleaning services
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Vendor ManagementContract NegotiationBudget ForecastingPerformance ManagementClinical OperationsRegulatory ComplianceData AnalysisProject ManagementService Level AgreementsKey Performance Indicators
Soft Skills
Problem-SolvingDecision-MakingCommunicationCollaborationOrganizational Skills
Certifications
RN LicensureCertification in Case ManagementHealthcare Management CertificationProcurement Certification