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Salesforce Administrator
Quantum HealthSalesforce Administrator managing Salesforce platform capabilities and enhancing business processes for Quantum Health. Collaborating with end users to ensure effective platform support and adoption.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce administration, including configuration, data security, and user support, while driving end-user adoption and maintaining high-quality delivery standards. Proficient in project management and collaboration with stakeholders to ensure Salesforce serves as the primary data source for business operations.
Highest-signal resume keywords
Salesforce Administrator CertificationSalesforce CPQ ExperienceAdvanced Knowledge of FlowsWorking Knowledge of LWC/Apex/VisualforceExceptional Critical Thinking Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce AdministrationData MigrationUser MaintenanceImpact AnalysisTest Script DevelopmentUAT LeadershipTroubleshootingConfiguration ManagementDocumentation CreationData Security
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationRelationship ManagementIntrapersonal CommunicationCritical Thinking
Tools & Technologies
SalesforceJiraConfluenceCongaIronclad6senseOutreachAgentforceData CloudGeneral AI Concepts
Certifications & Qualifications
Salesforce Administrator Certification
Industry Keywords
Business OperationsSalesMarketingClient SuccessProject Management
Tech Stack
Tools & technologiesCloudVisualforce
About the role
Key responsibilities & impact- Participate in requirements gathering, scoping, and completion of new enhancement requests
- Provide impact analysis for change requests and communicate downstream process considerations
- Perform ongoing system administration and configuration (flows, roles & profiles, reports and dashboards, user maintenance and other routine tasks
- Ensure proper integration and data security with other Quantum information systems
- Help drive end-user adoption of Salesforce through documentation, support and training of new and current employees
- Create and maintain documentation on processes, policies, application configuration and help related materials for users
- Participate in delivery of high complexity project engagements including developing requirements, solutioning, creating test scripts, performing testing, leading UAT exercises and promoting change sets to production and other sandbox environments as needed
- Troubleshoot and resolve ad hoc platform issues
- Assist with clean-up procedures, including data migrations and mass data uploads
- Collaborate with all stakeholders to ensure Salesforce is the source of truth for defined data points and processes within the platform to support team functions and strategic initiatives
- Drive and uphold Salesforce best practice standards to ensure scalable design and high-quality delivery through a platform resource/limitation forward design approach and upholding sandbox usage and testing policies
- Prioritize learning and training into your weekly/monthly schedule focusing on established team training topics and platform scalability and best practices
Requirements
What you’ll need- Bachelor’s or Associate’s degree with preferred major in Business or Information Technology
- Salesforce Administrator certification required
- 3-5+ years of strong technical and functional experience with Salesforce CPQ Experience preferred
- Advanced knowledge and experience with Flows
- Working knowledge of LWC/Apex/Visualforce
- Working knowledge of Agentforce, Data Cloud, and general AI concepts
- Understanding of Sales, Marketing, and Client Success business operations
- Preferred experience with Conga, Ironclad, 6sense, Outreach, and/or other 3rd party integrated applications
- Preferred experience with Jira and Confluence for project management and documentation
- Exceptional critical thinking and analytical skills
- Excellent written and verbal communication skills
- Excellent relationship management and intrapersonal communication skills
Benefits
Comp & perks- Health, vision and dental coverage
- Life insurance
- Legal and identity protection
- Adoption assistance
- Employee Assistance Program (EAP)
- Teladoc services
- 401(k) plan with up to 4% employer match
- Paid Time Off (PTO)
- 7 paid holidays
- Parental leave
- Volunteer days
- Paid sabbaticals
- Tuition reimbursement up to $5,250 annually
- Certification/continuing education reimbursement
- Discounted higher education partnerships
- Paid trainings and leadership development
- Modern workplace with casual dress code
- Open floor plans
- Full-service dining
- Free snacks and drinks
- Complimentary 24/7 fitness center
- Group classes
- Outdoor walking paths
- Game room
- Notary and dry-cleaning services