Customer Success Associate

Tendo

Customer Success Associate plays a key role in supporting Tendo's Marketplace providers. Delivering operational assistance, maintaining provider listings to ensure positive customer experiences.

Posted 7/7/2026full-timeRemote • California, Illinois, Pennsylvania, Tennessee, Utah • 🇺🇸 United StatesJuniorMid-Level💰 $46,750 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as key support contact for providers, responding to inquiries and resolving issues in a timely and professional manner.
Build and maintain positive relationships with Marketplace providers to promote engagement and satisfaction.
Actively manage procedure additions and deletions, and create new bundles as needed.
Manage customer requests and follow established processes for issue resolution.
Monitor customer activity and proactively identify opportunities to improve the customer experience, including mitigating partner attrition.
Provide guidance on Marketplace tools, features, and best practices.

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience.
Past experience in a healthcare setting is required.
2-3 years of experience in Implementation, Account Management, or a related field.
Strong customer service and relationship-building skills.
Demonstrated experience handling escalated or complex customer support issues.
Strong listening and presentation skills.
Ability to analyze information, identify issues, and support problem resolution.
Excellent verbal and written communication skills.
Ability to prioritize, organize, and manage multiple tasks effectively.
Strong attention to detail.
Driven and self-motivated.

Benefits

Comp & perks

full health benefits (medical, dental, and vision)
flexible spending and health savings accounts
company paid life insurance
company paid short-term and long-term disability
company equity
voluntary benefits
401(k)
company paid holidays
flexible time off
employee wellness program (“Breathe”)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ImplementationIssue ResolutionData AnalysisProcedure ManagementBundle Creation

Soft Skills

Listening SkillsPresentation SkillsOrganizational SkillsAttention to DetailSelf-Motivation