Tendo

Financial Planning and Analysis

• Manage inbound and outbound calls, emails, and other communications related to post-purchase voucher inquiries.
• Research and resolve patient billing and provider payment issues.
• Review voucher status and process updates as needed.
• Investigate and resolve aging vouchers.
• Support providers in accessing and utilizing Tendo’s MDsave Marketplace backend system.
• Maintain a strong understanding of the Marketplace products and their benefits for patients and providers.
• Document patient and provider interactions and ensure timely, effective follow-up via approved communication channels, including phone and email.
• Utilize Salesforce as the primary case management tool to track cases, notes, and resolutions.
• Meet departmental performance goals, including customer satisfaction and quality assurance standards.
• Maintain close coordination with internal teams, including provider relations, finance, and product, to resolve complex billing and payment issues.
• Perform other duties as assigned.

Financial Services Specialist II