Senior Sales Manager – Customer Success

Supermicro

Sr. Customer Success Program Manager at Supermicro in charge of customer satisfaction and growth.

Posted 7/22/2026full-timeMemphis • Tennessee • 🇺🇸 United StatesSenior💰 $115,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing OEM/ODM major accounts, driving customer satisfaction, and executing on key performance indicators. Proven ability to lead cross-functional teams, improve processes, and enhance communication to achieve business growth.

Highest-signal resume keywords

Sales/Account Management ExperienceCustomer Relationship ManagementProcess ImprovementKPI Tracking and ReportingData Center Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer Satisfaction ManagementSales Strategy DevelopmentRisk TrackingOpportunity Pipeline Management

Soft Skills

LeadershipCommunicationRelationship ManagementProblem SolvingCollaboration

Tools & Technologies

Data Center ServicesAIGPUs

Certifications & Qualifications

Bachelor’s Degree or Equivalent Experience

Industry Keywords

OEMODMCustomer EscalationsReturn-Material-AuthorizationsPre-SalesPost-SalesEfficiency ProgramsQuarterly Business Reviews

About the role

Key responsibilities & impact

Set goals for specific accounts, primarily responsible for OEM/ODM major accounts.
Manage Customer escalations and return-material-authorizations (RMAs).
Coordinate multiple sites and functions to exceed customers' expectations.
Own results of Pre-Sales, Post-Sales and Customer satisfaction.
In charge of delivering growth and maintaining an opportunity pipeline.
Relationship management with Customer at executive/resolution-making levels.
Accountable for projects/initiatives and drives site focus on efficiency programs.
On-Site Customer and offline Data Center relationship management and information flow, developing growth through next generation.
Accountable for delivery on Customer Satisfaction and customer KPI scoring across all sites.
In charge of improving communication including leading, documenting meeting minutes, actions, owners, due dates, etc.
In charge of making process improvements and driving best practices across multi-sites.
Ensures all client programs execute to contract, hitting key KPIs.
Control of tracking risks on the business and reporting to SMC business accordingly.
Responsible for working closely with Sales Account Manager to create and deliver quarterly business reviews and establishing a cadence for standard reporting.
Schedule and lead recurring customer touchpoints in coordination with Sales and other internal teams.

Requirements

What you’ll need

Typically requires a Bachelor’s degree or equivalent experience.
Typically requires a minimum of 8 years of sales/account/customer success management experience.
Experience working within IT, Data Center services for a customer or organization.
Knowledge of AI / GPUs is a plus.
Demonstrates expert operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
Understands the strategic impact of the function across sites.

Benefits

Comp & perks

Comprehensive benefits package
Potential eligibility for bonus and equity award programs