Customer Success Manager

• Acting as the first point of contact for all SMB clients' journey with Beyond
• Hosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue
• Performing regular check-ins with key stakeholders to ensure customer goals are being met
• Proactively managing  relationships with  accounts to maintain overall customer  health
• Monitoring and reporting on the health and risk of accounts
• Securing annual subscription renewals
• Responding to requests for support in a timely manner
• Documenting learnings to assist troubleshooting efforts of other team members
• Proactively creating expert customer content (e.g. helpdesk articles, videos, training quizzes) to guide our customers
• Contributing to the development of customer support processes as our customer base continues to grow.

Customer Success Manager – Spanish, French Speaking

• Strategic Advisor: Guide customers on Appspace best practices, technology strategy, and product features. Articulate the value of the whole Appspace platform. Develop, document and execute a success plan that aligns with the customer’s strategic goals.
• Customer Feedback Champion: Collect feedback and identify roadblocks to inform product development, go-to-market strategy, and leadership.
• Product Liaison: Bridge the gap between customers and product engineering to develop new solutions and influence the product roadmap. Be the voice of the customer.
• Issue Resolution Expert: De-escalate and resolve critical customer issues, including navigating disruptions and custom integrations.
• Growth Strategist: Build and execute account plans to mitigate risk, drive growth with cross-sell and expansion for your customer portfolio.
• Executive Engagement: Lead in-person business reviews with C-suite executives and technical leaders within your customer. Engage the appropriate Appspace team/resource to “be in the room” to achieve successful outcomes.
• Data-Driven Insights: Track key customer signals to identify healthy/unhealthy customer accounts, identify trends and areas for improvement.
• Sales Collaboration: Manage relationships with Sales Leadership and Account Executives in cross-sell opportunities but also general account management. Report on performance and share best practices with sales teams.
• Churn & Growth Forecasting: Forecast churn and growth for your leadership team.
• Team Leader: Help onboard new team members, lead training sessions, and share knowledge with peers.
• In person strategic business reviews: Conduct business reviews onsite with customers and Appspace leadership, expected travel 25%

Strategic Customer Success Manager

• Own client renewals, retention and net retention targets for your customers
• Be your customers’ main point of contact and trusted advisor at Braze
• Partner with Account Executives to provide an excellent customer experience and to ensure commercial alignment
• Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
• Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews.
• Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
• Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze.
• In addition to being a dedicated contact for strategy, product training inquiries, and non-technical support, you will coordinate with other Braze teams including Technical Support, Industry Solutions, and Deliverability Services to ensure your customers receive the support they need simply and seamlessly
• Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity
• You will likely spend time onsite with customers and may travel [internationally]

Customer Success Manager II

• Customer support & onboarding: Use scalable approaches to support a large number of customers
• Product usage & health: Analyze usage trends
• Churn and risk management: Monitor customer data
• Account growth: Identify expansion opportunities
• Product feedback: Collect and implement customer feedback
• Data management and documentation: Ensure CRM data quality
• Projects: Lead initiatives to advance Customer Success

Senior Customer Success Manager, DACH

• Analyze the creative performance of our email campaigns and Klaviyo flows (open rate, click rate, placed order rate).
• Design and execute A/B tests on visuals, layouts, CTAs, and email structures.
• Create and optimize responsive email templates for campaigns and automated flows.
• Translate performance data into concrete, actionable creative recommendations.
• Collaborate with the CRM team to align creative with the segmentation strategy.
• Ensure visual consistency across 20+ markets and multiple languages.

CRM Email Design Specialist – Freelance

• Tu foco principal será el engagement, la retención y el crecimiento del cliente, construyendo relaciones que te posicionen como asesor/a estratégico/a durante todo el ciclo de vida.
• Gestión estratégica de cuentas: Gestionar de principio a fin una cartera amplia y mixta, con foco en cuentas enterprise estratégicas junto a un segmento de cuentas SMB, construyendo relaciones a largo plazo con líderes de pricing, e-commerce y categoría, hasta nivel C-suite.
• Segmentación del servicio: Aplicar un modelo de atención por niveles (high-touch en cuentas estratégicas, procesos escalables en SMB) para maximizar retención y eficiencia en toda la cartera.
• Retención y prevención de churn: Responsabilizarte de la retención bruta de tu cartera, detectando señales de riesgo de forma temprana y ejecutando planes de recuperación antes de que impacten en la satisfacción o la renovación.
• Crecimiento y expansión: Identificar e impulsar oportunidades de upselling y cross-selling en la cartera, en colaboración con el equipo de Ventas (AEs) en las operaciones de mayor tamaño, contribuyendo directamente a los objetivos de net revenue retention.
• Implementación y adopción: Liderar el onboarding y la adopción de la plataforma, asegurando un time-to-value rápido y el uso completo de las funcionalidades clave.
• Engagement ejecutivo: Dirigir business reviews, workshops y sesiones de formación ejecutiva que conecten el uso de la plataforma con los objetivos comerciales del cliente.
• Asesoramiento basado en datos: Elaborar y presentar informes de rendimiento con herramientas de analítica y BI, convirtiendo datos de uso y de mercado en recomendaciones de nivel ejecutivo.
• CRM y excelencia operativa: Mantener los datos de cuentas actualizados en HubSpot, contribuir a la mejora de playbooks y flujos de trabajo, y garantizar los estándares de servicio.
• Colaboración interna: Trabajar con Ventas, Marketing, Producto y Operaciones para cerrar el ciclo de feedback y ofrecer una experiencia de cliente integral.

Senior Customer Success Manager – SaaS

• Administrar y optimizar HubSpot CRM o plataformas CRM similares.
• Diseñar, configurar y mantener workflows, propiedades, objetos personalizados, pipelines y automatizaciones avanzadas.
• Desarrollar automatizaciones mediante herramientas como Zapier, Make, n8n, Power Automate o soluciones equivalentes.
• Diseñar e implementar integraciones entre HubSpot y aplicaciones de terceros mediante APIs o plataformas low-code/no-code.
• Identificar oportunidades para eliminar procesos manuales y mejorar la eficiencia operativa.
• Construir dashboards e informes para el seguimiento de KPIs y la toma de decisiones.
• Analizar datos y traducirlos en recomendaciones de negocio.
• Explorar e incorporar herramientas de Inteligencia Artificial para optimizar procesos, automatizaciones y productividad.
• Colaborar estrechamente con equipos de negocio para convertir requerimientos funcionales en soluciones técnicas.

CRM Specialist

• Diseñar y liderar la estrategia de CRM y fidelización para nuestras marcas en España y México, impulsando la recurrencia, el engagement y el valor de nuestros clientes.
• Crear, planificar y ejecutar campañas de comunicación personalizadas a través de email marketing, app, push notifications y otros canales, optimizando la experiencia del cliente en cada punto de contacto.
• Desarrollar estrategias avanzadas de segmentación y personalización, adaptando ofertas, promociones y contenidos a los intereses y hábitos de consumo de cada cliente.
• Liderar y desarrollar al equipo, impulsando las mejores prácticas en customer journeys, automatización y marketing relacional para maximizar la conversión y el impacto comercial.
• Analizar el comportamiento de los clientes y los principales KPIs de fidelización para identificar oportunidades de crecimiento, mejora de la experiencia y aumento de la vinculación con las marcas.
• Transformar los datos en insights accionables, elaborando presentaciones y recomendaciones estratégicas para la Dirección que ayuden a impulsar la toma de decisiones.
• Identificar y liderar mejoras en las herramientas de CRM, automatización y gestión de campañas, coordinando proveedores y garantizando su evolución y correcto funcionamiento.
• Desarrollar nuevas alianzas y acuerdos con partners estratégicos que aporten valor diferencial y experiencias relevantes para nuestros clientes.
• Impulsar la optimización continua de los mensajes, creatividades y comunicaciones para mejorar aperturas, interacción, conversión y resultados de negocio.
• Gestionar el presupuesto del área, asegurando la eficiencia de la inversión y el cumplimiento de los objetivos establecidos.

CRM & Loyalty Manager

• Drive Reg→Purchase conversion through triggered post-quiz, paywall-abandonment, and onboarding sequences across email, SMS, and web push.
• Own first-purchase activation across the first 7 days.
• Differentiate renewal sequences by plan tier (1 / 3 / 6 month).
• Build pre-cancel intervention flows — pause offer, plan-switch, value reminder — using captured cancel reason.
• Move the dial on month-1 rebill rate, the single most leveraged metric in our subscription economics.
• Build the reactivation engine for the cancelled cohort — across email and SMS, personalized by cancel reason and tenure.
• Recover revenue from a base that is currently dormant due to deliverability issues.
• Own the CRM-driven path to add-on products (Resume Review, Resume Builder): timing, segmentation, copy, channel.
• Lead the migration off our current ESP onto our chosen omnichannel platform (Maestra is the current candidate; Customer.io is the alternative).
• Recover and maintain email domain reputation.
• Stand up SMS as a first-class channel — including US compliance (TCPA, A2P 10DLC).
• Stand up web push and orchestrate cross-channel flows (email → SMS → push cascades).
• Implement incremental measurement with holdouts on every flow. We don't want activity reports — we want incremental revenue, attributable and defensible.

CRM/CVM/Lifecycle/Retention Marketing Lead

• Lead customer onboarding, including training, documentation, and initial deployment support.
• Ensure smooth installation, commissioning, and integration of AC and DC products.
• Serve as the primary post-sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers.
• Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams.
• Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect-to-customer transitions and long-term success.
• Work with cross-functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.
• Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.

• Own multi-threaded relationships across each account: champion, director, and VP-level at minimum. No single point of failure.
• Proactively map the customer org and build coverage before risk surfaces.
• Lead structured business reviews (QBRs/EBRs) that connect Power Factors value directly to customer outcomes and business priorities.
• Serve as the internal cross-functional nexus for customer advocacy — aligning CS, Sales, and Product around your accounts.
• Accelerate time-to-value on new accounts; identify where customers stall and proactively unblock them.
• Coordinate complex, multi-asset onboardings in partnership with Professional Services, delivering executive-level status updates independently.
• Guide customers to full platform utilization through proactive coaching, training, and usage analysis.
• Manage renewals 90+ days out. Multi-thread commercial relationships and drive NRR through proactive expansion plans with minimal Sales dependency.
• Own novation processes from EPC to plant owner, ensuring smooth transitions and continuity of value.
• Identify and develop expansion opportunities as a natural extension of account planning, not as a separate motion.
• Use account health data and customer signals to stay ahead of risk across your portfolio.
• Spot patterns across accounts and bring data-backed findings into renewal and account planning.
• Deliver structured, actionable feedback to Product and Support; you are a key voice of the customer internally.
• Mentor CSM peers through informal coaching, account guidance, and knowledge sharing.
• Contribute to playbooks, frameworks, and best practices adopted by the broader CS team.
• Model AI-augmented ways of working: account planning, QBR prep, risk analysis, etc, and help codify repeatable workflows for the team.

• Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes
• Effectively communicate at most levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks
• Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics
• Own onboarding and data health for your assigned customers/projects, including ongoing enhancements to their data quality and overall tech stack integration
• Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust
• Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices
• Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects
• Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues
• Bridge the technical-business gap with your customers — working with business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision
• Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects
• Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients

Customer Success Architect

• Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value.
• Work closely with account teams to identify upsell and cross-sell opportunities.
• Lead efforts in contract renewals and negotiations.
• Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders.
• Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI.
• Create & Execute Success Plans: Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives.
• Ensure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively.
• Identify growth opportunities: Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them.

Customer Success Manager, Enterprise – French

• Seamless Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of RemotePass.
• Strategic Relationship Management: Build and nurture strong connections with key stakeholders, acting as a trusted partner to help them achieve their goals.
• Customer Advocacy: Serve as the primary contact for customers, addressing inquiries and ensuring swift resolution of issues.
• Proactive Account Management: Monitor account health and engage customers to identify and implement opportunities for enhancement and growth.
• Insight-Driven Feedback: Collect and analyze customer feedback to provide actionable insights that shape product development.
• Retention and Growth Leadership: Drive customer loyalty and uncover opportunities for upselling or cross-selling RemotePass services.
• Cross-department Collaboration: Collaborate with Sales, Operations, Product, and Engineering teams to deliver an exceptional customer experience while supporting growth and retention objectives.
• Value Optimization: Foster business growth and profitability by ensuring customers realize the full value of RemotePass's services.

Senior Customer Success Manager

• Working alongside the Head of Customer Success, you will get to lead, coach, and support a team of Customer Success Managers to meet performance and growth targets.
• Define team priorities and processes to ensure clients receive proactive, timely and strategic support.
• Run regular 1:1s, feedback sessions to track individual performance.
• Monitor and support the execution of client expansion strategies.
• Help the team identify revenue opportunities and ensure consistent delivery against revenue targets.
• Track and report key performance metrics.
• Oversee the portfolio health of accounts managed by CSMs and support in planning risk mitigation strategies.
• Support team to achieve targets for logo churn and revenue retention.
• Create frameworks to help the team proactively address pain points before they escalate.
• Improve team workflows to ensure consistency in onboarding, account management, and client communication.
• Lead team capacity planning and ensure scalable coverage of a growing client base.
• Support in the implementation of playbooks and best practices for client segmentation, and success planning.
• Partner with the Head of Customer Success on team planning, strategy, and reporting.
• Act as the operational bridge between CSMs and internal teams.
• Communicate and track customer feedback and insights to inform product and service improvements.

Customer Success Team Lead

• Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner memberships.
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

Client Success Associate, Dutch Speaking

• Ensure customer satisfaction, retention, and growth by delivering proactive, high-value, and personalized support throughout the customer lifecycle within our data centers.
• Act as the primary point of contact for the client for all types of requests.
• Manage customer communications (maintenance, events, incident management, improvement areas, technical work).
• Monitor and improve customer satisfaction.
• Handle all customer requests, informing management and impacted teams.
• Support clients during audits.
• Act as interface between customer requests and internal departments.
• Participate in internal meetings related to managed accounts.
• Provide on-call support as Head of Customer Success.
• Identify cross-sell/up-sell opportunities.

Senior Customer Success Manager – Strategic Accounts

• Innovación, transformación digital, optimización de procesos
• Impulsar el negocio de nuestros clientes a través de la tecnología

Senior Consultant, Microsoft Dynamics 365 CRM

• Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include: Introducing Gartner services and capabilities to prospective & new clients, account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

Client Success Associate, Turkish Speaker

• Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices
• Deliver value to decision makers and drive Gartner growth by working as part of a service team
• Identify client priorities and understand how to align Gartner's resources to provide best in class service
• Collaborate with internal Gartner stakeholders to drive service delivery & business results

Customer Success Manager jobs in Spain

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Customer Success Manager – Spanish, French Speaking

Strategic Customer Success Manager

Customer Success Manager II

Senior Customer Success Manager, DACH

CRM Email Design Specialist – Freelance

Senior Customer Success Manager – SaaS

CRM Specialist

CRM & Loyalty Manager

CRM/CVM/Lifecycle/Retention Marketing Lead

Customer Success Manager

Customer Success Manager

Customer Success Architect

Customer Success Manager, Enterprise – French

Senior Customer Success Manager

Customer Success Team Lead

Client Success Associate, Dutch Speaking

Senior Customer Success Manager – Strategic Accounts

Senior Consultant, Microsoft Dynamics 365 CRM

Client Success Associate, Turkish Speaker

Customer Success Associate, German Speaker