Customer Success Manager – Spanish, French Speaking

Beyond

Customer Success Manager responsible for managing SMB client relationships and training on revenue management. Facilitating customer success strategies and maintaining subscriber health in a dynamic environment.

Posted 7/23/2026full-timeBarcelona • 🇪🇸 SpainJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on relationship building, proactive account management, and effective communication of technical concepts. Proficient in creating customer support content and managing subscription renewals in a fast-paced environment.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementProficient in Spanish, French, and EnglishSaaS ExposureTechnical Communication

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Relationship ManagementPrioritizationProblem SolvingTime Management

Industry Keywords

Customer Health MonitoringSubscription RenewalsTraining WebinarsCustomer Support ProcessesRevenue Management

About the role

Key responsibilities & impact

Acting as the first point of contact for all SMB clients' journey with Beyond
Hosting training webinars on revenue management best practices and how to effectively use our tool to increase revenue
Performing regular check-ins with key stakeholders to ensure customer goals are being met
Proactively managing  relationships with  accounts to maintain overall customer  health
Monitoring and reporting on the health and risk of accounts
Securing annual subscription renewals
Responding to requests for support in a timely manner
Documenting learnings to assist troubleshooting efforts of other team members
Proactively creating expert customer content (e.g. helpdesk articles, videos, training quizzes) to guide our customers
Contributing to the development of customer support processes as our customer base continues to grow.

Requirements

What you’ll need

1 to a maximum of 2 years of relevant experience in Customer Success Manager/Account Management
Spanish, French and full proficiency in English is needed
Experience communicating difficult, technical concepts with customers in a professional and thoughtful way
Experience in balancing multiple tasks and customer needs simultaneously. Ability to prioritize your workday independently
Ability to handle working in a fast-paced work environment
Experience working with software (Saas exposure).

Benefits

Comp & perks

stock options
unlimited PTO
private health insurance
more!