Beyond

Onboarding Specialist

• Owning the new customer experience from Sales to Customer Success Management by leading trainings, driving product adoption, and helping customers achieve their business goals
• Manage the Beyond Training & Certification process for all new customers and existing customers in need of re-training
• Creating Success Plans for each new customer to demonstrate value based on consultative business discovery
• Leveraging your industry and revenue management expertise to recommend & facilitate changes to our customer’s current processes
• Creating leads for Sales & CX to sell additional products to New Customers
• Utilizing your Beyond product expertise to provide solutions that strengthen relationships and ensure Beyond customers realize the value of our product.
• Driving continuous improvement to the Beyond platform, solutions, and processes by sharing customer feedback with Customer Experience, Sales, and Product teams.
• Collaborating with cross-functional teams to drive a positive onboarding experience.
• Monitoring the state of onboarding by measuring, analyzing and reporting on relevant qualitative and quantitative KPIs.

Customer Onboarding Manager

Full-stack Engineer

• Beyond is a technology consultancy helping organizations thrive in a rapidly changing world.
• We build, modernize, scale, and operationalize technology, creating Cloud and AI solutions to unlock productivity and drive customer growth.
• Role Overview: We're looking for a Principal Engineer to shape the next generation of our data and ML capabilities, focusing on data quality, enrichment, and the intelligent linking of products and information.
• As a Principal Engineer at Beyond, you’ll:
• Lead the architecture and evolution of scalable, high-performance data pipelines and ML systems, focusing on data ingestion, transformation, quality checks, and enrichment.
• Drive cross-functional initiatives to integrate modern Machine Learning and AI technologies (including semantic understanding, natural language processing, and potentially large language models) to automate data quality, link canonical products, and create intelligent data enrichment solutions.
• Define strategies to enhance the performance, reliability, and observability of data and ML services, ensuring robust, high-quality data outputs.
• Design and implement frameworks for evaluating data quality and the effectiveness of ML models through both offline metrics and online validation.
• Champion engineering best practices and mentor engineers across teams, raising the bar for code quality, data governance, and ML system design.
• Shape long-term technical direction by staying ahead of trends in AI, ML, data engineering, and distributed systems and bringing these innovations into production within the Knowledge domain.
• Things that will make you stand out:
• Degree in Computer Science, Engineering, Machine Learning, or a related technical field.
• 8+ years of experience designing and leading the development of large-scale distributed data and/or ML backend systems.
• Hands-on experience with ETL pipeline design and optimization for complex data sets.
• Deep familiarity with technologies such as Apache Beam, Pub/Sub, Redis, and other large-scale data processing frameworks.
• Expertise in backend development with Python and Scala; knowledge of Node.js or Golang is a plus.
• Proficient with both SQL and NoSQL databases, and experience with data warehousing solutions.
• Demonstrated experience building robust APIs (REST, GraphQL) and operating in modern cloud environments (GCP preferred), using Kubernetes, Docker, CI/CD, and observability tools.
• Proven ability to lead and influence engineering direction across teams and functions, particularly in a data-centric and ML-driven environment.
• Strong communication skills and the ability to align diverse technical stakeholders around a cohesive vision for data quality and knowledge extraction.
• Specialization in ML areas such as semantic understanding, NLP, data classification, or entity resolution.
• Experience integrating LLMs, developing custom model architectures, or deploying ML solutions in production for data enrichment and automation.
• Knowledge of end-to-end ML system design, including experimentation workflows and model lifecycle management (MLOps).
• Certifications in Google Cloud ML or Data Engineering.
• Nice to Have
• Specialization in ML areas such as semantic understanding, NLP, data classification, or entity resolution.
• Experience integrating LLMs, developing custom model architectures, or deploying ML solutions in production for data enrichment and automation.
• Knowledge of end-to-end ML system design, including experimentation workflows and model lifecycle management (MLOps).
• Certifications in Google Cloud ML or Data Engineering.

Principal Engineer - Data & ML

Customer Success Manager

• Driving customer adoption, retention, and satisfaction for assigned book of accounts
• Securing annual subscription renewals
• Uncovering expansion opportunities and owning the upselling process
• Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met. Training clients on the basics of revenue management and how to effectively use our tool to increase revenue.
• Analyzing customer performance data and making recommendations to ensure revenue growth
• Proactive relationship management with accounts to maintain overall customer health
• Monitoring and reporting on the health and risk of assigned accounts
• Maintaining a deep understanding of Beyond's suite of products
• Managing approximately 40-50 accounts at a time
• Working with cross-functional teams to drive better collaboration and customer experience
• Being the voice of the customer back to our Product organization, communicating trending customer feedback and ideas
• Customer empathetic
• People driven
• Analytical
• A team player

Customer Onboarding Manager

Principal Engineer - Data & ML

Senior Customer Success Manager