Senior Customer Success Manager

Beyond

Senior Customer Success Manager for Beyond managing a growing customer base in Australia. Driving customer success and satisfaction while leading customer experiences with Beyond's tools and services.

Posted 7/7/2026full-timeRemote • 🇦🇺 AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving customer adoption and satisfaction through effective training and relationship management. Proficient in analyzing customer performance data to recommend strategies for revenue growth and managing customer renewals in a SaaS environment.

Highest-signal resume keywords

SaaS Customer Success ExperienceCustomer Renewals ManagementRevenue Management KnowledgeAnalytical Problem-Solving SkillsExceptional Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success Best PracticesData AnalysisTraining and Certification ManagementAccount ManagementPerformance Monitoring

Soft Skills

Creative ThinkingRelationship ManagementCollaboration

Tools & Technologies

Beyond Pricing Suite

Industry Keywords

Short-Term Rental IndustryRevenue Management

About the role

Key responsibilities & impact

Driving customer adoption, retention, and satisfaction for assigned book of accounts
Owning the new customer experience from Sales by leading trainings, driving product adoption, and helping customers achieve their business goals
Manage the Beyond Training & Certification process for all new customers
Securing annual subscription renewals and uncovering expansion opportunities
Performing regularly scheduled meetings with key stakeholders to ensure customer goals are being met
Training clients on the basics of revenue management and how to effectively use our tool to increase revenue
Analysing customer performance data and making recommendations to ensure revenue growth
Proactive  relationship  management  with  accounts  to  maintain  overall  customer  health
Monitoring and reporting on the health and risk of assigned accounts
Maintaining a deep understanding of Beyond Pricing’s suite of products
Managing approximately 40-60 accounts at a time
Working with cross-functional teams to drive better collaboration and customer experience
Being the voice of the customer back to our Product organisation, communicate trending customer feedback and ideas

Requirements

What you’ll need

3+ years of experience working in SaaS customer success
Solid understanding of Customer Success best practices
Experience managing customer renewals and upgrades
Creative and analytical thinker with strong problem-solving skills
Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
Comfortable
Willing to travel 1-2 times per quarter
Short-term rental industry or revenue management experience is a bonus

Benefits

Comp & perks

stock options
unlimited PTO
private health insurance
more!