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Data4

Senior Customer Success Manager – Strategic Accounts

Data4

Customer Success Manager ensuring client satisfaction and retention by delivering personalized support throughout customer lifecycle in our data centers. Responsible for managing key client accounts and relations.

Posted 6/27/2026full-timeMadrid • 🇪🇸 SpainSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

The ideal candidate must demonstrate strong customer relationship management skills, effectively coordinating between clients and internal teams while ensuring high levels of customer satisfaction and retention. Proficiency in project management and the ability to communicate complex technical topics clearly are essential for success in this role.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer Relationship ManagementProject ManagementData Center TechnologiesNeeds AnalysisTechnical Client Portfolio ManagementCross-Sell/Up-Sell IdentificationIncident ManagementCustomer Satisfaction MonitoringCommunication Simplification
Soft Skills
Strong Listening SkillsAttention to DetailCustomer Service MindsetDiplomacyVerbal CommunicationWritten Communication
Tools & Technologies
ITSM ToolsCRM ToolsStandard Office Tools
Industry Keywords
Data CentersKey AccountsCustomer LifecycleClient SupportAudit Support

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Ensure customer satisfaction, retention, and growth by delivering proactive, high-value, and personalized support throughout the customer lifecycle within our data centers.
  • Act as the primary point of contact for the client for all types of requests.
  • Manage customer communications (maintenance, events, incident management, improvement areas, technical work).
  • Monitor and improve customer satisfaction.
  • Handle all customer requests, informing management and impacted teams.
  • Support clients during audits.
  • Act as interface between customer requests and internal departments.
  • Participate in internal meetings related to managed accounts.
  • Provide on-call support as Head of Customer Success.
  • Identify cross-sell/up-sell opportunities.

Requirements

What you’ll need
  • Proven experience in customer relationship management within data centers.
  • Managing Key Accounts
  • Strong listening and needs analysis skills.
  • Ability to coordinate and manage projects and external service providers.
  • Project management capabilities.
  • Proficient with standard office tools.
  • Basic knowledge of data center technologies: power, cooling, physical security, network connectivity.
  • Excellent verbal and written communication skills.
  • Strong customer service mindset, diplomacy, and attention to detail.
  • Ability to simplify technical topics for various audiences.
  • Experience managing a technical client portfolio.
  • Proficient with ITSM and CRM tools.
  • Fluent in Local language; Fluent in English.

Benefits

Comp & perks
  • Flexible work arrangements
  • Professional development