Senior Customer Success Manager, DACH

PULT

Senior Customer Success Manager focused on improving product usage and client satisfaction in a fast-growing tech startup. Collaborating with clients to maximize product value and customer retention.

Posted 7/20/2026full-timeRemote • 🇪🇸 SpainSenior💰 €42,250 - €55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management within a SaaS environment, focusing on customer support, data management, and account growth strategies. Proficient in analyzing customer data to drive product usage and feedback implementation.

Highest-signal resume keywords

Customer Support & OnboardingData Management & DocumentationChurn & Risk ManagementFluent in German and EnglishExperience in Process Design & Automation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementData AnalysisChurn ManagementUp-Selling & Cross-SellingCRM Data QualityProcess DesignAutomationAnalytical Thinking

Soft Skills

Problem SolvingPrioritizationFlexibility

Industry Keywords

SaaSCustomer FeedbackAccount GrowthCustomer Data Monitoring

About the role

Key responsibilities & impact

Customer support & onboarding: Use scalable approaches to support a large number of customers
Product usage & health: Analyze usage trends
Churn and risk management: Monitor customer data
Account growth: Identify expansion opportunities
Product feedback: Collect and implement customer feedback
Data management and documentation: Ensure CRM data quality
Projects: Lead initiatives to advance Customer Success

Requirements

What you’ll need

2+ years’ experience as a CS Manager in a SaaS company
Fluent in German and English
Analytical thinking
Problem solver
Experience identifying up-/cross-selling opportunities
Prioritization based on customer needs
Data quality and accuracy
Initial experience in process design, automation and scaling
Flexibility in dynamic environments

Benefits

Comp & perks

A highly motivated and committed team that values a great working atmosphere
All necessary work equipment, including a new MacBook and more
100% remote work - offices available in Hamburg, Malaga and Barcelona
Generous vacation policy above the Spanish average
A dynamic environment that encourages professional development
An exciting and challenging role where you actively contribute to the company’s success and growth