PULT

Customer Success Manager

• Customer support & onboarding: Use scalable approaches to support a large number of customers
• Product usage & health: Analyze usage trends
• Churn and risk management: Monitor customer data
• Account growth: Identify expansion opportunities
• Product feedback: Collect and implement customer feedback
• Data management and documentation: Ensure CRM data quality
• Projects: Lead initiatives to advance Customer Success

Senior Customer Success Manager, DACH

• Customer support & onboarding: You use scalable approaches to support many customers and provide tailored onboarding and support for high-potential or at-risk accounts.
• Product usage & health: You analyze usage trends to identify opportunities to strengthen customer engagement and deliver more value.
• You independently implement strategies that improve customer retention and product adoption.
• Churn and risk management: By continuously monitoring customer data, you detect early signs of churn or dissatisfaction and develop targeted measures to minimize risks and retain customers long-term.
• Account growth: Together with the Sales team, you identify and drive expansion opportunities to realize the full potential of each account.
• Product feedback: You actively collect customer feedback and help our product team continuously improve the product.
• Data management and documentation: You ensure high data quality in the CRM by documenting interactions and identifying automation opportunities.
• Projects: You lead projects that contribute to the advancement of Customer Success.
• Leadership: You lead and take functional responsibility, managing and delegating tasks within a 2–3 person team.

Senior Customer Success Manager, DACH

Lead Customer Success Manager, Tech Startup DACH