PULT

Customer Success Manager

• Customer support & onboarding: You use scalable approaches to support many customers and provide tailored onboarding and support for high-potential or at-risk accounts.
• Product usage & health: You analyze usage trends to identify opportunities to strengthen customer engagement and deliver more value.
• You independently implement strategies that improve customer retention and product adoption.
• Churn and risk management: By continuously monitoring customer data, you detect early signs of churn or dissatisfaction and develop targeted measures to minimize risks and retain customers long-term.
• Account growth: Together with the Sales team, you identify and drive expansion opportunities to realize the full potential of each account.
• Product feedback: You actively collect customer feedback and help our product team continuously improve the product.
• Data management and documentation: You ensure high data quality in the CRM by documenting interactions and identifying automation opportunities.
• Projects: You lead projects that contribute to the advancement of Customer Success.
• Leadership: You lead and take functional responsibility, managing and delegating tasks within a 2–3 person team.

Lead Customer Success Manager, Tech Startup DACH

• Customer support & onboarding: Employ scalable approaches to support many customers.
• Product usage & health: Analyze usage trends to improve customer retention.
• Churn and risk management: Detect potential churn early through continuous data monitoring.
• Growth of customer accounts: Identify and drive expansion opportunities in collaboration with the sales team.
• Product feedback: Actively collect and relay customer feedback to inform product improvements.
• Data management: Ensure CRM data quality and document customer interactions.
• Projects: Lead initiatives to further develop and scale Customer Success.

Lead Customer Success Manager – Tech Startup

Marketing

• Master LinkedIn: research, test, iterate, and document what drives reach, engagement, and inbound leads
• Create and publish content: post drafts, carousels, short videos, comments, and founder/employee content
• Use and test the latest AI tools for marketing
• Build a weekly content engine: themes, hooks, formats, posting schedules, and repurposing
• Analyze performance and run experiments (A/B tests on hooks, formats, topics, and timing)
• Explore new distribution channels

DACH Marketing, SaaS

Sales Development Rep

• Own and drive the top of the sales funnel for the UK market
• Generate high-quality, qualified meetings with decision-makers (HR, Finance, C-level)
• Work primarily on high-intent leads (≈10%) + targeted outbound (≈90%)
• Run structured qualification to ensure only relevant opportunities move forward
• Build and execute smart outbound strategies (calls, email, LinkedIn, AI-supported outreach)
• Collaborate closely with AEs to convert meetings into revenue
• Use modern GTM tools, CRM systems, and AI tools to maximise output
• Continuously optimise messaging, targeting, and approach based on results

Lead Customer Success Manager, Tech Startup DACH

Lead Customer Success Manager – Tech Startup

DACH Marketing, SaaS

Senior Sales Development Representative – SaaS, AI