Strategic Customer Success Manager

Appspace

Strategic Customer Success Manager driving retention and growth for Appspace's key customers. Guiding customers on best practices, technology strategy, and product features in a remote environment.

Posted 7/23/2026full-timeRemote • 🇪🇸 SpainMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive customer experience in Customer Success and Account Management, with a strong technical aptitude for SaaS products. Proven ability to build relationships with executives and drive strategic initiatives that align with customer objectives.

Highest-signal resume keywords

Customer Success ManagementTechnical AptitudeRelationship BuildingStrategic PlanningTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ExperienceAccount ManagementSaaSData AnalysisChurn ForecastingGrowth StrategyProduct DevelopmentIssue ResolutionBusiness Review ExecutionTechnical Product Knowledge

Soft Skills

CollaborationAdvocacyIndependenceDecisivenessCommunication

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer FeedbackC-Suite EngagementCross-Sell OpportunitiesGlobal Fortune 500Appspace Platform

About the role

Key responsibilities & impact

Strategic Advisor: Guide customers on Appspace best practices, technology strategy, and product features. Articulate the value of the whole Appspace platform. Develop, document and execute a success plan that aligns with the customer’s strategic goals.
Customer Feedback Champion: Collect feedback and identify roadblocks to inform product development, go-to-market strategy, and leadership.
Product Liaison: Bridge the gap between customers and product engineering to develop new solutions and influence the product roadmap. Be the voice of the customer.
Issue Resolution Expert: De-escalate and resolve critical customer issues, including navigating disruptions and custom integrations.
Growth Strategist: Build and execute account plans to mitigate risk, drive growth with cross-sell and expansion for your customer portfolio.
Executive Engagement: Lead in-person business reviews with C-suite executives and technical leaders within your customer. Engage the appropriate Appspace team/resource to “be in the room” to achieve successful outcomes.
Data-Driven Insights: Track key customer signals to identify healthy/unhealthy customer accounts, identify trends and areas for improvement.
Sales Collaboration: Manage relationships with Sales Leadership and Account Executives in cross-sell opportunities but also general account management. Report on performance and share best practices with sales teams.
Churn & Growth Forecasting: Forecast churn and growth for your leadership team.
Team Leader: Help onboard new team members, lead training sessions, and share knowledge with peers.
In person strategic business reviews: Conduct business reviews onsite with customers and Appspace leadership, expected travel 25%

Requirements

What you’ll need

Extensive Customer Experience (5+ years): Proven track record in Customer Success, Account Management, Client Services, or similar roles.
Customer Champion: A passion for advocating for customers and acting as an extension of Appspace's customer team.
Technical Aptitude: A strong interest in and ability to learn technical concepts related to Appspace and its customers.
Independent & Decisive: Ability to manage a customer portfolio autonomously, make key decisions, and involve senior management when necessary.
Relationship Builder: Proven success building relationships with technical decision-makers, executives, and economic buyers (including procurement and strategic buyers)
Team Player: Strong collaboration skills to work effectively with Sales, Workplace Experience Services, Product, Engineering, and the Appspace Executive team.
Technical product experience or education (SaaS a must).
Proven success driving customer outcomes and strategic planning for global Fortune 500 enterprises. Align strategic initiatives with customer objectives, maximizing product adoption and fostering long-term partnerships.
Bachelor's degree (technical degree a plus).

Benefits

Comp & perks

Flexible work schedules
Remote work opportunities
A casual dress work environment
Reduced working hours in August
Appspace Quiet Fridays (No non-essential internal meetings scheduled)
Gym allowance
Flexible retribution perks