Appspace

Customer Success Manager

• Create Strategic Relationships: You own a high ARR portfolio of customers to develop and maintain strategic business relationships building fierce customer & brand loyalty
• Customer Engagement: You build in-depth knowledge of the customer, their business/industry and their digital workplace strategy. Together with a deep knowledge of the product and customer you actively promote programs and campaigns that drive customer adoption and engagement and ensure wild success.
• Migration Identification and Support: You drive the process of creating and monitoring opportunities, identifying need, authority and timing to execute migration plans into action. You will work with the Migration Team to provide accurate information to support successful migration opportunities.
• Digital Workplace Consultation: You become the trusted advisor to customers by providing digital workplace strategic plans and applying solutions to address specific business challenges to support them throughout their engagement lifecycle
• Proactive Internal Partnering: Work closely with key cross functional teams, including sales, engineering, implementation to advocate for improving/enhancing existing capabilities where appropriate.

Senior Customer Success Manager

Sales

• Manage a team of Account Executives in achieving individual and overall team/US goals, specifically around New Annual Recurring Revenue (SaaS)
• Manage daily and weekly activities and metrics, pipelines, forecasts and closed deals to ensure above-quota results based on successful pipeline management.
• Coordinate and manage weekly and monthly one-on-one and team-wide pipeline reviews, meetings and trainings to ensure ongoing improvement.
• Maintain, renew and/or grow a targeted list of existing Accounts.
• Quote, negotiate, and assist Account Executives in closing complex transactions through the development of executive-level relationships with key prospects.
• Be a change agent and help define needed processes, procedures and best practices across the team/department to grow our business.
• Work closely with internal partners as appropriate, including customer support and services, product, marketing/channels, and other business support teams.
• Mentor and coach the sales team by creating/analyzing metrics, product demo monitoring, and call reviews to improve effectiveness and productivity.
• Effectively use Salesforce to track sales activity and drive the consistent and accurate use of sales automation software.
• Attract, on-board and train, coach and develop, and retain top sales talent; set expectations, hold team members accountable and manage performance/results.
• Build an energetic and winning sales culture.

Director, Enterprise Sales – Americas

Full-stack Engineer

• Develop clean, readable and maintainable software code according to requirements and specifications.
• Deliver code within established quality and performance standards and agreed-upon timelines.
• Develop unit-testable code and corresponding unit tests.
• Design and implement complex development work items.
• Lead a small team of Software Engineers on development projects when required.
• Support team members by providing technical guidance and experience.
• Reduce technical debt by analyzing and refactoring code.
• Perform software architecture and code reviews and communicate changes to engineers.
• Participate in sprint estimation with Scrum Masters and Engineering Managers.
• Contribute to process improvement initiatives that enhance performance and efficiency.
• Communicate work progress and pertinent information to the Software Engineering Lead.
• Perform miscellaneous job-related duties as assigned.

Senior Software Engineer I

Chief Technology Officer

• Set and execute the technology strategy in alignment with company objectives
• Lead high-performing teams across Engineering, IT, and Security
• Drive innovation and ensure technology scalability, reliability, and security
• Build and optimize agile development processes
• Partner with cross-functional leaders to deliver an exceptional customer experience
• Serve as key member of leadership team driving technology vision and execution to support growth and innovation goals

• Manage day-to-day operations, goal setting, career development, performance management, and growth of team members
• Maintain a high level of team engagement and motivation
• Effectively manage up to 10 team members
• Serve as first escalation point for CSAT issues and employee process questions
• Responsible for all of your team’s ARR
• Report on churn risks and mitigation efforts
• Account assignment and rebalancing
• Data analysis to proactively identify areas for innovation and improvement within the CSM Team and drive collaborative developments within our existing playbooks
• Be responsible for the metrics and results of your team
• Serve as a coach and mentor, helping to develop the skills of your team so they are able to achieve their metrics and career goals
• Develop, retain and motivate an existing team while recruiting for new members and continually raising the bar for talent and capabilities
• Maximize efficiency in a constantly changing and growing environment
• Supporting and directing new and experienced CSMs in strategies to build lasting relationships with customers
• Coordinate with recruiting and internal teams to recruit, hire, and train new team members.

Team Manager, Customer Success

Customer Success Team Manager

• Drive strategy, planning, and execution of sales for Appspace’s Employee Comms Solution to customers and prospects
• Work closely with strategic partners and channel community to enhance relationships and drive new partnerships
• Partner with Account Executives or sell directly to buyers to drive revenue growth through pipeline development and deal-winning activities
• Target accounts for new customer acquisition and upsell/cross-sell within existing accounts
• Present and demonstrate the Appspace Employee Comms capabilities in early sales stages and coordinate additional resources as needed
• Build and execute innovative business plans with partners and channel community to meet customer needs
• Engage with cross-functional teams (Engineering, Marketing, IT) to drive sales
• Grow and convert pipeline from multiple sources and establish reference customers
• Accurately forecast pipeline development and report on opportunities to deliver sales results
• Negotiate with peers, partners, and customers using a win/win philosophy
• Represent Appspace at partner meetings, trade shows, events, and conferences

Product Sales Specialist

• Drive strategy, planning, and execution of sales for Appspace’s Employee Comms Solution to customers and prospective customers
• Work closely with strategic partners and channel community and partner with Account Executive peers or sell directly to buyers
• Drive revenue growth through ongoing pipeline development and deal-winning activities
• Take a leadership role driving Appspace Employee Comms sales for assigned territory
• Target accounts to acquire new Appspace customers and upsell/cross-sell to existing accounts
• Be the go-to expert on Appspace in a collaborative sales approach with strategic technology and channel partners
• Build and execute an innovative business plan with strategic partners and channel community
• Present and demonstrate the Appspace story and Employee Comms capabilities in early sales stages and coordinate additional resources
• Engage cross-functional resources from Engineering, Marketing, IT, and others as needed to drive sales
• Grow and convert pipeline from multiple sources and establish reference customers
• Accurately forecast pipeline development and report on opportunities within assigned territory
• Negotiate with peers, partners, and customers using a win/win philosophy
• Represent Appspace at partner meetings, trade shows, events, and conferences

Account Manager

• Appspace: creating better work experiences via a Workplace Experience Platform
• Role: Embedded Technologies Partner Account Manager driving channel partnerships with consulting firms and hardware OEMs
• Act as subject matter expert to drive mindshare, influence, pipeline opportunities, and ARR with strategic partners
• Partner closely with industry leaders and establish Appspace as the nucleus of partner workplace solutions
• Drive awareness through events, strategy sessions, speaking engagements, and campaigns
• Educate external partners and internal teams on Appspace products, partner programs, and enablement tools
• Uncover coinvestment opportunities and develop campaigns that differentiate Appspace
• Report weekly updates, revenue forecasts, influenced pipeline, and closed sales
• Position requires ~40% travel and collaboration with sales, engineering, product, and marketing teams

Partner Account Manager – Embedded Technologies

• Define, build and lead Appspace’s embedded technologies partnerships with consulting firms, professional service firms, and hardware OEMs
• Act as subject matter expert to drive quantifiable results (mindshare, reputation, influenced pipeline, ARR) with global consulting and OEM partners
• Partner with global consulting firms, hardware OEM partners, and enterprise organizations to position Appspace as the foundation for hardware and software solutions
• Collaborate closely with Appspace sales, engineering, product, and marketing teams to drive positive business outcomes
• Support a small, strategic portfolio of partners globally and report to the VP of Global Partnerships
• Create a vibrant channel focused on consulting firms and hardware OEMs and drive awareness through events, strategy sessions, sponsored speaking engagements, and other activities
• Educate external partners and resellers on Appspace products, partner programs, and enablement tools; deliver sales and technical presentations
• Educate internal teams on embedded product offerings, positioning, and demonstrations to inform customers and build pipeline
• Uncover coinvestment opportunities (events, campaigns, associations) to drive awareness and pipeline
• Provide weekly updates and report revenue forecasts, influenced pipeline, and closed sales
• Develop campaigns and strategies to differentiate Appspace within global consulting and hardware OEM partners
• Introduce and engage internal colleagues across sales, marketing, engineering, and product to establish redundant communication channels with strategic partners
• Remote role with approximately 40% travel required

Senior Customer Success Manager

Director, Enterprise Sales – Americas

Senior Software Engineer I

Chief Technology Officer

Team Manager, Customer Success

Customer Success Team Manager

Product Sales Specialist

Product Sales Specialist

Partner Account Manager – Embedded Technologies

Partner Account Manager, Embedded Technologies