Appspace

Customer Success Manager

• Strategic Advisor: Guide customers on Appspace best practices, technology strategy, and product features. Articulate the value of the whole Appspace platform. Develop, document and execute a success plan that aligns with the customer’s strategic goals.
• Customer Feedback Champion: Collect feedback and identify roadblocks to inform product development, go-to-market strategy, and leadership.
• Product Liaison: Bridge the gap between customers and product engineering to develop new solutions and influence the product roadmap. Be the voice of the customer.
• Issue Resolution Expert: De-escalate and resolve critical customer issues, including navigating disruptions and custom integrations.
• Growth Strategist: Build and execute account plans to mitigate risk, drive growth with cross-sell and expansion for your customer portfolio.
• Executive Engagement: Lead in-person business reviews with C-suite executives and technical leaders within your customer. Engage the appropriate Appspace team/resource to “be in the room” to achieve successful outcomes.
• Data-Driven Insights: Track key customer signals to identify healthy/unhealthy customer accounts, identify trends and areas for improvement.
• Sales Collaboration: Manage relationships with Sales Leadership and Account Executives in cross-sell opportunities but also general account management. Report on performance and share best practices with sales teams.
• Churn & Growth Forecasting: Forecast churn and growth for your leadership team.
• Team Leader: Help onboard new team members, lead training sessions, and share knowledge with peers.
• In person strategic business reviews: Conduct business reviews onsite with customers and Appspace leadership, expected travel 25%

Strategic Customer Success Manager

Customer Support

• Manage the Appspace Partner Desk, including new partner leads, onboarding, and day-to-day management of assigned Partners
• Educate partners on Appspace product/services portfolio, partner programs, and enablement tools
• Provide sales presentations to Partner AMs, SEs, Solution Architects, Product teams, and Marketing teams
• Represent Appspace at industry and partner events
• Provide clear weekly updates to Appspace GTM leadership on pipeline and revenue forecast
• Work closely with Appspace Sellers and Customer Success Teams to support account growth and renewal retention
• Develop complete mastery of sales acumen, partner enablement, operations, and industry knowledge
• Determine creative ways to differentiate Appspace from the competition and ensure a dominant position in assigned partner accounts

Senior Partner Support Specialist

Account Manager

• Drive organization alignment with assigned partners, including executives, sales, marketing, technical teams, and business operations.
• Develop and execute annual business plans that detail specific sales and tactical strategies to meet or exceed the assigned revenue target.
• Educate partners on Appspace product/services portfolio, partner programs, and enablement tools. This includes providing sales and technical presentations to Partner AMs, SEs, Solution Architects, Product teams, and Marketing teams.
• Represent Appspace at industry and partner events.
• Build partner account plans and drive regular internal and external account reviews to ensure success against predefined KPIs.
• Provide clear weekly updates to Appspace GTM leadership on revenue forecasts, the sales pipeline, and closed sales.
• Develop complete mastery of sales acumen, partner enablement, operations, and industry knowledge.
• Determine creative ways to differentiate Appspace from the competition and ensure a dominant position in assigned partner accounts.

Senior Partner Account Manager

Security Engineer

• Cloud Security Operations: Design, implement, and optimize robust cloud security architectures to enhance, build, monitor and address all security alerts from our SIEM and other security systems. This is an operational role whereby you will be available M-F 8am-5pm EDT and, when needed, on-call shifts on evenings and weekends.
• Network Security Expertise: Your network security and cloud security expertise will be required to respond to customer questionnaires, customer calls and create artifacts including network diagrams, architecture diagram, data flow diagrams and other artifacts to support customer requests. Strong written skills will be required here and attention to detail.
• SIEM Integration & Optimization: As a Level-2 Security Operations support team member, you will review all security alerts and resolve these alerts in a timely manner. You will work with our current Security Operations team to expand on our current alerting and reporting capabilities to enhance visibility across our attack surface. Powershell or similar scripting skills will be required.
• SaaS Security Best Practices: Provide expert guidance on securing SaaS applications, including identity and access management (IAM), data encryption, API security, and secure configuration baselines. You will be responsible for leading and managing all firewall reviews, access reviews, system reviews and risk assessments.
• Compliance & Governance: Lead and contribute to compliance initiatives, ensuring cloud environments adhere to industry regulations and frameworks such as GDPR, SOC 2, ISO 27001, CMMC and CSA STAR. Conduct security assessments and gap analyses.
• Customer Engagement & Presentation: Act as a trusted advisor to clients, effectively communicating complex technical security concepts to both technical and non-technical stakeholders. Deliver engaging presentations, attend client workshops, and build strong client relationships.
• Incident Response & Remediation: Support incident response activities by providing expert analysis and remediation strategies for cloud security incidents. This will extend to leading Incident Response Plan initiatives and creating documentation for all parties to follow specific plans.
• Stay Ahead of the Curve: Continuously research and evaluate emerging cloud security threats, technologies, and best practices.

Strategic Customer Success Manager

Senior Partner Support Specialist

Senior Partner Account Manager

Cloud Security Engineer