Appspace

Support Engineer

• Provide first response and technical support issue resolution via chat, email, phone and remote sessions.
• Ask appropriate fact finding questions to clearly identify and understand the client’s issue while helping to isolate potential root cause.
• Escalate cases requiring advanced technical skill.
• Advise customers on network related requirements - including firewalls ports & basic TCP/IP settings when appropriate.
• Serve as the client’s subject matter expert for the Appspace platform and app
• Identify operational issues via retrieval and evaluation of errors and logs
• Problem solve and embrace technical curiosity to research issues when needed
• Stay organized and document all customer interactions using company CRM (Salesforce) and related tools

Technical Support Engineer

Security Engineer

• Cloud Security Operations: Design, implement, and optimize robust cloud security architectures to enhance, build, monitor and address all security alerts from our SIEM and other security systems. This is an operational role whereby you will be available M-F 8am-5pm EDT and on-call shifts on evenings and weekends.
• Perform penetration testing activities on Web Applications, Cloud Environments and Mobile Applications using black-box testing tools, in-depth penetration test (using shell scripts and manual testing) techniques, DAST & SAST tools. The candidate should be familiar with black box, gray box and white box testing techniques along with red teaming skills.
• Understand the application architectural components, business purpose of the application and code at high level. The resource will be responsible for assisting in architecting secure coding practices.
• Network Security Expertise: Your network security and cloud security expertise will be required to respond to customer questionnaires, customer calls and create artifacts including network diagrams, architecture diagram, data flow diagrams and other artifacts to support customer requests. Strong written skills will be required here and attention to detail.
• Firewall & WAF Management: Configure, manage, and troubleshoot cloud-native firewalls (e.g., GCP Cloud Firewall, Azure Firewall, AWS Security Groups/NACLs) and Web Application Firewalls (WAFs) to protect web applications from common vulnerabilities and attacks. The candidate will demonstrate past hands-on network experience in managing complex layer-4 to layer-7 rules.
• SIEM Integration & Optimization: As a Level-2 Security Operations support team member, you will review all security alerts and resolve these alerts in a timely manner. You will work with our current Security Operations team to expand on our current alerting and reporting capabilities to enhance visibility across our attack surface. Powershell or similar scripting skills will be required.
• SaaS Security Best Practices: Provide expert guidance on securing SaaS applications, including identity and access management (IAM), data encryption, API security, and secure configuration baselines. You will be responsible for leading and managing all firewall reviews, access reviews, system reviews and risk assessments.
• Compliance & Governance: Lead and contribute to compliance initiatives, ensuring cloud environments adhere to industry regulations and frameworks such as GDPR, SOC 2, ISO 27001, CMMC and CSA STAR. Conduct security assessments and gap analyses.
• Customer Engagement & Presentation: Act as a trusted advisor to clients, effectively communicating complex technical security concepts to both technical and non-technical stakeholders. Deliver engaging presentations, attend client workshops, and build strong client relationships.
• Incident Response & Remediation: Support incident response activities by providing expert analysis and remediation strategies for cloud security incidents. This will extend to leading Incident Response Plan initiatives and creating documentation for all parties to follow specific plans.
• Vulnerability Management and Penetration Testing: Responsible for running the comprehensive vulnerability management and penetration testing program. The candidate will be responsible for reviewing, interpreting and advising operations teams on how best to remediate identified vulnerabilities and work with the operations to bring all findings to a close. The candidate will be responsible for working with our software development teams to review, manage and collaborate on the remediation of open OWASP findings.
• Stay Ahead of the Curve: Continuously research and evaluate emerging cloud security threats, technologies, and best practices.

Cloud Security Engineer

Executive Assistant

• Manage the CEO's and President’s dynamic and complex calendars, prioritizing meetings to align with strategic business objectives and protecting focus time for high-leverage work.
• Prepare agendas, presentations, and briefing materials for all internal and external meetings (including Board meetings, investor updates, and client pitches).
• Track and follow up on key action items from executive and leadership meetings, ensuring accountability and timely execution across departments.
• Manage and filter the CEO's and President’s email and communication channels (Slack, etc.), prioritizing time-sensitive requests and drafting responses on behalf of the executive.
• Act as the professional point of contact for internal teams, clients, investors, and board members, handling all communications with professionalism and discretion.
• Handle sensitive company information, including financial data, HR matters, and strategic plans, with the utmost discretion and integrity.
• Plan and coordinate domestic and international travel (flights, accommodations, ground transportation) with detailed, comprehensive itineraries, anticipating and resolving potential travel conflicts.
• Prepare and submit detailed expense reports in a timely manner.
• Assist in planning and executing company-wide events, executive offsites, and client dinners.
• Lead or support special projects and research initiatives as assigned by the CEO or President, which may involve cross-functional coordination (e.g., assisting with M&A due diligence, compiling market research).

Customer Success Manager

• Drive customer retention through tracking leading indicators of renewals and upsells, and analyze them to provide actionable insights to CS leadership
• Use data to identify at-risk accounts and create playbooks for CSMs to address
• Analyze strategic accounts for upsell and assist in defining playbooks and processes to target growth
• Empower the customer success organization by developing key dashboards for use by the CS and CS leadership team
• Define scalable processes for 1:Many communications, and work with cross-functional teams to develop tech-touch model to synchronize with CSM touchpoints to facilitate digital enablement
• Work with cross-functional teams to instrument data and processes to help meet renewal and upsell targets and deliver on customers’ needs
• Develop key dashboards for use by the executive team for reflecting the activities and metrics within customer success
• Implement and manage software that facilitates CSM Ops activities
• Determine the timing and content of touch points for CSMs along the customer journey to drive optimal adoption and net promoter score
• Assist the Onboarding team in continuous improvements and modifications based on product enhancements and customer needs

Customer Success Operations Analyst

Sales Engineer

• Provide technical and sales support for assigned and prospective customers
• Take the lead on moving opportunities through the sales process from a technical perspective, knowing when to engage other team members for success and closure
• Perform technical presentations for customers, partners, and prospects
• Assist with developing formal sales plans and proposals for assigned opportunities, selling at the solution and architectural level.
• Ability to understand complex customer technical and business situations and identify where Appspace solutions can provide value.
• Act as an SME for ongoing implementations and deployments to provide solutions that fit customer use cases.
• Collaborate with our Enhanced Services team and Customer Success team to ensure proposed solutions are properly scoped and, ultimately, successful.
• Help drive account and partner relationship building
• Keeping up-to-date on relevant competitive solutions, products, and services

• Create Strategic Relationships: You own a high ARR portfolio of customers to develop and maintain strategic business relationships building fierce customer & brand loyalty
• Customer Engagement: You build in-depth knowledge of the customer, their business/industry and their digital workplace strategy. Together with a deep knowledge of the product and customer you actively promote programs and campaigns that drive customer adoption and engagement and ensure wild success.
• Migration Identification and Support: You drive the process of creating and monitoring opportunities, identifying need, authority and timing to execute migration plans into action. You will work with the Migration Team to provide accurate information to support successful migration opportunities.
• Digital Workplace Consultation: You become the trusted advisor to customers by providing digital workplace strategic plans and applying solutions to address specific business challenges to support them throughout their engagement lifecycle
• Proactive Internal Partnering: Work closely with key cross functional teams, including sales, engineering, implementation to advocate for improving/enhancing existing capabilities where appropriate.

Senior Customer Success Manager

Sales

• Manage a team of Account Executives in achieving individual and overall team/US goals, specifically around New Annual Recurring Revenue (SaaS)
• Manage daily and weekly activities and metrics, pipelines, forecasts and closed deals to ensure above-quota results based on successful pipeline management.
• Coordinate and manage weekly and monthly one-on-one and team-wide pipeline reviews, meetings and trainings to ensure ongoing improvement.
• Maintain, renew and/or grow a targeted list of existing Accounts.
• Quote, negotiate, and assist Account Executives in closing complex transactions through the development of executive-level relationships with key prospects.
• Be a change agent and help define needed processes, procedures and best practices across the team/department to grow our business.
• Work closely with internal partners as appropriate, including customer support and services, product, marketing/channels, and other business support teams.
• Mentor and coach the sales team by creating/analyzing metrics, product demo monitoring, and call reviews to improve effectiveness and productivity.
• Effectively use Salesforce to track sales activity and drive the consistent and accurate use of sales automation software.
• Attract, on-board and train, coach and develop, and retain top sales talent; set expectations, hold team members accountable and manage performance/results.
• Build an energetic and winning sales culture.

Director, Enterprise Sales – Americas

Full-stack Engineer

• Develop clean, readable and maintainable software code according to requirements and specifications.
• Deliver code within established quality and performance standards and agreed-upon timelines.
• Develop unit-testable code and corresponding unit tests.
• Design and implement complex development work items.
• Lead a small team of Software Engineers on development projects when required.
• Support team members by providing technical guidance and experience.
• Reduce technical debt by analyzing and refactoring code.
• Perform software architecture and code reviews and communicate changes to engineers.
• Participate in sprint estimation with Scrum Masters and Engineering Managers.
• Contribute to process improvement initiatives that enhance performance and efficiency.
• Communicate work progress and pertinent information to the Software Engineering Lead.
• Perform miscellaneous job-related duties as assigned.

Senior Software Engineer I

Chief Technology Officer

• Set and execute the technology strategy in alignment with company objectives
• Lead high-performing teams across Engineering, IT, and Security
• Drive innovation and ensure technology scalability, reliability, and security
• Build and optimize agile development processes
• Partner with cross-functional leaders to deliver an exceptional customer experience
• Serve as key member of leadership team driving technology vision and execution to support growth and innovation goals

• Manage day-to-day operations, goal setting, career development, performance management, and growth of team members
• Maintain a high level of team engagement and motivation
• Effectively manage up to 10 team members
• Serve as first escalation point for CSAT issues and employee process questions
• Responsible for all of your team’s ARR
• Report on churn risks and mitigation efforts
• Account assignment and rebalancing
• Data analysis to proactively identify areas for innovation and improvement within the CSM Team and drive collaborative developments within our existing playbooks
• Be responsible for the metrics and results of your team
• Serve as a coach and mentor, helping to develop the skills of your team so they are able to achieve their metrics and career goals
• Develop, retain and motivate an existing team while recruiting for new members and continually raising the bar for talent and capabilities
• Maximize efficiency in a constantly changing and growing environment
• Supporting and directing new and experienced CSMs in strategies to build lasting relationships with customers
• Coordinate with recruiting and internal teams to recruit, hire, and train new team members.

Team Manager, Customer Success

Customer Success Team Manager

• Drive strategy, planning, and execution of sales for Appspace’s Employee Comms Solution to customers and prospects
• Work closely with strategic partners and channel community to enhance relationships and drive new partnerships
• Partner with Account Executives or sell directly to buyers to drive revenue growth through pipeline development and deal-winning activities
• Target accounts for new customer acquisition and upsell/cross-sell within existing accounts
• Present and demonstrate the Appspace Employee Comms capabilities in early sales stages and coordinate additional resources as needed
• Build and execute innovative business plans with partners and channel community to meet customer needs
• Engage with cross-functional teams (Engineering, Marketing, IT) to drive sales
• Grow and convert pipeline from multiple sources and establish reference customers
• Accurately forecast pipeline development and report on opportunities to deliver sales results
• Negotiate with peers, partners, and customers using a win/win philosophy
• Represent Appspace at partner meetings, trade shows, events, and conferences

Product Sales Specialist

• Drive strategy, planning, and execution of sales for Appspace’s Employee Comms Solution to customers and prospective customers
• Work closely with strategic partners and channel community and partner with Account Executive peers or sell directly to buyers
• Drive revenue growth through ongoing pipeline development and deal-winning activities
• Take a leadership role driving Appspace Employee Comms sales for assigned territory
• Target accounts to acquire new Appspace customers and upsell/cross-sell to existing accounts
• Be the go-to expert on Appspace in a collaborative sales approach with strategic technology and channel partners
• Build and execute an innovative business plan with strategic partners and channel community
• Present and demonstrate the Appspace story and Employee Comms capabilities in early sales stages and coordinate additional resources
• Engage cross-functional resources from Engineering, Marketing, IT, and others as needed to drive sales
• Grow and convert pipeline from multiple sources and establish reference customers
• Accurately forecast pipeline development and report on opportunities within assigned territory
• Negotiate with peers, partners, and customers using a win/win philosophy
• Represent Appspace at partner meetings, trade shows, events, and conferences

Account Manager

• Appspace: creating better work experiences via a Workplace Experience Platform
• Role: Embedded Technologies Partner Account Manager driving channel partnerships with consulting firms and hardware OEMs
• Act as subject matter expert to drive mindshare, influence, pipeline opportunities, and ARR with strategic partners
• Partner closely with industry leaders and establish Appspace as the nucleus of partner workplace solutions
• Drive awareness through events, strategy sessions, speaking engagements, and campaigns
• Educate external partners and internal teams on Appspace products, partner programs, and enablement tools
• Uncover coinvestment opportunities and develop campaigns that differentiate Appspace
• Report weekly updates, revenue forecasts, influenced pipeline, and closed sales
• Position requires ~40% travel and collaboration with sales, engineering, product, and marketing teams

Partner Account Manager – Embedded Technologies

• Define, build and lead Appspace’s embedded technologies partnerships with consulting firms, professional service firms, and hardware OEMs
• Act as subject matter expert to drive quantifiable results (mindshare, reputation, influenced pipeline, ARR) with global consulting and OEM partners
• Partner with global consulting firms, hardware OEM partners, and enterprise organizations to position Appspace as the foundation for hardware and software solutions
• Collaborate closely with Appspace sales, engineering, product, and marketing teams to drive positive business outcomes
• Support a small, strategic portfolio of partners globally and report to the VP of Global Partnerships
• Create a vibrant channel focused on consulting firms and hardware OEMs and drive awareness through events, strategy sessions, sponsored speaking engagements, and other activities
• Educate external partners and resellers on Appspace products, partner programs, and enablement tools; deliver sales and technical presentations
• Educate internal teams on embedded product offerings, positioning, and demonstrations to inform customers and build pipeline
• Uncover coinvestment opportunities (events, campaigns, associations) to drive awareness and pipeline
• Provide weekly updates and report revenue forecasts, influenced pipeline, and closed sales
• Develop campaigns and strategies to differentiate Appspace within global consulting and hardware OEM partners
• Introduce and engage internal colleagues across sales, marketing, engineering, and product to establish redundant communication channels with strategic partners
• Remote role with approximately 40% travel required

Technical Support Engineer

Cloud Security Engineer

Executive Assistant

Customer Success Operations Analyst

Sales Engineer

Senior Customer Success Manager

Director, Enterprise Sales – Americas

Senior Software Engineer I

Chief Technology Officer

Team Manager, Customer Success

Customer Success Team Manager

Product Sales Specialist

Product Sales Specialist

Partner Account Manager – Embedded Technologies

Partner Account Manager, Embedded Technologies