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Customer Success Manager
Wallbox ChargersCustomer Success Manager ensuring successful customer onboarding, adoption, and satisfaction across Wallbox’s EV charging solutions. Driving retention and acting as a trusted partner throughout customer lifecycle.
About the role
Key responsibilities & impact- Lead customer onboarding, including training, documentation, and initial deployment support.
- Ensure smooth installation, commissioning, and integration of AC and DC products.
- Serve as the primary post-sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers.
- Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams.
- Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect-to-customer transitions and long-term success.
- Work with cross-functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.
- Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.
Requirements
What you’ll need- 3–5+ years in B2B customer-facing roles (Customer Success, Account Management, Pre-Sales, or Project Management), preferably in infrastructure, energy, or EV charging
- Proven track record managing large, complex accounts and multi-stakeholder relationships.
- Strong relationship management and consultative skills.
- Technical understanding of hardware/software solutions, ideally in energy or mobility.
- Familiarity with public tender processes, regulatory frameworks, and large contract negotiations.
- Spanish + English Speaker.
Benefits
Comp & perks- Flexible working hours
- Hybrid work schedule and half Fridays.
- First-class private health insurance.
- Flexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps
- Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project TrackingRisk ManagementInstallation and CommissioningIntegration of AC and DC ProductsDocumentation Development
Soft Skills
Relationship ManagementConsultative SkillsCustomer Satisfaction FocusEscalation ManagementCollaboration