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About the role
Key responsibilities & impact- Serve as a trusted technical advisor for prospects/customers to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes
- Effectively communicate at most levels of the customer’s organization to influence business outcomes via Mixpanel, design and execute a comprehensive analytics strategy, and unblock technical and organizational roadblocks
- Own the customer’s success with Mixpanel — documenting and delivering ROI to the customer throughout their journey to transform their business with self-serve analytics
- Own onboarding and data health for your assigned customers/projects, including ongoing enhancements to their data quality and overall tech stack integration
- Engage with customers’ engineering, product management, and marketing teams to handle technical onboarding, optimize Mixpanel deployments, and improve data trust
- Deliver a variety of technical services ranging from data architecture consultations to adoption and change management best practices
- Leverage modern data architecture expertise to create scalable data governance practices and data trust for our customers, including data optimization and re-implementation projects
- Successfully execute on success outcomes whilst balancing project timelines, scope creep, and unanticipated issues
- Bridge the technical-business gap with your customers — working with business stakeholders to define a strategic vision for Mixpanel and then working with the right business and technical contacts to execute that vision
- Collaborate with our technical and solutions partners as needed on data optimization and onboarding projects
- Be a technical sponsor for internal engagements with Mixpanel product and engineering teams to prioritize product and systems tasks from clients
Requirements
What you’ll need- Experience consulting on defining and delivering ROI through new tool implementations
- Experience working with Director-level members of the customer organization to define a strategic vision and successfully leveraging those members to deliver on that vision
- The ability to communicate with stakeholders at most levels of an organization — from talking with developers about the ins and outs of an API to talking to a Director of Data Science/Product Management about organizational efficiency
- Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change
- Has a demonstrated successful record of experience in customer success, client-facing professional services, consulting, or technical project management role
- Excellent written, analytical, and communication skills
- Strong process and/or project delivery discipline
- Eager to learn new technologies and adapt to evolving customer needs
Benefits
Comp & perks- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data GovernanceAnalytics StrategyData Quality OptimizationTechnical OnboardingChange Management
Soft Skills
Excellent CommunicationAnalytical SkillsProcess DisciplineAdaptabilityCollaboration