Customer Success Manager

Power Factors

Customer Success Manager managing a portfolio of major accounts at Power Factors in the renewable energy sector. Focused on account management, product adoption, and driving customer success.

Posted 7/3/2026full-timeSeville • 🇪🇸 SpainMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Unity

About the role

Key responsibilities & impact

Own multi-threaded relationships across each account: champion, director, and VP-level at minimum. No single point of failure.
Proactively map the customer org and build coverage before risk surfaces.
Lead structured business reviews (QBRs/EBRs) that connect Power Factors value directly to customer outcomes and business priorities.
Serve as the internal cross-functional nexus for customer advocacy — aligning CS, Sales, and Product around your accounts.
Accelerate time-to-value on new accounts; identify where customers stall and proactively unblock them.
Coordinate complex, multi-asset onboardings in partnership with Professional Services, delivering executive-level status updates independently.
Guide customers to full platform utilization through proactive coaching, training, and usage analysis.
Manage renewals 90+ days out. Multi-thread commercial relationships and drive NRR through proactive expansion plans with minimal Sales dependency.
Own novation processes from EPC to plant owner, ensuring smooth transitions and continuity of value.
Identify and develop expansion opportunities as a natural extension of account planning, not as a separate motion.
Use account health data and customer signals to stay ahead of risk across your portfolio.
Spot patterns across accounts and bring data-backed findings into renewal and account planning.
Deliver structured, actionable feedback to Product and Support; you are a key voice of the customer internally.
Mentor CSM peers through informal coaching, account guidance, and knowledge sharing.
Contribute to playbooks, frameworks, and best practices adopted by the broader CS team.
Model AI-augmented ways of working: account planning, QBR prep, risk analysis, etc, and help codify repeatable workflows for the team.

Requirements

What you’ll need

5+ years in a customer success, account management, or client services role within a B2B SaaS environment.
Demonstrated ability to manage a portfolio of complex, multi-stakeholder enterprise accounts independently.
Proven track record driving retention and NRR growth, not just managing renewals but building commercial momentum.
Experience leading executive-level business reviews with confidence and credibility.
Strong cross-functional instincts, ability to align Sales, Product, Support, and Professional Services around customer priorities.
Excellent communication skills, written and verbal, with the ability to adapt across audiences from plant operators to C-suite.
Solid knowledge of renewable energy asset management: solar, wind, and/or battery storage. You understand how these assets are operated, measured, and optimized.
Familiarity with key commercial structures: PPAs, O&M contracts, asset ownership transitions (novations), and how these shape customer priorities.
Understanding of SCADA systems, APM platforms, or performance monitoring at a level that enables credible peer-level conversation with technical stakeholders.
Direct experience with Power Factors Unity or a comparable APM/SCADA/CAM platform.
Background working with IPPs, asset owners, OEM analytics teams, or renewable O&M organizations.
Experience managing complex novation processes (EPC-to-owner transitions) in a customer-facing capacity.
Proficiency with CRM platforms (Salesforce preferred) and CS tooling (Gainsight or equivalent).

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Power Factors Website LinkedIn All Job Openings 501 - 1000 employees ⚡ Energy ☁️ SaaS Energy
Renewable Energy
SaaS Power Factors is a leading provider of renewable energy management solutions, offering a comprehensive suite of software and hardware that enables real-time control and monitoring of renewable assets such as wind, solar, and energy storage. Their Unity Suite Solutions include Local and Central SCADA, EMS, and Power Plant Controller solutions as well as asset performance management and AI-driven insights, allowing clients to optimize asset availability and yield. Power Factors serves a diverse range of clients, including independent power producers, utilities, and investors, helping them manage and enhance their renewable energy portfolios effectively. Customer Success Manager 🔥 1 hour ago 🏢🏡 Seville – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own multi-threaded relationships across each account: champion, director, and VP-level at minimum. No single point of failure.
Proactively map the customer org and build coverage before risk surfaces.
Lead structured business reviews (QBRs/EBRs) that connect Power Factors value directly to customer outcomes and business priorities.
Serve as the internal cross-functional nexus for customer advocacy — aligning CS, Sales, and Product around your accounts.
Accelerate time-to-value on new accounts; identify where customers stall and proactively unblock them.
Coordinate complex, multi-asset onboardings in partnership with Professional Services, delivering executive-level status updates independently.
Guide customers to full platform utilization through proactive coaching, training, and usage analysis.
Manage renewals 90+ days out. Multi-thread commercial relationships and drive NRR through proactive expansion plans with minimal Sales dependency.
Own novation processes from EPC to plant owner, ensuring smooth transitions and continuity of value.
Identify and develop expansion opportunities as a natural extension of account planning, not as a separate motion.
Use account health data and customer signals to stay ahead of risk across your portfolio.
Spot patterns across accounts and bring data-backed findings into renewal and account planning.
Deliver structured, actionable feedback to Product and Support; you are a key voice of the customer internally.
Mentor CSM peers through informal coaching, account guidance, and knowledge sharing.
Contribute to playbooks, frameworks, and best practices adopted by the broader CS team.
Model AI-augmented ways of working: account planning, QBR prep, risk analysis, etc, and help codify repeatable workflows for the team. 🎯 Requirements
5+ years in a customer success, account management, or client services role within a B2B SaaS environment.
Demonstrated ability to manage a portfolio of complex, multi-stakeholder enterprise accounts independently.
Proven track record driving retention and NRR growth, not just managing renewals but building commercial momentum.
Experience leading executive-level business reviews with confidence and credibility.
Strong cross-functional instincts, ability to align Sales, Product, Support, and Professional Services around customer priorities.
Excellent communication skills, written and verbal, with the ability to adapt across audiences from plant operators to C-suite.
Solid knowledge of renewable energy asset management: solar, wind, and/or battery storage. You understand how these assets are operated, measured, and optimized.
Familiarity with key commercial structures: PPAs, O&M contracts, asset ownership transitions (novations), and how these shape customer priorities.
Understanding of SCADA systems, APM platforms, or performance monitoring at a level that enables credible peer-level conversation with technical stakeholders.
Direct experience with Power Factors Unity or a comparable APM/SCADA/CAM platform.
Background working with IPPs, asset owners, OEM analytics teams, or renewable O&M organizations.
Experience managing complex novation processes (EPC-to-owner transitions) in a customer-facing capacity.
Proficiency with CRM platforms (Salesforce preferred) and CS tooling (Gainsight or equivalent). Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Account ManagementPortfolio ManagementRisk AnalysisBusiness Review LeadershipNovation ProcessesData AnalysisCoaching and TrainingCustomer Advocacy

Soft Skills

Excellent CommunicationAdaptabilityMentoring