Customer Success Manager

• Own the customer journey from pre-onboarding through long-term success
• Partner with customers immediately post-sale to guide them through pre-onboarding and implementation
• Lead system setup and configuration alongside customers, ensuring Renterra is tailored to their business workflows
• Conduct live training sessions to educate customers on core functionality and best practices
• Ensure customers successfully go live and feel confident using Renterra in their daily operations
• Identify risks early in the onboarding process and proactively address them
• Occasionally assist with in-person, onsite implementations when necessary
• Own long-term relationships for a portfolio of customers and serve as their primary point of contact
• Proactively monitor customer usage, engagement, and health indicators
• Lead ongoing check-ins and success reviews with customers
• Respond to customer questions and coordinate with support, product, and engineering as needed
• Advocate for customers internally while setting clear expectations
• Manage renewals and work to maximize retention and long-term value
• Identify opportunities for expansion and execute upsells through additional products, features, or increased usage
• Gather and synthesize customer feedback to inform product improvements and roadmap decisions
• Partner closely with product and engineering teams to represent the voice of the customer

• Identify and define a growth strategy in the market for the business
• Consistently exceed monthly, quarterly and annual sales targets and expect to be well-compensated for results
• Manage the sales process end to end, proactively managing our internal teams to ensure completion of the implementation process

New Business Sales – Automotive CRM

• Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
• Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
• Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
• Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
• Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
• Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
• Travel required: Up to 25% of the time

Major Customer Success Manager

• Collaborate with internal stakeholders, including Renewal Managers and Account Managers
• Provide strategic guidance to ensure adoption of Meltwater solutions
• Empower clients with resources for strong advocacy
• Foster understanding of customer's organizational context
• Partner with Account Managers for upselling and growth
• Engage with accounts ahead of renewal dates
• Take ownership of customer account gross retention
• Drive client engagement and product adoption
• Conduct onboarding and training sessions for new customers
• Gather customer feedback through executive business reviews
• Identify expansion opportunities for Account Managers

• Develop and own DubClub’s lifecycle marketing and CRM strategy across creators and subscribers.
• Build onboarding, activation, engagement, retention, cross-sell, referral, and reactivation programs.
• Create personalized customer journeys across email, push notifications, SMS, and in-app messaging.
• Develop behavioral segmentation based on customer activity, preferences, purchase history, creator relationships, and seasonality.
• Partner with Creator Success to turn effective coaching and outreach into scalable, automated programs.
• Work closely with Product, Data, and Engineering to define customer events, triggers, data requirements, and in-product lifecycle experiences.
• Build a structured experimentation program, including A/B testing, control groups, and measurement of incremental impact.
• Analyze customer behavior to identify drop-off points, retention drivers, churn risks, and opportunities to increase lifetime value.
• Build lifecycle dashboards, cohort reporting, and processes for measuring program performance and ROI.
• Own and optimize DubClub’s CRM platform, campaign infrastructure, deliverability, and communication governance.
• Use AI and automation to improve personalization, campaign operations, reporting, and team efficiency.
• Establish reusable lifecycle frameworks that allow DubClub to scale without relying on repetitive manual outreach.
• Influence the product roadmap by identifying customer experience improvements that can increase engagement and retention.

Lifecycle Marketing Lead

• Reporting to the Head of Commercial Workforce Effectiveness, responsible for the development and implementation of Commercial’s CRM (Salesforce.com) Strategy
• Work closely with Sales leaders to drive the adoption of Salesforce.com across US and Canada
• Lead the implementation of AI capabilities in Salesforce platform
• Develop the vision for utilization of Salesforce.com across US and Canada to drive sales effectiveness
• Manage the Salesforce.com training and user support team
• Identify and drive toward business process alignment in US and Canada
• Develop sales strategy initiatives and case studies to drive adoption
• Coordinate with T&O for the execution of the roadmap and manage Vendor relationships
• Manage and lead the Advisory Council composed of members across Commercial

Director, Commercial Banking CRM Strategy

• Deliver timely execution of CRM campaigns aligned with US market strategies, taking full ownership of campaign quality and on-schedule deployment
• Own and manage customer journeys across key lifecycle stages including onboarding, retention, reactivation, and loyalty, ensuring each stage delivers measurable engagement outcomes
• Plan, set up, schedule, deploy and report on campaigns across Modals, In-App notifications, Push notifications, and Email
• Conduct A/B testing to measure campaign performance and contribute to optimisation efforts
• Analyse campaign performance data and deliver actionable recommendations that directly improve engagement and retention outcomes
• Brief and partner with copywriters and designers to deliver assets for customer communications, ensuring brand and quality standards are met
• Lead the end-to-end execution of generosity campaigns, from setup through to post-campaign analysis
• Work closely with the US Customer Engagement Manager and VP of Marketing to plan and execute customer engagement campaigns aligned to business priorities, collaborating with the broader US Marketing team on concepts and execution, and the global CRM team on best practices
• Proactively contribute performance insights and learnings to the global Customer Engagement team, driving improvements to efficiency and best practice across markets
• Identify and resolve inefficiencies or errors in campaign processes, recommending and implementing improvements to execution standards
• Leverage tools including Quick Suite, Amplitude, and Braze to identify trends, define segmentation and targeting strategies, and translate findings into concrete campaign improvements
• Ensure all CRM activities adhere to US gambling, data protection and privacy regulations.

Marketing Specialist, CRM/Lifecycle

• Execute overall company and Customer Success strategy to deliver adoption, expansion, and retention.
• Drive adoption and retention efforts across your region, leveraging data-driven insights to optimize customer outcomes.
• Lead and coach a team of Customer Success professionals in achieving business goals including maintaining a high GRR, increasing NRR, and driving key KPIs.
• Serve as a customer-facing leader and foster senior and executive-level strategic relationships across your book of business.
• Measure and monitor your book of business progress against key performance indicators, reporting internally and to customer stakeholders.
• Build and execute Customer Success Plans to establish strategic goals and help customers achieve their business objectives.
• Collaborate with internal teams (Account Management, Professional Services, Education, SME) to identify opportunities for further adoption of our solutions.
• Advocate for customer needs across departments and manage resolutions for escalated concerns.
• Demonstrate a commercial mindset to drive strategic alignment and tactical execution.

Manager, Customer Success – Central Region

• Development and manage a team of Customer Success Managers
• Build and cultivate relationships with customer executives and champions of strategic accounts and serve as an escalation point for client conflict resolution as necessary
• Partner with Customer Enablement to ensure CS Playbooks are being advanced based on our business growth and maturity
• Provide direction, coaching and feedback to CSMs around day-to-day execution of CS Playbooks
• Detailed management routines around account planning, business objectives, risk mitigation, and customer expansion
• Understand and mitigate account risk and escalate to dependent functions as necessary
• Enable Customer Growth Account Executives, Renewals Manager and CSMs to strategize on renewals and expansion opportunities
• Hire, onboard, and develop team members to progress their career at FourKites
• Contribute and lead a culture of customer success
• Collaborate with other FourKites leaders to ensure one team approach to meet and exceed customer expectations
• Approximately 25% travel for client site visits

Senior Manager, Customer Success

• Demonstrate proficiency in the Workday’s HCM and/or Financials product suite
• Ability to work in diverse, fast-paced environment and effectively collaborate across teams
• Provide guidance to partner and client resources during customer concerns
• Ability to juggle multiple projects and issues simultaneously
• Review and assess projects are on schedule per defined project timeline
• Confirm the project is delivered within the budget outlined in the SOW
• Be a liaison for sales and partner relations by providing partner implementation success data

Senior Engagement Manager – Workday Success Plans

• The Senior Customer Success Manager is the CEO of your book of business.
• A high performer who is SaaS revenue focused, responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts.
• Act as the primary contact and trusted advisor for your customers and provide an interface between the Customer/System Integration (SI) partner(s), and internal Duck Creek teams.
• Manage 4+ medium/large OnDemand or OnPrem accounts.
• Develop and foster a trusted relationship with the Customer and SI partners.
• Meet with Customer leadership teams to understand their business goals and strategic priorities, including the preparation of customer success plans with an eye toward future sales opportunities and product expansion at time of renewal.
• Stay up to date with the latest features and updates of Duck Creek’s suite of products and services, conduct review sessions, and identify opportunities for upselling and cross-selling, including active management of NRR and GRR.
• Track renewals through their lifecycle, highlighting potential risks, and building strategic account plans to ensure success.
• Facilitate weekly, monthly, and quarterly customer governance meetings, including preparation of reports, governance decks and working with all parties to schedule customer sessions.
• Mentors junior Customer Success Managers.
• Gather customer feedback by playing an active role in the NPS customer survey activities by encouraging customer feedback, assessing results, and developing measurable closed loop action plans.

Senior Customer Success Manager

• Proactively builds and expands executive relationships across strategic merchants, channel and issuer partners, and internal stakeholders to drive adoption, growth, and long-term partnership value.
• Owns merchant success and commercial growth outcomes, including activation, transaction volume, checkout performance, consumer adoption, campaign effectiveness, and overall relationship health.
• Develops and executes strategic account growth plans, identifying opportunities to deepen engagement, increase utilization, and accelerate business results.
• Serves as a trusted advisor and growth partner, articulating Paze’s value proposition, influencing strategic decisions, negotiating agreements, and securing stakeholder commitment.
• Demonstrates strong sales acumen by identifying expansion opportunities, building business cases, overcoming objections, and driving initiatives that increase merchant investment and adoption.
• Collaborates across Product, Marketing, Risk, Technology, Operations, Finance, Legal, as well as Channel and Issuer-facing teams to remove barriers, unlock growth opportunities, and deliver merchant outcomes.
• Leads post-integration account management, proactively monitoring performance, identifying risks and opportunities, conducting business reviews, and driving action plans to maximize results.
• Represents the voice of the merchant by translating feedback, performance insights, and market trends into recommendations that strengthen the customer experience and support business growth.
• Leverages deep expertise in customer success, relationship management, and the payments ecosystem to differentiate Paze, strengthen competitive positioning, and deliver measurable business impact.
• Maintains disciplined portfolio management through accurate Salesforce tracking and effective coordination of contractual, incentive, and operational commitments.
• Upholds risk management, data security, and ethical business practices while enabling sustainable growth and protecting the integrity of Paze and its partners.

Senior Customer Success Manager – Merchants

• Build and run the scaled post-sign partnership model for long tail school partners across all geographies — playbooks, templated cadences, training materials, and activation milestones
• Partner with Legal Engineers and Law School Managers to translate school feedback into program improvements and deeper embeds on key campuses.
• Own portfolio-wide reporting: track usage trends, activation status, and account health globally; surface risks and opportunities to all geo managers and to Grace
• Own product training and demo delivery across the full law school portfolio — onboarding sessions, faculty demos, librarian trainings, classroom embeds, and workspace setup.
• Maintain the law school CRM across all geographies — account notes, POC data, meeting logs, and opportunity tracking
• Lead end-of-term recap cycles, capturing Y1 learnings and aligning on Y2 activation goals with key internal stakeholders and Law School champions.

Founding Customer Success Manager

• Act as a trusted advisor to key leadership teams across multisite healthcare clients. Understand each partner's strategic objectives deeply enough to align Circadia's capabilities to their long-term goals—not just their immediate needs.
• Lead seamless onboarding and implementation engagements, adapting our technology to each client's operational realities. Apply a consultative lens to identify friction points and design solutions that stick.
• Navigate confidently at the clinical and executive levels. Build trust quickly with CMOs, CNOs, and operations leaders—and maintain those relationships through insight, not just service.
• Leverage Circadia's predictive analytics to surface insights that matter to your partners. Turn monitoring data into a compelling story about patient outcomes, operational efficiency, and ROI.
• Own the full post-sales lifecycle. Develop success strategies that drive adoption, reduce churn risk, and create organic expansion opportunities—contributing directly to forecasting and pipeline reviews.
• Bring field intelligence back to the product team. Your frontline perspective shapes the roadmap and ensures Circadia continues to solve real problems for real organizations.

• Serve as the primary point of contact for assigned members, building trusted, long-term relationships
• Maintain regular, proactive outreach to understand member goals, needs, and challenges
• Act as a member advocate internally, ensuring feedback and insights are shared and addressed.
• Develop and execute tailored engagement plans to increase member participation and satisfaction
• Facilitate meaningful touchpoints, including meetings, check-ins, and participation in programs and events
• Identify opportunities to strengthen member connection and maximize value
• Support onboarding processes to ensure new members successfully integrate and engage
• Monitor member engagement levels, identifying risks and addressing concerns early
• Support renewal readiness by reinforcing value and addressing barriers to continued participation
• Partner closely with the Networks team to ensure alignment between member needs and programming, communications, and services
• Gather and analyze member feedback through annual survey and regular customer connect calls to identify trends, opportunities, and improvement areas
• Address member questions and concerns in a timely, solutions-oriented manner

Member Success Manager

• Build strong, lasting relationships with customers by actively engaging with them throughout their journey.
• Proactively identify opportunities for upselling and cross-selling based on the customer's evolving needs.
• Develop an in-depth understanding of our Operational and Planning products for wildfire and extreme weather.
• Effectively communicate the value proposition of our solutions, addressing customer inquiries and providing guidance on best practices to maximize usage and ROI.
• Support the onboarding process for new customers, ensuring a smooth transition from Sales to Implementation to CS.
• Provide training sessions and workshops for customers in coordination with subject matter experts, ensuring they have a comprehensive understanding of our products and how to use them effectively to achieve their desired outcomes.
• Serve as the primary point of contact for customer inquiries, issues, and escalations.
• Collaborate with internal teams, including Technical Support and Delivery, to address customer concerns promptly and provide timely solutions.
• Utilize customer data and metrics to identify usage trends and potential areas for improvement.
• Provide data-driven insights and recommendations to help customers optimize their experience with our solutions.
• Collaborate closely with the Sales team to support the renewal process by demonstrating ongoing value to customers.
• Identify opportunities for upselling and expansion based on customer engagement and needs.
• Act as the voice of the customer within the organization, conveying customer feedback and insights to influence product enhancements and improvements on the roadmap.

• Drive the successful onboarding and integration of acquired companies into the Customer Success organization
• Manage a portfolio of acquisitions, ensuring a seamless and effective transition of people, processes, and systems
• Be accountable for driving business continuity during onboarding and defining the integration strategy
• Lead execution planning and manage resources and timelines for a portfolio of acquisitions
• Collaborate with cross-functional teams to ensure alignment throughout the integration journey
• Proactively identify trends and advise the strategy
• Drive continuous learning and refine integration frameworks

Customer Success M&A Lead, Director

• Serve as a trusted advisor, forging deep relationships with your customers and account teams
• Manage expectations and communications through the resolution of major customer incidents
• Orchestrate Customer Success Plan deliverables, ensuring customer experience, renewals, and expansion
• Track and communicate customer health metrics, customer success scores, and overall loyalty insights
• Monitor market and customer trends
• Launch and execute Customer Success Plans; renew and expand across customers

Senior Customer Success Manager – Retail, Consumer Goods

• Serve as the primary point of contact for AMER-based customers, ensuring alignment with operational goals and business outcomes.
• Manage key accounts across major U.S., Canadian, Latin American, and Caribbean airlines, ground handlers, and airport authorities.
• Partner with regulatory agencies (e.g. government customers – customs, immigration, etc.) and ensure coordination on compliance-related topics where applicable.
• Maintain deep knowledge of regional fleet types, operational models, and aviation ecosystem differences across AMER markets.
• Lead business reviews, product adoption strategies, and success planning sessions with customer leadership teams.
• Proactively identify areas of risk and opportunity to improve customer outcomes and maximize retention.
• Collaborate cross-functionally with Product, Engineering, Sales, and Support teams to ensure unified customer engagement.
• Represent the voice of the customer within the organization and support continuous improvement initiatives.
• Support escalations, coordinate resolution paths, and ensure a consistent customer experience across all engagements.
• Position will require travel up to 25%.

• Align highly skilled expertise, thought leadership and program management to address customer challenges
• Develop and program manage a plan empowering customers to improve using Sprinklr
• Cultivate key stakeholder relationships and establish new relationships
• Build customer champions and advocates to articulate Sprinklr's value
• Oversee customer adoption journey and ensure successful outcomes
• Ensure awareness of Sprinklr’s product and roadmap to customer stakeholders
• Implement repeatable playbooks to strengthen operating state
• Collaborate with Sales and Solutions Consultant to drive upsell opportunities

Customer Success Manager jobs in Illinois

See all jobs on JobTailor

Customer Success Manager

New Business Sales – Automotive CRM

Major Customer Success Manager

Customer Success Manager

Lifecycle Marketing Lead

Director, Commercial Banking CRM Strategy

Marketing Specialist, CRM/Lifecycle

Manager, Customer Success – Central Region

Senior Manager, Customer Success

Senior Engagement Manager – Workday Success Plans

Senior Customer Success Manager

Senior Customer Success Manager – Merchants

Founding Customer Success Manager

Customer Success Manager

Member Success Manager

Senior Customer Success Manager

Customer Success M&A Lead, Director

Senior Customer Success Manager – Retail, Consumer Goods

Customer Success Manager

Senior Customer Success Manager