Manager, Customer Success – Central Region

OneStream Software

Manager of Customer Success at OneStream leading a team and overseeing customer outcomes. Focused on adoption, retention, and strategic relationships in the Central Sales Region.

Posted 7/18/2026full-timeRemote • Illinois, Iowa, Kansas, Kentucky, Minnesota, Missouri, Montana, New York, Ohio, Wisconsin • 🇺🇸 United StatesSeniorLead💰 $131,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success strategy execution, focusing on customer adoption, retention, and expansion. Proven ability to lead teams, manage C-level relationships, and leverage data-driven insights to optimize customer outcomes.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipSaaS ApplicationsC-Level Stakeholder EngagementCorporate Finance Functions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer AdvocacyData-Driven InsightsKey Performance Indicators (KPIs)Customer Success PlansFinancial ClosePlanningBudgetingForecastingManagement ReportingCPM Solutions

Soft Skills

CoachingCollaborationStrategic Relationship BuildingProblem SolvingCommercial Mindset

Tools & Technologies

OneStreamOracleSAPAnaplan

Industry Keywords

Customer SuccessAccount ManagementConsultingSalesPre-Sales

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Execute overall company and Customer Success strategy to deliver adoption, expansion, and retention.
Drive adoption and retention efforts across your region, leveraging data-driven insights to optimize customer outcomes.
Lead and coach a team of Customer Success professionals in achieving business goals including maintaining a high GRR, increasing NRR, and driving key KPIs.
Serve as a customer-facing leader and foster senior and executive-level strategic relationships across your book of business.
Measure and monitor your book of business progress against key performance indicators, reporting internally and to customer stakeholders.
Build and execute Customer Success Plans to establish strategic goals and help customers achieve their business objectives.
Collaborate with internal teams (Account Management, Professional Services, Education, SME) to identify opportunities for further adoption of our solutions.
Advocate for customer needs across departments and manage resolutions for escalated concerns.
Demonstrate a commercial mindset to drive strategic alignment and tactical execution.

Requirements

What you’ll need

Minimum of a bachelor’s degree; an advanced degree may be considered in lieu of professional experience.
8+ years in a related function with direct customer advocacy and engagement experience.
Minimum of 5 years of experience in Customer Success, Consulting, Account Management, or Sales/Pre-Sales.
Minimum of 1 year of experience in a leadership or team lead capacity.
Prior experience in dealing with C-level executive stakeholders.
Prior experience in dealing with complex customers.
Prior experience in SaaS applications.
Prior experience with any CPM solution (OneStream, Oracle, SAP, Anaplan, or other).
Sound understanding of corporate finance functions including financial close, planning, budgeting, forecasting, and management reporting.

Benefits

Comp & perks

Vision
Medical
Life
Dental
401K