Senior Customer Success Manager

Technosylva

Customer Success Manager ensuring successful adoption and retention of customers for wildfire risk mitigation software company. Building relationships and driving customer engagement through effective communication and support.

Posted 7/10/2026full-timeRemote • Illinois • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Build strong, lasting relationships with customers by actively engaging with them throughout their journey.
Proactively identify opportunities for upselling and cross-selling based on the customer's evolving needs.
Develop an in-depth understanding of our Operational and Planning products for wildfire and extreme weather.
Effectively communicate the value proposition of our solutions, addressing customer inquiries and providing guidance on best practices to maximize usage and ROI.
Support the onboarding process for new customers, ensuring a smooth transition from Sales to Implementation to CS.
Provide training sessions and workshops for customers in coordination with subject matter experts, ensuring they have a comprehensive understanding of our products and how to use them effectively to achieve their desired outcomes.
Serve as the primary point of contact for customer inquiries, issues, and escalations.
Collaborate with internal teams, including Technical Support and Delivery, to address customer concerns promptly and provide timely solutions.
Utilize customer data and metrics to identify usage trends and potential areas for improvement.
Provide data-driven insights and recommendations to help customers optimize their experience with our solutions.
Collaborate closely with the Sales team to support the renewal process by demonstrating ongoing value to customers.
Identify opportunities for upselling and expansion based on customer engagement and needs.
Act as the voice of the customer within the organization, conveying customer feedback and insights to influence product enhancements and improvements on the roadmap.

Requirements

What you’ll need

Proven experience in Customer Success, Account Management, or related client-facing roles within the tech industry.
Experience working in or with industries related to wildfire risk mitigation, weather analytics, and/or electric utilities.
Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
Strong problem-solving skills and the ability to navigate challenging situations with a positive attitude.
Technical aptitude and the ability to understand and explain complex tech solutions.
Data-driven mindset, comfortable using data and metrics to drive customer engagement and success.
Proficiency in using Customer Relationship Management (CRM) software.
Self-motivated and able to work independently, as well as collaborate effectively within cross-functional teams.
Strong organizational skills and the ability to manage multiple customer relationships simultaneously.
Background in SaaS-based risk management, geospatial analytics, or emergency response technology is a plus.
Familiarity with geospatial data (GIS) and predictive modeling—especially as they relate to risk assessment.
Ability to quickly learn and articulate the value of fire behavior modeling, meteorological data, and risk analytics tools.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Technosylva Website LinkedIn All Job Openings 51 - 200 employees Founded 1997 🤖 Artificial Intelligence ☁️ SaaS 🤝 B2B Artificial Intelligence
SaaS
B2B <Technosylva> is a provider of AI-driven wildfire and extreme weather risk mitigation software that delivers real-time forecasting, predictive simulations, and incident management tools for electric utilities, fire agencies, and insurers. Their cloud-based products (Wildfire Analyst, Tactical Analyst, fiResponse) offer situational awareness, operational decision support, and risk quantification to help customers plan, operate, and respond to wildfire and severe weather events. Senior Customer Success Manager Job not on LinkedIn 🔥 2 minutes ago 🌽 Illinois – Remote ⏰ Full Time 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Build strong, lasting relationships with customers by actively engaging with them throughout their journey.
Proactively identify opportunities for upselling and cross-selling based on the customer's evolving needs.
Develop an in-depth understanding of our Operational and Planning products for wildfire and extreme weather.
Effectively communicate the value proposition of our solutions, addressing customer inquiries and providing guidance on best practices to maximize usage and ROI.
Support the onboarding process for new customers, ensuring a smooth transition from Sales to Implementation to CS.
Provide training sessions and workshops for customers in coordination with subject matter experts, ensuring they have a comprehensive understanding of our products and how to use them effectively to achieve their desired outcomes.
Serve as the primary point of contact for customer inquiries, issues, and escalations.
Collaborate with internal teams, including Technical Support and Delivery, to address customer concerns promptly and provide timely solutions.
Utilize customer data and metrics to identify usage trends and potential areas for improvement.
Provide data-driven insights and recommendations to help customers optimize their experience with our solutions.
Collaborate closely with the Sales team to support the renewal process by demonstrating ongoing value to customers.
Identify opportunities for upselling and expansion based on customer engagement and needs.
Act as the voice of the customer within the organization, conveying customer feedback and insights to influence product enhancements and improvements on the roadmap. 🎯 Requirements
Proven experience in Customer Success, Account Management, or related client-facing roles within the tech industry.
Experience working in or with industries related to wildfire risk mitigation, weather analytics, and/or electric utilities.
Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with customers.
Strong problem-solving skills and the ability to navigate challenging situations with a positive attitude.
Technical aptitude and the ability to understand and explain complex tech solutions.
Data-driven mindset, comfortable using data and metrics to drive customer engagement and success.
Proficiency in using Customer Relationship Management (CRM) software.
Self-motivated and able to work independently, as well as collaborate effectively within cross-functional teams.
Strong organizational skills and the ability to manage multiple customer relationships simultaneously.
Background in SaaS-based risk management, geospatial analytics, or emergency response technology is a plus.
Familiarity with geospatial data (GIS) and predictive modeling—especially as they relate to risk assessment.
Ability to quickly learn and articulate the value of fire behavior modeling, meteorological data, and risk analytics tools. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Customer Success Manager – Federal 🔥 1 hour ago Chainguard 51 - 200 🔐 Security ☁️ SaaS 🔒 Cybersecurity Website LinkedIn All Job Openings Customer Success Manager serving Federal customers at Chainguard, leading onboarding, implementation, and adoption efforts. Collaborating with internal teams to ensure successful customer experiences. 🇺🇸 United States – Remote 💵 $160k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Associate Director, MedTech Customer Success 🔥 1 hour ago IQVIA 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology 🤖 Artificial Intelligence Website LinkedIn All Job Openings Associate Director responsible for delivery oversight in MedTech accounts. Ensuring client satisfaction and collaboration with internal teams to optimize services offered. 🇺🇸 United States – Remote 💵 $86k - $239.5k / year 💰 $1G Post-IPO Debt on 2023-05 ⏰ Full Time 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Opportunities 🔥 4 hours ago 1mind 11 - 50 🤖 Artificial Intelligence ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Building a talent community for Customer Success opportunities at 1mind. Connecting customer-obsessed professionals for future roles in a remote-first team. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager, Blackboard 🔥 5 hours ago Anthology Inc 1001 - 5000 Website LinkedIn All Job Openings Customer Success Manager at Blackboard ensuring customer success and retention. Focused on developing strong relationships to meet business goals and drive customer engagement. 🇺🇸 United States – Remote 💵 $79k - $93k / year 💰 Venture Round on 2023-01 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Enterprise Customer Success Manager 🔥 5 hours ago Teramind 51 - 200 🔒 Cybersecurity ☁️ SaaS ⚡ Productivity Website LinkedIn All Job Openings Enterprise Customer Success Manager as a strategic partner for enterprise customers, driving adoption and retention for maximum value realization from solutions. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Customer Relationship ManagementData AnalysisTechnical AptitudeGeospatial AnalyticsPredictive ModelingFire Behavior ModelingRisk AnalyticsSaaS-Based Risk ManagementWeather AnalyticsEmergency Response Technology

Soft Skills

Exceptional CommunicationInterpersonal SkillsProblem-SolvingOrganizational SkillsSelf-Motivated